Reputation gaps and the performance of service organizations

Links between the reputation of organizations and their financial performance are intuitively attractive to assume, but often difficult to demonstrate convincingly. Gaps between employee and customer perceptions of corporate reputation have traditionally been associated with poor performance. In the context of service business and applying assimilation‐contrast theory, we hypothesize that the nature of such gaps will, in reality, have a differential effect on future revenue depending on the size and valence of the gap. The effects of small gaps should be assimilated by customers, but larger ones have a greater potential of creating a contrast effect resulting in significant increases or decreases in subsequent sales. In businesses where employees have a more positive view of the company reputation than customers, we hypothesize a growth in future sales, and where they have a relatively more negative view, a decline. We test the effects of what we label as reputation gaps in 56 business units drawn from nine service organizations and confirm our hypotheses. Among the implications of our findings are that managing reputation by elevating employee perceptions of a company's reputation above those perceived by its customers holds the potential to enhance future sales. Copyright © 2009 John Wiley & Sons, Ltd.     

政府采购前期工作的思考

政府采购也称公共采购。目前，我国政府采购制度仍处于推进阶段，政府采购队伍仍处于建设阶段，政府采购运行仍处于探索阶段。做好政府采购前期工作，应转变观念，提高认识；建立政府采购专班，制定工作规程；学习政府采购知识，提高业务素质；加强政府采购计划的编制，做好分类实施准备工作。     

信用卡透支纠纷的法律适用

近年来信用卡透支纠纷急剧上升。信用卡透支纠纷法律关系相对简单,但是在审判实践中还有很多问题难以处理。本文分别从原告主体资格、管辖法院、违约的界定、利息、复息与合法性违约金的调整、诉讼费用与持卡人应诉差旅等费用的承担、举证责任分配与转移、诉讼时效中断的认定、信用卡透支案件中的刑民交叉问题等几个方面进行针对性的分析与讨论。     

高职大学生自能发展素质培养研究

文章总结了理论界对高职大学生自能发展素质的认识和实践,并探讨了如何构建促进学生自能发展的校园环境的问题。     

An agile approach for supply chain modeling

This paper proposes the generic label correcting (GLC) algorithm incorporated with the decision rules to solve supply chain modeling problems. The rough set theory is applied to reduce the complexity of data space and to induct decision rules. This proposed approach is agile because by combining various operators and comparators, different types of paths in the reduced networks can be solved with one algorithm. Furthermore, the four cases of the supply chain modeling are illustrated.     

国际税务会计模式比较研究及对我国的启示

世界范围内大致形成了三种不同的税务会计模式,即财税完全独立的税务会计模式、财税完全同意的税务会计模式和财税相互协调的税务会计模式,本文选取了三种模式的代表国家美国、法国和日本作为研究对象进行比较分析。通过对三国会计环境的分析以及结合当前国内外经济发展形势指出我国税务会计的发展路径并为完善我国税务会计带来一点启示。     

电子商务中的安全问题及解决方法

互联网是电子商务的基石,开放的互联网络使得网上交易面临多种危险。安全问题是电子商务的核心和关键问题,总的来说涉及网络安全和商务信息安全两方面,针对这两点本文提出了一些相关解决方法。     

长三角创新体系建设与科技合作

近年来,长三角两省一市的科技合作初显成效,对促进区域经济、科技的发展起到了关键作用,但面临的问题依然很多。尤其重要的是,长三角区域缺少全局性的科技政策调整,三地的科技合作缺少政策协调,地方政府为了促进本地区的经济发展,仍存在诸侯经济等非积极行为,这大大延缓了区域科技创新和经济发展进程。因此,从理论角度研究长三角科技政策协调机制,以减少重复投资、增加技术外溢效应、进而建立区域创新体系无疑是十分有益的。     

我国农村劳动力转移过程存在的问题与对策探讨

农村劳动力向城市的转移,是城市工业化过程的客观需要。但是,由于农民和土地的特殊关系,使得我国农民在向城市转移过程中存在诸多问题。这些问题不仅影响到农民的切身利益,也由此产生多种社会问题。要使得这些问题最终解决,必须通过对农村土地的使用权和经营权的调整,解决好农民和土地的关系得以实现。     

美国次级抵贷危机:美股仍会下探 A股或将受益

<正>美国一连串的抵押贷款公司出现巨大潜亏的事件使美国投资者悲观情绪积累,次级抵押贷款市场的忧虑情绪向股市蔓延,激发美股做空动能集中释放,引发全球股市动荡。受次级抵押贷款风险影响,美国股指连续出现下跌。