A mechanism for reducing small-business customer waiting-line dissatisfaction

This paper presents a technique whereby a small business (i.e. a one-cash register operation) can reduce customer waiting-line time dissatisfaction in the purchase stage of the consumer decision process. When the queue length reaches or exceeds critical value N^*, another employee is temporarily transferred to the role of ‘server assistant’ to increase the effective service rate; when the queue length eventually decreases to a second critical value N_*, the server assistant returns to primary duties. An optimal customer-reneging decision model is utilized to model the reneging character of the queue. Simulation experiments confirm key hypotheses concerning the behaviour of the queue and compare the effectiveness of a computed (N^*, N_*) policy with that of alternatives.     

低收入住房政策的国际经验借鉴:需求方补贴

随着国家住房保障制度的发展,世界各个工业化国家自20世纪70年代以来,对住房需求方进行国家补贴已变得越来越重要.近年来关于西方住房政策的研究认为,无论是从理论还是从实践效果来讲,需求方补贴的相关政策及执行在实现住房保障、促进社会公平方面起到了越来越积极和重要的作用;与此同时,随着近年来西方国家社会经济结构的转变,需求方补贴与传统的供给方补贴方式相比,负面影响更少,补贴的效力和效率更高.这些国际经验对于中国建立和完善城市住房保障制度具有重要的参考价值.论文旨在对低收入住房需求方补贴的相关国际经验进行概括总结,并探讨其对中国住房保障制度发展的借鉴意义.     

Organizational success and success criteria: Conceptual issues and an empirical illustration

This paper deals with the concept of “organizational success” and success criteria. The discussion reveals that success may be conceptualized and measured in several ways. A variety of criteria for describing, explaining and predicting organizational success dealt with in the literature are explored in a small-scale study conducted in the newspaper industry. The findings show that commonly used success criteria, based on both unobtrusive and obtrusive data, are more or less unrelated, mapping different and only partly understood aspects of organizational success. Theoretical and management implications are highlighted.     

Market ambiguity and individual investor information demand

We examine whether ambiguity in the market leads to an increase in information demand by individual investors. Drawing on the asset-pricing model proposed by Mele and Sangiorgi (2015), which incorporates market ambiguity, we measure individual information demand using daily Google searches and measure market ambiguity using a metric based on the market trades of institutional investors. We find that individual investors increase their information demand during periods of greater market ambiguity. We also provide evidence that information demand from individual investors spikes around earnings announcement days primarily when market uncertainty is driven by net-selling activity. Overall, these results suggest that the disagreement among institutional investors either represents uncertainty or contributes to the uncertainty related to a stock, leading to increased demand for information from individual investors.     

The impact of corporate social disclosure on investment behavior: A cross-national study

We examine the impact of corporate social disclosure (CSD) on investment behavior in the US, Japan, France, and Sweden using stakeholder theory as the underlying framework for our analysis. We find that there is a significant difference in investors’ reactions to CSD across countries. Using a unique stakeholder scale we also find that these reactions are related to the investors’ stakeholder orientation. These findings provide insight into cross-national differences in the perceived relevance of CSD to investors.     

Competence-based Approaches to the Assessment of Professional Accountancy Training Work Experience Requirements: The ICAS Experience

Most professional accountancy bodies' qualification processes encompass three components: a prescribed programme of professional education, some form of work experience, and a formal final examination to determine professional competence. The International Federation of Accountants (IFAC) suggests that purely theoretical and knowledge-based education does not meet the needs of all employers. Thus professional bodies are encouraged to find ways to deliver and assess relevant competences in the most appropriate manner. Despite educationalists suggesting that performance measurements based on direct observation within the work place are more effective at measuring competences than traditional paper-based examinations, assessment strategies within the accountancy domain remain conservative. The Institute of Chartered Accountants of Scotland (ICAS) was one of the first professional bodies to introduce a competency-based approach to work based assessment in 1999 and subsequently undertook a review of the process in 2004. The data collected for the review was undertaken by way of a questionnaire to authorized training offices, in-depth interviews with employers, and discussions which emanated from a Working Party which included internal ICAS employees, an academic and a representative from a large accountancy firm. This paper presents the findings of the review, discusses the pertinent issues in relation to work based assessment and outlines the changes that were made to the competency-based approach adopted by ICAS. It concludes with recommendations for future practice.     

International evidence on misspecification of the standard money demand equation

This paper tests the proposition that the interest rate in the standard money demand equation acts as a proxy for the expected change in interest rates. If this is true, the interest elasticity in the standard equation will depend on the expectations process for interest rates. Using cross-country data, we find that there does exist a relationship between the observed interest elasticity in the standard equation and the predictability of future interest rates from current interest rates.     

Corporate goal structures and business students: A comparative study of values

Are the values of business students of today synchronized with the reality of the present business environment? Two hundred twenty-two business students rated the importance of twenty corporate goals. Moreover, the students rated the same goals as they perceived chief executive officers (CEOs) would have rated them. Significant differences were found between the two ratings, with students ranking social and employee-oriented goals as more important than they perceived CEOs would have.     

Blacks in rural America: Socioeconomic status and policies to enhance economic well-being

This research documents the disadvantaged status of rural blacks. Many indicators of economic well-being reveal that rural blacks lag behind both urban blacks and rural whites. Investments in human capital are critical for improving the economic status of rural blacks; public assistance and equal opportunity policies are also important. Financing alternative policies remains a major constraint to reducing the disparity between the economic well-being of rural blacks and their white counterparts and between blacks in rural and urban communities.