Product and process productivity: Implications for quality choice and conditional exporter premia

We develop a model of international trade with two dimensions of firm heterogeneity. The first dimension is “process productivity”, which is how we denote the standard concept of productivity as modeled in the literature. The second one is “product productivity”, defined as firms' ability to develop high-quality products spending small fixed outlays. The distinction between these two sources of productivity, together with the assumption that iceberg trade costs decrease with quality, delivers various conditional exporter premia as theoretical predictions. Conditional on size, exporters sell higher quality products, charge higher prices, pay higher input prices and higher wages, and use capital more intensively. Some of these predictions had already been documented in the empirical literature but lacked a theoretical framework for properly interpreting them. We conduct systematic tests of these predictions using manufacturing establishment data for India, the U.S., Chile, and Colombia, and find strong support for the model.     

Online value creation in small service businesses: the importance of experience valence and personal values

Perceived value is of great interest in current marketing research. However, in the area of Internet as a shopping channel of small businesses, there has been little analysis of customer perceived value and its determinants. This paper examines two little analysed aspects of value creation, experience valence and personal values. The analysis of data from a survey of tourism service purchase shows that experience valence, in terms of relevant information, ease of use and customer service, clearly influences perceived value after the online shopping experience. In contrast, only personal values of sense of security and sense of accomplishment influence perceived value.     

Service quality control mechanisms in franchise networks

This paper reports the study of some factors that influence the control intensity exerted by franchisors on the service quality provided by the franchised units of their networks and what interdependencies exist between the different mechanisms that can be used to monitor service quality. On the one hand, three control mechanisms of conformance quality are considered, namely audits, mystery shoppers, and mandatory purchase of inputs and products. On the other hand, polls are used to monitor perceived quality by customers. There are two main findings. First, control intensity is greater in those industries in which customers tend to be non-repetitive. Second, four complementary relationships are found between control mechanisms: between audits and mystery shoppers, between audits and polls, between mandatory purchase of inputs or products and mystery shoppers, and between mandatory purchase of inputs or products and polls.     

The choice of control devices in franchise chains

This article provides evidence on the determinants of the intensity in the use of three control types employed in franchise relationships: outcome-, behavior- and social-based control systems. This is accomplished by the integration and testing of two approaches, the agency and organizational theories. The results support the predictions of both theories for control strategies in franchise chains, and so it appears that the agency and organizational views are complementary in the field studied. The findings also show the existence of substitutabilities between the control types studied, and so such control types constitute a system of interdependent elements.     

A conceptual framework to analyse hospital competitiveness

This article proposes a conceptual framework to analyse hospital competitiveness at the organisational level. Hospital competitiveness, defined as the capacity a hospital has to develop a superior performance that leads it to a position of competitive advantage, may be analysed in three dimensions: organisation, strategic behaviour, and performance. Based on previous studies and on the current structural adjustment in the Portuguese public hospital sector, this article suggests the following categories: legal status, organisational complexity, and resources for the organisation dimension; stakeholders, services and inter-organisational relationships for the strategic behaviour dimension; and type of indicators, efficiency and effectiveness, and benchmarking for the performance dimension. This framework seems to be particularly useful in evaluating Portuguese hospital competitiveness and providing insights for hospitals' managers and public decision makers both from Portugal and other countries.     

The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context

The aim of this paper is to explore the relationship between customers' negative emotions after a failure, their cognitive evaluations of the recovery process, and the overall or cumulative satisfaction in a service context. Two different constructs measure a customer's cognitive evaluations of the recovery process: disconfirmation of expectations and perceived justice. The proposed model is tested on a sample of financial service customers who suffered some type of failure. The results indicate that emotions have an indirect effect on overall or cumulative satisfaction through cognitive evaluations.     

The client as co-manufacturer and environmental entrepreneur: a research agenda

The purpose of this article is to detect issues of greatest interest and to establish a proposal that can be used as a basis to study the client's environmental entrepreneurship in service sector companies. The study is based on the existing literature on service innovation and the bibliography dedicated to environmental management specific to these innovations. This study poses a few questions that, together with many others, must be addressed in the future. These studies will inevitably contribute to improve the environmental performance of service companies.     

Marketing and Pricing Dynamics in the Presence of Structural Breaks: The Hungarian Pork Market

The study of marketing margins and price transmission on various commodity markets has been a popular research topic of the past decades (see Meyer & Von Cramon-Taubadel, 2004 Meyer , J. , & Von Cramon-Taubadel , S. ( 2004 ). Asymmetric price transmission: A survey . Journal of Agricultural Economics , 55 ( 3 ), 581 – 611 .[Crossref], [Web of Science ®] , [Google Scholar], for a recent survey). However, with a few exception these studies focused on developed economies. This article examines this phenomena on the Hungarian pork market. The Johansen (maximum likelihood, 1988 Johansen , S. ( 1988 ). Statistical analysis of cointegrating vectors . Journal of Economic Dynamics and Control , 12 , 231 – 254 .[Crossref], [Web of Science ®] , [Google Scholar]) or Engle and Granger (2-step, 1987 Engle , R. F. , & Granger , C. W. J. ( 1987 ). Cointegration and error correction: Representation, estimation and testing . Econometrica , 55 , 251 – 276 .[Crossref], [Web of Science ®] , [Google Scholar]) cointegration tests do not reject the no-cointegration null hypothesis between the Hungarian pork producer and retail price series. Therefore, we applied the Gregory and Hansen (1996 Gregory , A. W. , & Hansen , B. E. ( 1996 ). Residual-based tests for cointegration in models with regime shifts . Journal of Econometrics , 70 , 99 – 126 .[Crossref], [Web of Science ®] , [Google Scholar]) procedure with recursively estimated break points and Augmented Dickey Fuller (ADF) statistics and found that the prices are cointegrated with a structural break occurring in April 1996 Gregory , A. W. , & Hansen , B. E. ( 1996 ). Residual-based tests for cointegration in models with regime shifts . Journal of Econometrics , 70 , 99 – 126 .[Crossref], [Web of Science ®] , [Google Scholar]. Exogeneity tests reveal the causality running from producer to retail prices both in the long and short run. Homogeneity tests are rejected, suggesting a markup pricing strategy. Price transmission modeling suggests that price transmission on the Hungarian pork meat market is symmetric in the long run but asymmetric in the short run; that is, processors, wholesalers, or retailers might take temporary advantage should price changes occur.     

试论政府在社会旅游资源整合与开发的作用

社会旅游资源是城市中极具开发价值和潜力的旅游资源。政府主导其整合与开发既是我国现阶段的客观需要,也是对国内外旅游业发展的经验借鉴。政府应在科学规划、机制创新、设施完善、政策制定、投资引导、人才培训、宣传推广等方面发挥主导作用。     

中国海岛旅游生态行政管理初探

生态行政是在全球生态危机的大背景下对政府行政行为的再认识.对于海岛旅游而言,在传统的旅游行政管理体制下,由于海岛生态环境的脆弱性以及海岛旅游管理部门的行政缺失,使得海岛生态环境与旅游经济的可持续发展面临严峻的挑战.鉴于此,有必要对海岛旅游行政管理进行生态行政化改革.即通过树立生态优先的行政意识,完善海岛旅游行政管理体系,强化海岛旅游管理部门的生态管理职能,构建海岛旅游的生态绩效考核评估制度,完善海岛旅游管理部门的社区参与机制等措施来实现海岛旅游的生态行政管理.