The joint effect of leader–member exchange and emotional intelligence on burnout and work performance in call centers in China

We examined the joint effect of LMX and emotional intelligence (EI) on burnout and work performance. Results based on data collected from 493 leader-member dyads in the call center of a large Chinese telecommunication company indicated that LMX was negatively related to burnout, yet was not significantly related to objective work performance. Moreover, we examined the effects of the four dimensions of EI (self-emotion appraisal, other-emotion appraisal, use of emotion, and regulation of emotion) on burnout and performance, and found that burnout mediated the link between use of emotion and work performance. Results also showed that LMX was associated with burnout and work performance more strongly for service workers with lower levels of self-emotion appraisal. More surprisingly, the link between LMX and work performance was stronger for service workers with higher levels of use of emotion.     

The effects of (incentivized) belief elicitation in public goods experiments

Belief elicitation is an important methodological issue for experimental economists. There are two generic questions: 1) Do incentives increase belief accuracy? 2) Are there interaction effects of beliefs and decisions? We investigate these questions in the case of finitely repeated public goods experiments. We find that belief accuracy is significantly higher when beliefs are incentivized. The relationship between contributions and beliefs is slightly steeper under incentives. However, we find that incentivized beliefs tend to lead to higher contribution levels than either non-incentivized beliefs or no beliefs at all. We discuss the implications of our results for the design of public good experiments.     

Beliefs of and attitudes toward political advertising: An exploratory investigation

The major goals of this study were to identify voters' belief structures about political advertising, develop a scale to measure beliefs, and examine how the identified beliefs are related to overall attitudes toward political advertising. The reliabilities, factor structure, and validity tests indicate that five belief dimensions—information, veracity, cynicism, money politics, and entertainment—have sound and stable properties. The scale demonstrates that voters assess political advertising at the instrumental level (e.g., information, veracity, and entertainment) as well as the institutional level (e.g., cynicism and money politics). The results showed that not all beliefs predicted overall attitudes. Furthermore, the results indicated that political involvement was a significant factor in influencing both beliefs and attitudes. © 2009 Wiley Periodicals, Inc.     

NEW FORMS OF PROVIDER IN THE ENGLISH NATIONAL HEALTH SERVICE

ABSTRACT 1 : A wide ranging set of reforms is being introduced into the English National Health Service (NHS). They are designed to increase the market‐like behaviour of providers of care with a view to improving efficiency, quality and responsiveness of services. This paper is concerned with one aspect of those reforms: namely the policy to increase the diversity of types of providers of care to NHS patients. In this context, increasing diversity means that providers will not all be standard publicly owned NHS organizations. They can be publicly owned but autonomous, or independent (both in for‐profit and not for profit). The paper discusses the wide range of organizational forms available, analyzing their governance structures It then discusses the small amount of evidence currently available about the performance of diverse providers of health care.     

Medikamente: Wohl portioniert

Patientenindividuelle Verblisterung - Eine hohe Arzneimittelsicherheit für Patienten, Bewohner und Pflegende, therapiegerecht und lückenlos dokumentiert – verblisterte Medikamente erleichtern nicht nur die Compliance und verbessern somit die Heilungschancen von Patienten. Das Pflegepersonal profitiert gleicherma?en. Denn es bleibt ihm mehr Zeit für die individuelle Betreuung der Bewohner. Das zumindest versprechen die Blisterzentren.     

Unter die Haut

Die subcutane Flüssigkeitsgabe - Viele Jahrzehnte war die Flüssigkeitssubstitution mittels subcutaner Infusion in Vergessenheit geraten. Doch in den vergangenen Jahren erf?hrt die Hypodermoclyse wieder zunehmend an Bedeutung.     

THE INTELLECTUAL FOUNDATION OF THE JOURNAL OF BUSINESS LOGISTICS AND ITS EVOLUTION BETWEEN 1978 AND 2007

Many logistics and supply chain management researchers have so far studied the nature of logistics and supply chain management research in terms of its domain and scope, its epistemological assumptions, and its evolution. However, the knowledge repository on which the scientific research community draws, that is, its intellectual foundation, has not yet been studied. Studying the intellectual foundation of research provides an unbiased and comprehensive picture of the development, dissemination, and utilization of its knowledge. In this article, we identify the most contributive works—in terms of citations received—that have been used in 497 articles published in the Journal of Business Logistics (JBL) between 1978 and 2007. By means of citation and co‐citation analysis, the intellectual structure of research in JBL is revealed and transformations therein are explored. Overall, the most frequently‐cited literature can be classified into six themes: physical distribution; inventory models; customer service; interorganizational relationships; competitive strategy; and empirical methodologies for socio‐scientific research. Furthermore, we determined a development in citation frequencies to these themes: literature related to physical distribution and inventory management declined over the three decades under study, whereas literature related to competitive strategy and empirical methods gained in importance. This development indicates a shift from an operational focus to a prioritization of managerial issues. Moreover, our results demonstrate a shift towards more relational and institutional research in logistics (management), which has been typically linked with the notion of supply chain management since the 1990's.     

Revealing information in auctions: the allocation effect

When there are two bidders, releasing independent information in an English auction with private values makes the seller worse off. However, this is no longer true with more bidders: when there is enough competition, revelation benefits the auctioneer. In three examples the dividing case is shown to be three bidders. This allocation effect applies to other standard auctions and parallels the bundling decision in a multi-unit auction. I would like to thank Jeremy Bulow, Willie Fuchs, Paul Klemperer, Rob McMillan, Phil Reny, Jeff Zwiebel and especially Andy Skrzypacz. I also grateful to two referees and an Associate Editor for a number of helpful comments.     

Factors affecting brainstorming: towards the development of diagnostic tools for assessment of creative performance

To test a model of creative behaviour in teams, twenty five problem-solving groups were assembled from a Business School graduate programme, trained in creative problem-solving techniques and given a realistic product development task. Self-assessment ratings were collected for factors perceived as influencing performance. Three experienced trainers rated the ideas produced. Four major factors were identified from the self-assessed statements, each mentioned as positive and negative influences. The study provides a foundation for developing diagnostic tools for assessing creative performance in problem-solving teams, and gives pointers to factors which are important for improving performance.     

Re-examination of interest rate sensitivity of commercial bank stock returns using a random coefficient model

This article develops and tests a random coefficient two-index model for commercial bank stock returns which controls for the time-varying interest rate sensitivity caused by a bank's changing maturity profile. Using a sample of 51 actively traded commercial banks, the seemingly unrelated regression results provide evidence that commercial bank stock returns are significantly interest rate sensitive. The effect of interest rate changes on bank stock returns is found to be positively related to the maturity mismatch between the bank's assets and liabilities, when the proxy for interest rate changes and the proxy for maturity mismatch are compatible to each other.This article was written while I was a doctoral student at the University of North Carolina at Chapel Hill. It was presented at the 1989 FMA Annual Meeting in Boston.