Managers’ psychological diversity climate and fairness: The utility and importance of diversity management in the hospitality industry

ABSTRACT

Despite corporate investments in diversity management programs, there is a dearth in the literature that examines managers' attitudes toward diversity management practices. This is a glaring gap in the literature because the success of diversity management programs is highly depend on managers. A survey was distributed to hotel managers from properties in the southern United States. The results showed that psychological diversity climate predicted the perceived utility and importance of diversity management, and these relationships were mediated by the fairness of diversity management. These results suggest that psychological diversity climate has an impact on attitudes toward diversity management practices.     

Quality of service and segmentation in the MICE industry: An approximation based on fuzzy logic

This article aims to evaluate the service quality experienced at academic conferences held at the Universidad Técnica Particular de Loja in Ecuador. Our approach is based on fuzzy logic and ideal solutions to calculate a global attendee satisfaction index for specific market segments: Gender, nationality, and age. Current literature on the service quality experienced by conference attendees is still scarce. Our results show that the analyzed segments experience varying levels of satisfaction, and that the more influential attributes to each of them are also different. Our results can be applied to improve the competitiveness of Loja and that of Universidad Técnica Particular de Loja.     

Shopping value,tourist satisfaction and positive word of mouth: the mediating role of souvenir shopping satisfaction

We propose new insights into key satisfaction outcomes for souvenir retailers, such as positive word-of-mouth recommendations, seeking deeper comprehension of overall tourist satisfaction determinants, by analysing the mediating role of tourist souvenir shopping satisfaction. We apply variance-based structural equation modelling by means of partial least squares to a sample of 408 tourists all of whom had purchased souvenirs. The results suggest that tourist shopping satisfaction partially mediates the relation between shopping value and positive word of mouth, while tourist shopping satisfaction completely mediates the relation between shopping value and overall tourist satisfaction. The results and their implications are then discussed to arrive at pertinent conclusions on tourist souvenir shopping satisfaction.     

In and out of everyday life through film experiences: an analysis of two social spaces as leisure frames

The new information and communication technologies have made it possible to view films in different spaces. Using the symbolic interactionist framework as a frame of analysis, we interpret the meaning of the two experiences of viewing technology-mediated films in the home and in the cinema. We conducted field research during the first half of 2009, digitally recording 16 interviews with research participants living in Barcelona (Spain). The interviews were transcribed verbatim with the help of voice-recognition software. Reports from our research participants indicate that individuals considered only the cinema experience to be a true leisure activity, while the home experience was interpreted as a routine recreational activity. Therefore, the meanings of the film-viewing activity were associated with the symbolic properties of the frames of interpretation. Finally, we discuss the implications of these findings for the home as a unified centre where shared meanings are co-produced by family members.     

新型城镇化对产业升级的影响效应分析

我国新型城镇化已成为经济新常态下产业升级的新思路,新型城镇化进程产生的诸多绩效是产业升级的强大动力。本文系统阐述了新型城镇化影响产业升级的作用机理,并基于数据可得性以带状选取东中西部各3个省份,每个省选取3个中大型地级市2004~2015年的面板数据作为研究样本,将新型城镇化和产业升级之间关系图和格兰杰因果检验结合,从时间和空间角度分析新型城镇化对产业升级的影响。结论表明：在时间上,2005~2011年,两者有负相关关系,2011~2015年,两者有正相关关系;在空间上,东部新型城镇化对产业升级有正向影响,中西部前者对后者无正向影响。根据实证结果和新型城镇化对产业升级的影响在时间和空间上存在差异的原因进而提出相关对策建议。     

创业者创业学习与创业知识的关系研究——基于直观推断视角

转型经济背景和不确定性创业环境需要创业者持续不断地学习以获取建立与管理新企业所必需的创业知识.创业知识对创业绩效的正向作用已得到充分验证,但创业学习与创业知识间的作用路径和过程黑箱仍未打开.引入不确定性下的认知简化策略直观推断,构建了创业学习、直观推断与创业知识关系的理论模型,并基于中国青年创业国际计划的127位创业者的调查数据对研究假设进行了实证检验.结果表明:不同创业学习方式间存在交互效应,对创业知识获取的影响存在差异,直观推断发挥了调节作用.     

中国旅游经济增长与碳排放的耦合关系研究

厘清旅游经济增长与能源消费及CO2排放之间的关系对于实现增长前提下的低碳旅游发展意义重大。文章采用"自下而上"法,估算了1991~2010年中国旅游业的CO2排放量,并运用脱钩理论、ADF单位根检验、协整分析以及Granger因果关系检验,辨识和分析了中国旅游经济增长与碳排放之间的耦合关系。实证研究结果表明,在研究样本区间内,中国旅游经济增长与CO2排放量除2003年为未脱钩以外,其余年份均处于相对脱钩状态;旅游经济增长与碳排放之间存在长期的协整关系;旅游经济增长构成CO2排放的Granger原因不显著,而CO2排放构成旅游经济增长的Granger原因较为显著,即存在从CO2排放到旅游经济增长的单向Granger因果关系。基于上述结论,提出相关政策建议。     

The regional wage gap in the Spanish hospitality sector based on a gender perspective

In this work we estimate human capital returns in the Spanish hospitality sector using an expanded version of the Mincer wage equation (1974). In addition, wage differences in the main tourist regions are quantified using the wage decomposition of Oaxaca (1973) and Blinder (1973) from a gender perspective. Using data from the 2006 Spanish Wage Structure Survey (Encuesta de Estructura Salarial), all the regions under analysis show lower education returns in the hospitality sector when compared to other private services. The same results are found for the other human capital variables used. There are significant differences in education returns between regions, especially in Catalonia and the Canary Islands. The main wage gap in the Canary Islands and the Madrid region is due to differences in returns in the observed variables, whereas in other regions most of the differences are due to the resources allocated. Furthermore, gender wage differences are found in all the regions. The largest estimated wage gap between men and women occurs in the Balearic Islands followed by Catalonia and the Community of Valencia. In contrast, equality between genders is greater in the Community of Madrid.     

Using social networking websites as a selection tool: The role of selection process fairness and job pursuit intentions

A growing trend in the hospitality industry is openly encouraging applicants to join their social networking sites as part of their recruitment process (0080 and 0185). However, there is a dearth of studies examining how applicants perceive and react to the use of social networking websites in the recruitment and selection process. Therefore, the purpose of the current study was to examine how applicants react to the use of social networking websites as a selection tool. Using experimental methods, participants attending a career fair for hospitality jobs completed a questionnaire after reading about a hospitality company that does or does not use social networking sites in the selection process. The results showed that perceived fairness and job pursuit intentions of applicants were lower for an organization that used social networking websites as a selection tool than an organization that did not use social networking websites as a selection tool.     

组织学习对饭店持续创新能力的影响研究

在全球经济转型背景下,饭店为推动服务创新,满足顾客消费需求的多变性,越来越重视组织学习.文章以长沙、三亚高星级饭店为例,运用结构方程模型(SEM)进行了饭店组织学习对持续创新能力的影响研究,发现知识共享、知识运用、知识记忆对技术创新、制度创新和支持创新的影响较强,知识获取对制度创新和支持创新的影响较弱;饭店必须综合考虑知识获取、知识共享、知识运用、知识记忆等要素对服务创新的影响,才能有效提升饭店持续创新能力,保持领先的竞争优势.