MEASURING QUALITY IN SOCIAL CARE SERVICES: THEORY AND PRACTICE

ABSTRACT 1 : Measuring and assessing service quality in the social care sector presents distinct challenges. The ‘experience’ good properties of social care, for instance, and the large influence played by subjective judgements about the quality of personal relationships between carer and user and of process‐related service characteristics make it difficult to develop indicators of service quality, including those of service impact on final outcomes. Using some of the key features of the ‘Production of Welfare’ approach, the paper discusses recent developments in the UK of the theoretical and practical frameworks used for assessing quality in social care and for understanding the final impact of services on the wellbeing of their recipients. Key current and future challenges to the development of such frameworks include difficulties in disentangling the impact of social care services on final outcomes from the often dominating effects of other, non‐service related factors, and the generalization of consumer‐directed care models and of the ‘personalization’ of care services. These challenges are discussed in the context of the different possible applications of quality indicators, including their role as supporting the service commissioning process and their use for assessing the performance of service providers.     

The classical myth of Ulysses versus Palamedes: an early metaphor for the qualitative/quantitative debate?

This essay examines the classical myth of the confrontation between Palamedes (pro-quantitative) and Ulysses (pro-qualitative). This para-mythical transposition is used as an interpretative metaphor for the methodological debate regarding the use of qualitative or quantitative paradigms of research in the fields of social sciences and education. Although the debate about paradigms has come to a halt over recent years, it may be appropriate to rekindle it now, with less rancour than before, in order to move towards a fertile dialogue without striving to reach any kind of consensus.     

Learning from exporting: The moderating effect of technological capabilities

There is evidence that exporters are more productive than non-exporters. Scholars argue that exporters may have access to knowledge spillovers in foreign markets and use this knowledge to become more efficient. However, we know little about whether learning from exporting is affected by firms’ heterogeneous resource endowments and, particularly, about the specific firm characteristics that matter the most in this respect. Utilizing a sample of 1534 Spanish manufacturing firms from 1990 to 2002, we empirically analyze whether a firm's technological capabilities (proxied by its relative R&D expenditures) affect its ability to learn from the interaction with foreign agents. We find that firm productivity increases after exporting for all firms. However, ex post productivity improvements are larger for the more technologically advanced firms than they are for their less technologically advanced counterparts. Our results show that some firms stand to benefit more from exporting than others and hint at the importance of absorptive capacity for knowledge acquisition overseas.     

Using MBTI for the success assessment of engineering teams in project-based learning

Project-Based Learning (PBL) is a teaching and learning methodology that emphasizes student centered instruction by assigning projects. The students have to conduct significant projects and cope with realistic working conditions and scenarios. PBL is generally done by groups of students working together towards a common goal. Several factors play a significant role on the final success of each group. It is not only the technical aspects that have an influence on their final achievements, but also the human aspects and group dynamics. These dynamics can be studied through personality assessments, the Myers-Brigss Type Indicator (MBTI) being one of the most used and well-known methods. The MBTI is a psychometric questionnaire designed to measure psychological preferences in how people perceive the world and make decisions. Although MBTI strictly speaking just only identifies a personality type of an individual, it taps into key aspects of personality and behavior in areas such as communication, problem solving, decision making, and interpersonal relations. Several studies have also related MBTI profiles with leadership styles. The MBTI also helps in understanding group dynamics, analyzing shortcomings in an individual’s style and how the style affects the group as a whole. MBTI has been widely used in Team Building, Conflict Resolutions, Communication Skills and Understanding. The purpose of this work is to study how different combinations of student profiles could explain different group dynamics and at the same time, to predict the final success in a group. Knowing more about the personality of the team members, their leadership styles and how different personalities get along or conflict with each other can be useful information for building successful PBL groups. To this purpose, the final results of eight different student groups are analyzed, studying the influence of the MBTI profiles of their members with the group success. The final results obtained in this study suggest that the leadership style associated with the profile of the student playing the role of group coordinator and the members’ profile combinations have an influence on the group’s success.     

Road traffic injuries in Colombia

Road traffic injuries are a leading public health problem in Colombia. Pedestrians are the most vulnerable road users, especially in the main urban centers of Bogotá, Medellin and Cali. Data analyzed in this report include official statistics from the National Police and the National Institute of Legal Medicine and Forensic Sciences for 1996-2000, and results of a study conducted at the National University of Colombia in 2000. Methods from the Highway Capacity Manual were used for determining physical and technical variables, and a Geographical Information System tool was used for the location and spatial analysis of the road traffic crashes. Pedestrians accounted for close to 32% of injuries and 40% of the deaths from road traffic crashes. The problem of road traffic crashes existed predominately in urban areas. In the main urban centers, pedestrians constituted nearly 68% of road traffic crash victims. The high level of risky road use behaviors demonstrated by pedestrians and drivers, and inadequate infrastructure for safe mobility of pedestrians in some sections of the road network were the main contributing factors. Major improvements were achieved in Bogotá following enhancements to the municipal transport system and other policies introduced since 1995. In conclusion, policies and programs for improving road safety, in particular pedestrian safety, and strengthening urban planning are top priority.     

Demand,employment, and labour productivity in the European economies

This paper presents an explanation of the causes of the slowdown in growth in labour productivity in European economies in recent decades. In first instance, the weakness of domestic demand is what determines this slowdown in productivity. However, differences with the (mediocre) rates of growth of productivity between European countries are also related to the specific features of their respective labour markets because, in a context of weak domestic demand, there is a trade-off between employment and productivity.     

Corporate Entrepreneurship and Codification of the Knowledge Acquired from Strategic Partners in SMEs

This work proposes that the level of codification of acquired knowledge positively influences the corporate entrepreneurship activities of SMEs and argues that this relationship is enhanced by the relational diversity of the partner that provides the knowledge and the strength of the relationship with this partner. The results obtained in a sample of 181 Spanish SMEs in the ITC sector confirm the hypotheses proposed. This research contributes to the corporate entrepreneurship literature by showing which types of knowledge (codified), sources of knowledge (the most important strategic partner), and relational conditions (tie strength and partner's relational diversity) can enhance corporate entrepreneurship.     

Financial liberalization,bureaucratic corruption and economic development

We study the effect of international financial integration on economic development when the quality of governance may be compromised by corruption. Our analysis is based on a dynamic general equilibrium model of a small economy in which growth is driven by capital accumulation and public policy is administered by government-appointed bureaucrats. Corruption may arise due to the opportunity for bureaucrats to embezzle public funds, an opportunity that is made more attractive by financial liberalization which, at the same time, raises efficiency in capital production. Our main results may be summarized as follows: (1) corruption is always bad for economic development, but its effect is worse if the economy is open than if it is closed; (2) the incidence of corruption may, itself, be affected by both the development and openness of the economy; (3) financial liberalization is good for development when governance is good, but may be bad for development when governance is bad; and (4) corruption and poverty may coexist as permanent, rather than just transitory, fixtures of an economy.