A conceptual framework to analyse hospital competitiveness

This article proposes a conceptual framework to analyse hospital competitiveness at the organisational level. Hospital competitiveness, defined as the capacity a hospital has to develop a superior performance that leads it to a position of competitive advantage, may be analysed in three dimensions: organisation, strategic behaviour, and performance. Based on previous studies and on the current structural adjustment in the Portuguese public hospital sector, this article suggests the following categories: legal status, organisational complexity, and resources for the organisation dimension; stakeholders, services and inter-organisational relationships for the strategic behaviour dimension; and type of indicators, efficiency and effectiveness, and benchmarking for the performance dimension. This framework seems to be particularly useful in evaluating Portuguese hospital competitiveness and providing insights for hospitals' managers and public decision makers both from Portugal and other countries.     

The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context

The aim of this paper is to explore the relationship between customers' negative emotions after a failure, their cognitive evaluations of the recovery process, and the overall or cumulative satisfaction in a service context. Two different constructs measure a customer's cognitive evaluations of the recovery process: disconfirmation of expectations and perceived justice. The proposed model is tested on a sample of financial service customers who suffered some type of failure. The results indicate that emotions have an indirect effect on overall or cumulative satisfaction through cognitive evaluations.     

The client as co-manufacturer and environmental entrepreneur: a research agenda

The purpose of this article is to detect issues of greatest interest and to establish a proposal that can be used as a basis to study the client's environmental entrepreneurship in service sector companies. The study is based on the existing literature on service innovation and the bibliography dedicated to environmental management specific to these innovations. This study poses a few questions that, together with many others, must be addressed in the future. These studies will inevitably contribute to improve the environmental performance of service companies.     

Marketing and Pricing Dynamics in the Presence of Structural Breaks: The Hungarian Pork Market

The study of marketing margins and price transmission on various commodity markets has been a popular research topic of the past decades (see Meyer & Von Cramon-Taubadel, 2004 Meyer , J. , & Von Cramon-Taubadel , S. ( 2004 ). Asymmetric price transmission: A survey . Journal of Agricultural Economics , 55 ( 3 ), 581 – 611 .[Crossref], [Web of Science ®] , [Google Scholar], for a recent survey). However, with a few exception these studies focused on developed economies. This article examines this phenomena on the Hungarian pork market. The Johansen (maximum likelihood, 1988 Johansen , S. ( 1988 ). Statistical analysis of cointegrating vectors . Journal of Economic Dynamics and Control , 12 , 231 – 254 .[Crossref], [Web of Science ®] , [Google Scholar]) or Engle and Granger (2-step, 1987 Engle , R. F. , & Granger , C. W. J. ( 1987 ). Cointegration and error correction: Representation, estimation and testing . Econometrica , 55 , 251 – 276 .[Crossref], [Web of Science ®] , [Google Scholar]) cointegration tests do not reject the no-cointegration null hypothesis between the Hungarian pork producer and retail price series. Therefore, we applied the Gregory and Hansen (1996 Gregory , A. W. , & Hansen , B. E. ( 1996 ). Residual-based tests for cointegration in models with regime shifts . Journal of Econometrics , 70 , 99 – 126 .[Crossref], [Web of Science ®] , [Google Scholar]) procedure with recursively estimated break points and Augmented Dickey Fuller (ADF) statistics and found that the prices are cointegrated with a structural break occurring in April 1996 Gregory , A. W. , & Hansen , B. E. ( 1996 ). Residual-based tests for cointegration in models with regime shifts . Journal of Econometrics , 70 , 99 – 126 .[Crossref], [Web of Science ®] , [Google Scholar]. Exogeneity tests reveal the causality running from producer to retail prices both in the long and short run. Homogeneity tests are rejected, suggesting a markup pricing strategy. Price transmission modeling suggests that price transmission on the Hungarian pork meat market is symmetric in the long run but asymmetric in the short run; that is, processors, wholesalers, or retailers might take temporary advantage should price changes occur.     

试论政府在社会旅游资源整合与开发的作用

社会旅游资源是城市中极具开发价值和潜力的旅游资源。政府主导其整合与开发既是我国现阶段的客观需要,也是对国内外旅游业发展的经验借鉴。政府应在科学规划、机制创新、设施完善、政策制定、投资引导、人才培训、宣传推广等方面发挥主导作用。     

中国海岛旅游生态行政管理初探

生态行政是在全球生态危机的大背景下对政府行政行为的再认识.对于海岛旅游而言,在传统的旅游行政管理体制下,由于海岛生态环境的脆弱性以及海岛旅游管理部门的行政缺失,使得海岛生态环境与旅游经济的可持续发展面临严峻的挑战.鉴于此,有必要对海岛旅游行政管理进行生态行政化改革.即通过树立生态优先的行政意识,完善海岛旅游行政管理体系,强化海岛旅游管理部门的生态管理职能,构建海岛旅游的生态绩效考核评估制度,完善海岛旅游管理部门的社区参与机制等措施来实现海岛旅游的生态行政管理.     

中国能源消费的时空分异与空间关联特征 ——基于344个地级市夜间灯光数据的实证研究

文章采用ArcGIS复杂技术,对DMSP/OLS和NPP/VIIRS两类数据进行系列校正,通过1998年—2018年全国344个地级市的夜间灯光数据,反演能源消费总量,从而构建夜间灯光数据与能源统计数据之间的相关关系模型,对地级市能源消费总量进行降尺度模拟估算,运用空间自相关、标准差椭圆等空间计量方法考察中国能源消费的时空分异与空间关联特征.研究发现:我国能源消费主体区域集中在胡焕庸线右侧,能源消费规模的空间分布特征为自东北至西南、由沿海向内陆递减的梯度分布;能源消费集聚度的空间特征为偏东北—西南走向的分布格局,分布重心在考察期内表现出向西南移动的趋势.实证研究结论为政府因地制宜地制定有差异的、空间协调的产业绿色转型政策提供理论支撑.     

顾客期望的构成与驱动因子的关系

顾客期望是影响顾客满意的重要变量。本文在相关文献评析的基础上,提炼出了产品价值期望、服务价值期望、形象价值期望和付出成本期望等4个顾客期望构成因子,以及企业的承诺、顾客以往购买经验、顾客口头宣传、顾客的个人需要及顾客的选择范围等5个顾客期望驱动因子,建立了理论分析模型。应用回归分析法,选取手机再次购买的潜在顾客作为对象,分析实地调查的数据,确定各驱动因子对构成因子的作用程度;对结论的管理意义进行了剖析,提出了相应的营销管理建议。     

质量投资模型下的安全食品生产实体决策行为分析

食品生产实体的质量投资决策行为将影响食品市场的质量安全总体水平。本文依据经济学理论,构建了食品生产实体质量投资模型,并进行了案例分析。结果显示：影响食品生产实体做出质量投资决策的因素依次为安全食品价格、企业资本实力、质量投资量、政府支持。     

从生产函数看河北省经济增长与就业结构的变动

随着资本投入的增长和技术的进步,经济的增长将大量未充分就业的农业劳动力向高生产率部门转移而导致就业结构变化,就业结构的变动又进一步促进了经济的增长。用生产函数将就业结构变动从全要素生产率中分离出来,可以得出就业结构变动对经济增长的推动效应及第一产业就业人口向第二、三产业的流动对经济增长的贡献率。