Customer satisfaction with socially responsible investing initiatives: The influence of perceived financial and non-financial quality

During the last decade, socially responsible investment (SRI) initiatives have grown to become a mainstream financial service in many countries. However, to date, only a few studies focus on understanding the final investor of such initiatives. This article focuses on one particularly overlooked aspect of SRI behavior; that of customer post-purchase satisfaction. A theoretical model of satisfaction with SRI-profiled mutual funds is developed and tested. The results indicate that perceived financial performance of the SRI-profiled mutual fund is the most important predictor of customer satisfaction. However, perceived environmental, social and governance (ESG) performance also had a positive impact on satisfaction for the SRI mutual fund. On the basis of these results, it is argued that although ESG quality is important to customers, marketers of SRI initiatives should primarily focus on the conventional quality attributes such as financial performance, as a good ESG record alone is unlikely to generate customer satisfaction.     

Determinants of organizational performance in a reinventing government setting: evidence from the Milwaukee school voucher programme

This paper advances the institutional entrepreneurial literature by exploring how, and when, the institutional entrepreneurial concepts embedded in theories of Reinventing Government and New Public Management are successful. Specifically, organizational level data from the nation’s oldest and largest urban school voucher programme are used to test how fundraising, reliance on government revenue, and membership in an umbrella organization impact different measures of performance. The analysis shows that organizations that fundraise, establish diverse revenue streams, and/or are members of established networks have certain performance advantages. The results are relevant to policymaker considering governance reforms premised on entrepreneurial activity.     

Wage Rigidity,Inflation, and Institutions

We study the possible existence of downward nominal wage rigidity (DNWR) at wage growth rates different from zero in aggregate data. Even if DNWR prevails at zero for individual workers, compositional effects might lead to falling aggregate wages, while changes in relative wages combined with DNWR might lead to positive aggregate wage growth. We explore industry data for 19 OECD countries, over the 1971–2006 period. We find evidence for a floor on nominal wage growth at 6 percent in the 1970s and 1980s, at 1 percent in the 1990s, and at 0.5 percent in the 2000s. Furthermore, we find that DNWR is stronger in country‐years with strict employment protection legislation, high union density, centralized wage setting, and high inflation.     

Does context matter more for hypothetical than for actual contributions? Evidence from a natural field experiment

We investigated the importance of the social context for people’s voluntary contributions to a national park in Costa Rica, using a natural field experiment. Some subjects make actual contributions while others state their hypothetical contribution. Both the degree of anonymity and information provided about the contributions of others influence subject contributions in the hypothesized direction. We found a substantial hypothetical bias with regard to the amount contributed. However, the influence of the social contexts is about the same when the subjects make actual monetary contributions as when they state their hypothetical contributions. Our results have important implications for validity testing of stated preference methods: a comparison between hypothetical and actual behavior should be done for a given social context.      

An historical wealth assessment – measuring the Swedish national wealth for the nineteenth and twentieth centuries

This article provides historical account of wealth accumulation and composition in Sweden during the nineteenth and twentieth centuries. A detailed account on capital formation during the industrialisation process shows that produced capital grew faster than natural capital from the 1850s. Natural capital was changing from a predominance of forest towards crop land as the main asset in the early twentieth century. Produced capital was largely bounded in the agriculture sector up till the second half of the nineteenth century. Heavy investments in the infrastructure sector and later in the manufacturing section changed the produced capital structure and thereby lowered transport costs and return of investment in manufacturing and services; providing incentives for accumulating the stock of produced capital and enhance consumption and living standard. The return on capital was dispersed from the outset of the period but has converged over time.