Customer satisfaction and customer behavior: The differential role of brand and category expectations

Previous research has suggested that consumers use multiple strands to evaluate their satisfaction with a product and to establish postpurchase behavioral intention. However, prior empirical research has focused on which individual standard best predicts satisfaction. In contrast, this article develops and tests a model of consumer satisfaction and postpurchase behavioral intention in which consumers simultaneously use multiple standards—perceptions of performance, brand expectations, and category expectations. The results of an experiment for a simulated service encounter provide support for the proposition that consumers use multiple standards and that these standards have differential effects on such postpurchase outcomes as satisfaction, repurchase intention, and willingness to recommend. Brand expectations are shown to be better predictors of affective outcomes (such as satisfaction), while category expectations are shown to be better predictors of behavioral outcomes (repurchase and recommendation). Consistent with prior research, perceived performance is shown to have a strong effect on both satisfaction and behavioral intention.     

CEO Incentives and Corporate Social Performance

This paper examines the relationship between CEO incentives and strong and weak corporate social performance. Using the KLD database we find that incentives have no significant relationship with strong social performance. Salary and long-term incentives have a positive association with weak social performance.     

An exploratory study of the impact of intervening variables on student performance in a Principles of Accounting course

The purpose of this paper is to provide some new empirical evidence on the determinants of student performance in a Principles of Accounting course at Birzeit University situated in the Occupied West Bank. It examines the impact of a number of new attitudinal variables on examination performance. The empirical results suggest that, in addition to a number of standard control variables, student perceptions of factors associated with class size, the attributes of the lecturer, student effort and the complexity of the course are associated with student performance in a first level principles of accounting course.     

An analysis of the MFN clause under asymmetries of cost and market structure

Abstract.  We conduct a welfare comparison of MFN and tariff discrimination in an oligopoly model of trade between two exporting countries and one importing country. While MFN dominates tariff discrimination from a world welfare perspective when exporting countries are asymmetric with respect to either cost or market structure, such need not be the case when both types of asymmetries co‐exist. In particular, when high‐cost exporters are merged and the cost disadvantage of the merged unit relative to competing firms is of intermediate magnitude, tariff discrimination can be welfare preferred to MFN (even when the average tariff is actually lower under MFN). JEL classification: F13, F12     

On the International Linkages between Trade and Merger Policies*

In a three‐country model, this paper investigates linkages between merger incentives of exporting firms and the trade policy of an importing country. When exporting firms come from only one country, the tariff response of the importing country reverses the welfare effects of a merger in the exporting country. If there exist two exporting countries, a merger creates two types of conflicting international externalities. First, a merger in one exporting country increases profits of all firms. Secondly, non‐merged firms lose if the importing country is free to raise its tariff in response to a merger of foreign exporters.     

OVER-THE-COUNTER FIRMS,ASYMMETRIC INFORMATION,AND FINANCING PREFERENCES

A puzzling empirical finding is that firms often seem to follow a pecking-order hierarchy of financing. Asymmetric information has been hypothesized as one possible explanation for the pecking-order hierarchy. A survey of Fortune 500 firms found strong support for the pecking-order model. This study surveys over-the-counter firms which seem more likely to experience asymmetric information than the Fortune 500. The findings of this study provide empirical support for the asymmetric information hypothesis by demonstrating that managers of firms with greater asymmetric information are more likely to believe their stock is mispriced leading them to follow the pecking-order model of financing.     

Is There a Case for Industrial Policy? A Critical Survey

What are the underlying rationales for industrial policy? Doesempirical evidence support the use of industrial policy forcorrecting market failures that plague the process of industrialization?This article addresses these questions through a critical surveyof the analytical literature on industrial policy. It also reviewssome recent industry successes and argues that public interventionshave played only a limited role. Moreover, the recent ascendanceand dominance of international production networks in the sectorsin which developing countries once had considerable successimplies a further limitation on the potential role of industrialpolicies as traditionally understood. Overall, there appearsto be little empirical support for an activist government policyeven though market failures exist that can, in principle, justifythe use of industrial policy.      

Ranking economics departments in the US South: an update

This study provides an update to Mixon and Upadhyaya’s (2001) ranking of Southern economics departments using research output indexed in EconLit. Ranking results from a ‘core’ (i.e. the top five faculty researchers) of each institution’s economics department reveal that Vanderbilt University, George Mason University, Johns Hopkins University, the University of Maryland and Georgia State University currently maintain the top five economics departments, respectively, in the US South. Relatedly, the five institutions rising the most from Mixon and Upadhyaya (2001) are Tulane University, Georgia State University, University of Texas–Dallas, Rice University and Florida International University, respectively.     

Construction and stormwater pollution: Policy,violations, and penalties

This study investigated the construction related stormwater pollution violations cases and penalties in Minnesota from 2001 to 2007. The major type of construction stormwater violations was related to the lack of best management practices (BMPs). Twenty-one percent of these violations were committed by public agencies. Forty-six percent of the total number of cases lacked a stormwater construction permit. The increase in the number of these violations coincided with the housing boom in the early-2000s and the change of enforcement of construction sites from five or more acres to one or more acres. Implementing these new expanded rules caused an increase in the responsibility of the enforcing agency of the State. Hence, the agency had to develop creative methods to enforce the laws by involving local government agencies more directly.     

Multiple product qualities in monopoly: Sailing the RMS Titanic into the economics classroom

In this pedagogical contribution the authors extend the traditional three-class tariff employed in the French passenger railway system with the more resonant story of the service quality variations associated with the three passenger classes of the ill-fated RMS Titanic. In doing so, they provide economics instructors with an opportunity to integrate the well-known motion picture Titanic (Cameron and Landau 1997 Cameron, J., and J. Landau. 1997. Titanic. Los Angeles: 20th Century Fox, Paramount Pictures, and Lightstorm Entertainment. [Google Scholar]) into the teaching of economics. This article provides instructors with resources that can be used to link historical and modern travel examples of price discrimination in order for students to reach a “deeper understanding of course concepts” (Salemi 2002 Salemi, M. K. 2002. An illustrated case for active learning. Southern Economic Journal 68 (3): 721–31.[Crossref], [Web of Science ®] , [Google Scholar], 725).