Diverging expectations in buyer-seller relationships: Institutional contexts and relationship norms

Many firms assume that outsourcing partnerships may allow them to strengthen their overall competitiveness. Lured by its intuitive appeal, several enter into such partnerships, only to realize that they represent a marginal rather than a magical solution to their quest for increasing market performance. An important reason for this is the diverging beliefs and expectations held by both parties in the buyer-seller dyad. The purpose of this contribution is to develop a framework for understanding the divergences in expectations and relationship norms in cross-cultural business relationships among SMEs. We discuss four relational expectations derived from the B2B literature on relational norms for addressing these divergences: Quality, frequency and scope of communication, role specifications and coordination of work nature of planning horizons, and trustworthiness and link these to relationship performance. We explore the proposed impact of diverging relationship norms on relationship expectations using data from an ongoing field study of Danish buyers and Chinese suppliers. We link these diverging expectations to the business practices of Danish buyers and Chinese and their institutional contexts. In the concluding part of the paper, we discuss our findings and outline implications for management and academia.     

Twists and turns of triadic business relationship recovery

This study focuses on triadic business relationship recovery processes through a single case study. We address the question of what kind of process takes place when a business relationship on the verge of ending is recovered and what roles a third actor can play in the process. As a result, we model a process through which a triadic business relationship is recovered and attraction, trust, and commitment are restored.     

Foreign direct investment: A genetic algorithm approach

This paper proposes a genetic algorithm (GA) approach as an analytical tool with a carefully defined fitness function for variable selection. Discriminant analysis will be used as a parameter evaluation method for the analysis of inward foreign direct investment (FDI) in China. Results indicate that the proposed GA method is more efficient in classifying “successful or unsuccessful” inward FDI by providing higher accuracy rates while using fewer variables than previous efforts. An implication of this result is that, given a scarcity of resources and the need to promote FDI, the proposed GA may provide a more efficient way to concentrate on those fewer variables found to be important determinants of “successful” FDI inflow.     

Dispatching and routing of emergency vehicles in disaster mitigation using data fusion

The aim of this paper is to develop a robust methodology for the dispatching and routing of emergency vehicles (EVs) in a post-disaster environment with the support of data fusion. In this work, we consider an earthquake scenario with a large number of casualties needing medical attention. Given an influx of information (regarding casualties, road, traffic conditions, etc.), data are fused to provide estimates of the entities under consideration. We use this information to dispatch and route EVs to casualty pickup locations, followed by delivery to appropriate hospitals. Key factors here include patient priorities, clustering criteria, and distance. Similarly, factors affecting the dispatching of EVs from patient locations to hospitals include waiting time at hospital emergency rooms, hospital capacity, and distance. Routes must be generated for EVs by accounting for real-world road networks, existing road damage, congestion, and related issues. We develop a dispatching and routing simulation model, and utilize a case study to evaluate the performance of our proposed methodology.     

Defining efficient policies in a general equilibrium model: a multi-objective approach

Macroeconomic policy makers are typically concerned with several indicators of economic performance. We thus propose to tackle the design of macroeconomic policy using Multicriteria Decision Making (MCDM) techniques. More specifically, we employ Multi-objective Programming (MP) to seek so-called efficient policies. The MP approach is combined with a computable general equilibrium (CGE) model. We chose use of a CGE model since it has the dual advantage of being consistent with standard economic theory while allowing one to measure the effect(s) of a specific policy with real data. Applying the proposed methodology to Spain (via the 1995 Social Accounting Matrix) we first quantified the trade-offs between two specific policy objectives: growth and inflation, when designing fiscal policy. We then constructed a frontier of efficient policies involving real growth and inflation. In doing so, we found that policy in 1995 Spain displayed some degree of inefficiency with respect to these two policy objectives. We then offer two sets of policy recommendations that, ostensibly, could have helped Spain at the time. The first deals with efficiency independent of the importance given to both growth and inflation by policy makers (we label this set: general policy recommendations). A second set depends on which policy objective is seen as more important by policy makers: increasing growth or controlling inflation (we label this one: objective-specific recommendations).     

Might randomization in queue discipline be useful when waiting cost is a concave function of waiting time?

This paper suggests that introducing randomization in queue discipline might be welfare enhancing in certain queues for which the cost of waiting is a concave function of waiting time. Concavity can make increased variability in waiting times good not bad for aggregate customer welfare. Such concavity may occur if the costs of waiting asymptotically approach some maximum or if the customer incurs a fixed cost if there is any wait at all. As examples, cost might asymptotically approach a maximum for patients seeking organ transplants who will not live beyond a certain threshold time, and fixed costs could pertain for knowledge workers seeking a piece of information that is required to proceed with their current task, so any delay creates a “set up charge” associated with switching tasks.     

Suspending disbelief: Influencing engagement in scenarios of forest futures

Scenario analysis is an approach to long-term planning that informs decision-making in contexts of highly uncertain future conditions. Scenario-based studies are rapidly growing in popularity, yet many aspects of the method are not fully understood. Participants' willingness to suspend disbelief in possible futures is an integral component of scenario-based studies, essential for considering alternative future scenarios, yet little is known about the factors that affect it. Participation in a scenario project does not necessarily imply willingness or ability to suspend disbelief; participants may not suspend disbelief simply upon request. However, the scenario literature says little about the aspects of scenario-based studies that influence suspension of disbelief.This article explores the factors that influenced the suspension of disbelief in one scenario exercise about the future of Canada's forests. Participants differed in their abilities to suspend disbelief in the scenarios in part because of their past experiences and expertise in particular areas, and their assessments of probable and desired future outcomes. Elements of the project design and implementation influenced participants' abilities to engage the scenarios. The results have implications for those interested in using scenarios for helping people and communities envision possible - and sustainable - futures.     

The state of technological and social change: Impressions

As the long-wave theory has predicted, we are seeing a period of consolidation in which the pace of radical technological innovation seems exceeded by the pace of social change. Peter Drucker's dictum, that technology changes faster than society, appears now to have been reversed. The article offers research and anecdotal support for these assertions, linking them to specific trends and trend interactions, including patents and intellectual property litigation, new product development, and politics and revolution.     

Competition and public high school performance

Increasing the level of school competition has been suggested as a way to improve school performance. This study examines one of the most extreme examples of such reform using data from New Zealand public high schools. In the 1990s school zoning was abolished in New Zealand and public schools competed for students, not just with private schools, but also with each other. A categorical Data Envelopment Analysis model using data on school resources and student academic performance, stratified using student socio-economic characteristics, is used to calculate efficiency scores for schools. A regression model is then used to analyse differences in these efficiency scores and their relationship to different levels of competition.