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81.
Beatriz Moliner Velázquez Irene Gil Saura María Fuentes Blasco 《International Review of Retail, Distribution & Consumer Research》2013,23(5):493-517
Abstract This article deals with the process by which consumer complaint behaviour is formed. The general aim is to analyse the nature of this type of response to dissatisfaction, describing its development in terms of how it is influenced by a combination of several factors already researched in the literature. The most relevant contributions from the related theoretical work indicate that public and private responses (complaint behaviour) are the most common reactions of consumers when faced with a dissatisfactory experience. A group of determinants which influence these responses in different ways has also been identified. The main objective of this study is to analyse the relationship between the different determinants of complaint behaviour with the aim of identifying the variables which exert the greatest influence. 相似文献
82.
Irene Neverla 《Publizistik》2000,45(3):365-366
Ohne Zusammenfassung 相似文献
83.
We examined attitudes as one potential influence on the behavioral intentions of three stakeholder groups commonly in conflict. Business managers (n = 97), government environmental regulators (n = 69), and active members of pro-environmental groups (n = 49) were surveyed to assess the differences among these groups in their attitudes toward property rights, environmental regulation, and technology. We compared the influence of these attitudes and stakeholder group affiliation on intentions to engage in pro-environmental behavior. The attitudes measures explained a significant amount of the variance in behavioral intention, even after group membership was controlled. Theoretical implications of these findings for stakeholder theory are discussed along with some practical applications of these findings for stakeholder negotiations and management practices. 相似文献
84.
The present paper studies various criteria used by upscale restaurant owners to differentiate their restaurants and to define their positioning. In particular, we studied several wine list attributes. Through a cluster analysis and a correspondence factor analysis based on different objective wine list characteristics, we obtain two main differentiated profiles of restaurants according to the relative importance of their wine list in comparison with food menu: wine selection and complementarity. Upscale restaurants need to define their positioning strategy and elaborate their wine lists according to their strategy. 相似文献
85.
Irene Bruegel 《Local Economy》1992,6(4):311-315
Amid the welter of “new initiatives” from Brussels promoting social integration is a programme for women which appears to offer something new. Nothing in the way of new money, nor novel employment projects, rather a distinctly feminist flavour: “equality” is now to be integrated “into general mainstream policy”; grassroot action - organisation at the local and regional level - is required; working life has to be “reconciled” with family responsibilities and, finally, “women's unequal representation in all spheres of decision making” has to be addressed.
How far this rhetoric will translate into enhanced employment prospects for women, especially women in this country, is nevertheless highly problematic. 相似文献
How far this rhetoric will translate into enhanced employment prospects for women, especially women in this country, is nevertheless highly problematic. 相似文献
86.
The present study empirically investigates the link between network properties and job performance using a sample of 121 middle
managers from Beijing, China. The primary objective is to examine how characteristics of the person and the job moderate the
effects of networks on self-rated performance. This study contributes to the network literature by investigating both the
impact of network characteristics in terms of information accessibility and diversity on job performance and the interaction
effects of gender, managerial rank, and functional areas of the ego with the network characteristics. 相似文献
87.
Jacob G. Birnberg Irene Hanson Frieze Michael D. Shields 《Accounting, Organizations and Society》1977,2(3):189-200
In this paper we develop a revised model of the management control process in light of attribution theory. Attribution theory describes how people seek and use information to structure and to control their social environment. We examine how and why people cognitively interact with feedback information contained in performance reports in making expectancy and variance investigation decisions. We also discuss conflicts that a superior and a subordinate may have due to different attributions used to explain behavior. 相似文献
88.
89.
Irene Criado-Jiménez Manuel Fernández-Chulián Carlos Larrinage-González Francisco Javier Husillos-Carqués 《Journal of Business Ethics》2008,79(3):245-262
Corporate, Social, Ethical and Environmental Reporting (SEER) should ideally discharge the accountability of an organisation
to its stakeholders. Voluntary reporting has been characterised by a dearth of neutral and objective information such that
the advocates of SEER recommend that it be made compulsory. Their underlying rationale is that legally specified disclosure
requirements and enforcement mechanisms will enhance the quality of such reporting. This paper sets out to explore how realistic
this scenario actually is, in view of the conflicting interpretations in the literature on this subject. To that end, a survey
of the reporting patterns of 78 of the largest Spanish companies between 2001 and 2003 examines the extent of their compliance
with the ICAC-2002 standard, which obliged them to make environmental disclosures in their financial statements. The results
suggest that progressive and improved regulation could increase the volume and quality of SEER disclosures. They also suggest,
however, that persistent non-compliance means that the problems associated with voluntary disclosure still exist. Finally,
through an impression management perspective, the study reveals, the diverse strategies, ranging from dismissal to concealment, that are employed by companies to avoid transparency. As regulation improves and enforcement expectations rise, it becomes
more difficult to dismiss compulsory reporting norms. As a result, some firms engage in more complex concealment strategies to attain corporate legitimacy, depriving stakeholders of regulatory information. The latter point serves to reconcile
apparently contradictory explanations in the literature as to whether legitimacy theory might explain partial compliance with
SEER regulation.
Irene Criado-Jiménez is a Doctoral Candidate at the Departamento de Economía y Administración de Empresas, Universidad de
Burgos. Her research interests include accounting for sustainable development and corporate accountability.
Manuel Fernández-Chulián is a Doctoral Candidate at the Departamento de Economía y Administración de Empresas, Universidad
de Burgos. His research interests include sustainability reporting and full cost accounting.
Francisco Javier Husillos-Carqués is Assistant at the Departamento de Gestión de Empresas, Universidad Pública de Navarra
and a Doctoral Candidate at the Universidad de Burgos. His research interests include social and environmental reporting and
environmental management.
Carlos Larrinage-González is Associate Professor at the Departamento de Economía y Administración de Empresas, Universidad
de Burgos. His research interests include social and environmental accounting. He writes for interdisciplinary journals in
accounting. He has co-edited special issues in European Accounting Review and Accounting, Auditing and Accountability Journal
and currently is an Associate Editor of the Revista de Contabilidad-Spanish Accounting Review. 相似文献
90.
Irene Gil-Saura M. Eugenia Ruiz-Molina Gloria Berenguer-Contrí Maja Seric 《Journal of Relationship Marketing》2020,19(4):253-286
AbstractThe present paper aims to examine if variables widely studied in B2C contribute to building strong relationships in B2B markets. Moreover, it analyzes the existence of differences across retailers related to percentage of purchases from the main supplier. Through a personal survey to retail store managers regarding their relationships with their main suppliers, a structural equation model is estimated through PLS to test the hypothesized relations between retail equity, value, relational benefits, trust, and commitment. A multi-group analysis is performed to test the moderating role of the percentage of purchases from the main supplier. Three types of relational benefits identified have unequal influence on relationship value. In particular, special treatment benefits and social benefits, together with retail equity, emerge as the main drivers of value in the relationship between retailers and their main suppliers. The percentage of purchases from the main supplier plays a moderating role in some of these relations. This research provides evidence in the sense that, in the relations held by retailers with their main suppliers, retail equity contributes to relationship value creation. Relational benefits are relevant in building B2B relations since special treatment and social benefits have a positive influence on value that is positively related to trust and commitment. To build strong relations with their customers, suppliers of retailers should mainly concentrate their efforts on building brand equity and providing evidence of the existence of special treatment benefits beyond the service delivered, in view of its ultimate influence on customer trust and commitment. 相似文献