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71.
Françoise Simon 《Journal of Retailing and Consumer Services》2013,20(6):599-608
While most studies on complaint handling are focused on performance outcomes, analysis of the processes that reinforce relationship quality is lacking. Building on the relationship marketing theory of reciprocal behaviours, this research proposes and tests a model of the effects of empathy as a particular relationship recovery investment. Addressing for the first time the role of gratitude in a complaint-handling context, this model assumes that both gratitude and transactional satisfaction mediate the influence of empathy on consumers' trust and commitment. Data from a cross-industry survey of phone and online complaints confirmed the proposed model. 相似文献
72.
Three second-order factorial models are defined, using the LISREL notation, to assess the univocity of a construct. The first model assumes that the constructs are heterogeneous, the second that they are homogeneous. The third model introduces the notion of partial homogeneity between constructs. Partial homogeneity is defined in terms of a LISREL second-order factor model. In some cases, this model offers a viable alternative to the collapsing of items into a unique scale. An example is given of scales which fit the partial homogeneity model. 相似文献
73.
We analyze the interactions between investment and local wage bargaining in a putty-clay model where the investment decision commits the firm to a particular capital intensity. This technological precommitment is used strategically in order to manipulate the bargaining outcome. We show that this strategic behavior induces a nonmonotonic relationship between the capital and labor demands of the firm and most of its environmental parameters (e.g., the bargaining power of the union, its minimum wage requirement, the capital cost). The results we obtain in our putty-clay framework thus contradict several conclusions of the standard literature on wage bargaining and investment. 相似文献
74.
The debate over the use of tariffs or value added taxes in developing countries has focused on the difficulty of collecting
VAT from the informal sector. This paper contributes by considering this issue with heterogeneous firms and endogenous entry.
This yields two results. First, a cut in the tariff reduces the size of the informal sector. Second, the imposition of VAT
need not increase the size of the informal sector. Turning to simulation results, we find that switching from a tariff to
a revenue-neutral VAT increases welfare, in part because of the selection effect generated by heterogeneous firms. 相似文献
75.
François Rycx 《De Economist》2002,150(5):555-568
This paper examines the existence and magnitude of inter-industry wage differentials in Belgium. Using the 1995 Structure of Earnings Survey, a rich employer-employee matched database, we find significant sectoral wage differentials among workers who are apparently similar from the point of view of their individual characteristics and working conditions. Results also suggest that these differences derive partly from the features of the employers in each sector (size of the establishment, bargaining regime). In an international perspective, results fit in with findings from earlier studies on the existence of a negative relation between the dispersion of inter-industry wage differentials and the degree of corporatism. 相似文献
76.
Françoise Forges 《Journal of Economic Theory》2008,143(1):1-35
This paper characterizes geometrically the sets of all Nash and perfect Bayesian equilibrium payoffs achievable with unmediated communication in persuasion games, i.e., games with an informed expert and an uninformed decisionmaker in which the expert's information is certifiable. The first equilibrium characterization is provided for unilateral persuasion games, and the second for multistage, bilateral persuasion games. As in Aumann and Hart [R.J. Aumann, S. Hart, Long cheap talk, Econometrica 71 (6) (2003) 1619-1660], we use the concepts of diconvexification and dimartingale. A leading example illustrates both geometric characterizations and shows how the expert, whatever his type, can increase his equilibrium payoff compared to all equilibria of the unilateral persuasion game by delaying information certification. 相似文献
77.
François Pichault 《Telecommunications Policy》1982,6(3):241-245
This article focuses on the problems surrounding ‘compunication’, ie the growing imbrication between electronic computers and telecommunications. (The corresponding French term is télématique). More precisely, the specific problems of videotex systems thrown up by different experiments in Belgium are examined. The CCITT of the ITU uses the term videotex as the generic name referring to all systems that make it possible to gain information through telecommunication networks (Hertzian waves, cable TV distribution networks or telephone lines). Requested information appears on a TV screen (at home, in a place of work or in a public place). 相似文献
78.
79.
In this paper we develop a contingent claim model to evaluate the equity and liabilities of a life insurance company. The limited liability of shareholders is explicitly modelled. We focus on a specific type of life insurance policy—namely, the profit-sharing policy. In this policy, the policyholder is entitled to a guaranteed interest rate and a percentage of the company's yearly financial revenues. The implicit equilibrium interest rate and profit-sharing ratio are derived and analyzed. We finally discuss regulatory measures frequently encountered in the life insurance business such as rate ceilings, capital ratios, and asset restrictions. 相似文献
80.
We introduce profit taxation in Borch's [1962] model of a competitive insurance market. We analyze the impact of taxation on equilibrium prices and characterize the cases where optimal risk sharing is preserved. In the case of Constant Relative Risk Aversion (CRRA) utility functions, this abstract characterization is translated into simple conditions involving the solvency ratios of the companies. The case of Constant Absolute Risk Aversion (CARA) utility functions is also studied. 相似文献