The quality of service desired by public transport users

This article describes the methodology used to study the quality of service desired by users of a public transport system. The desired quality is different from the perceived quality because it does not represent the daily experiences of the users, but rather what they desire, hope for or expect from their public transport system. This is why it is important to study the desired quality, knowledge of which gives local authorities the background information for personalised marketing policies based on the user’s requirements rather than their daily perceptions. The methodology goes through several stages, such as the use of focus groups to choose the most important variables for the users, the design and use of unlabelled stated preferences surveys and the calibration of discrete choice models. All of these help determine the weight of the most relevant variables. The analysis is carried out with different categories of users and potential users (those people not currently using public transport).Waiting time, cleanliness and comfort are shown to be the public transport variables that users most valued, but the degree to which they are valued varies according to the category of user. Variables such as driver kindness, bus occupancy and journey time are generally given less weight. The first two vary little by user category, but some variability appears for journey time.For potential users the more important variables when defining expected quality from public transport are waiting time, journey time and above all, level of occupancy. They consider the other variables to be of little importance when defining an efficient public transport service.In order to improve service quality and attract more passengers to public transport in general, the application of this methodology provides the authorities and operating companies with useful information to plan personalised marketing policies specifically directed at different categories of users and potential users of public transport.     

In Search of New Foundations

In this paper I argue that corporate finance theory, empirical research, practical applications, and policy recommendations are deeply rooted in an underlying theory of the firm. I also argue that although the existing theories have delivered very important and useful insights, they seem to be quite ineffective in helping us cope with the new type of firms that is emerging. I outline the characteristics that a new theory of the firm should satisfy and how such a theory could change the way we do corporate finance, both theoretically and empirically.     

DEBT, FOLKLORE, AND CROSS-COUNTRY DIFFERENCES IN FINANCIAL STRUCTURE

Conventional wisdom has long held that, in relationship-based economies such as Japan and Germany, corporations are able to borrow more than U.S. companies, which in turn reduces their cost of capital and gives them a competitive edge. But such folklore does not stand up to scrutiny. In Japan and Germany, large businesses do not borrow more than U.S. companies–and, in fact, judging from coverage ratios, German companies (as well as U.K. companies) seem to borrow considerably less than their international competitors.
The article also reports that, in countries where financial markets are transparent, the development of the banking sector has little additional impact on the growth of financially dependent industries. That is, although industries that require a lot of external finance grow faster in countries where the bank credit-to-GDP ratio is high, the growth rates of such industries are much more correlated with the level of accounting standards (with high standards serving as a proxy for well-developed capital markets) than with a strong banking system.     

Consumption insurance and entrepreneurial risk: Evidence from Italian micro-data

Using cross-sectional data from the Bank of Italy's Survey on Household Income and Wealth, we make an attempt to assess the relevance of entrepreneurial risk, i.e., idiosyncratic risk borne by firm owners while running their operations. Our new testing procedure will show that progressively more articulated forms of entrepreneurship do not enjoy a larger degree of risk sharing and will suggest some links between a larger or smaller degree of consumption insurance and variables such as net wealth, asset holding, and net indebtedness. The opinions expressed in this paper are those of the authors and do not necessarily reflect the views of the corresponding institutions.     

Integrated reporting and cost of capital: The moderating role of cultural dimensions

Since its introduction, integrated reporting (IR) has triggered a rich debate covering several aspects, from the structure and the features of a document to the effects of its publication. Very recently, scholars have examined the negative relationship between IR and the cost of capital for firms, completely missing the opportunity to understand whether this fact is contingent on the cultural context that adopting companies operate in. We fill this gap by resorting to a panel sample of 211 adopters from 31 countries over the period spanning 2009–2017, counting 1,455 observations. Our evidence confirms that adopters, on average, benefit from a 1.4% decrease in the cost of capital. Yet, more importantly, IR effectiveness is exalted in countries with low power distance, strong collectivism values, and high level of masculinity, while uncertainty avoidance, long‐term orientation, and indulgence do not seem to play any moderating role.     

Selection by committee: Anonymity and gratitude

What kind of candidate is selected into a job when the principal has to appoint a committee to measure the candidates’ ability and select a winner? We find that if the committee takes into account the candidate’s gratitude towards them, a candidate with less than first best ability will be selected. A relevant exception may occur if the first best is the overall best candidate. First best selection is always achieved if the committee is anonymous to the candidates. If the committee is not detached enough from the candidates then delegation fares even worse than random selection.     

Fiscal Transfers and Distributive Conflict in a Simple Endogenous Growth Model with Unemployment

Abstract. In the simplified formal treatment proposed in this paper, a decrease in a policy parameter – the ratio of total tax revenues to GDP – can monotonically increase long-term growth rate and may lead to a higher employment level. This notwithstanding, the paper shows that the redistributive implications of such a decrease may induce the wage earners to oppose it. As a consequence, policy-makers reflecting social preferences may undertake redistributive transfers generating persistent unemployment and lowering growth even if commitment technologies allowing them to follow preannounced tax policies were feasible.     

The impact of faking on Cronbach’s alpha for dichotomous and ordered rating scores

In many psychological inventories (i.e., personnel selection surveys and diagnostic tests) the collected samples often include fraudulent records. This confronts the researcher with the crucial problem of biases yielded by the usage of standard statistical models. In this paper we applied a recent probabilistic perturbation procedure, called sample generation by replacement (SGR)—(Lombardi and Pastore, Multivar. Behav. Res 47:519–546, 2012), to study the sensitivity of Cronbach’s alpha index to fake perturbations in dichotomous and ordered data, respectively. We used SGR to perform two distinct SGR simulation studies involving two sample size conditions, three item set sizes, and twenty levels of faking perturbations. Moreover, in the second SGR simulation study we also evaluated an additional factor, type of faking model, to study sample reliability under different modulations of graded faking (uniform faking, average faking, slight faking, and extreme faking). To simulate these more complex faking models we proposed a novel extension of the SGR perturbation procedure based on a discrete version of the generalized beta density distribution. We also applied the new procedure to real behavioral data on emotional instability.     

Market Orientation and R&D Effectiveness in High‐Technology Firms: An Empirical Investigation in the Biotechnology Industry*

There seems to be lack of consensus among informed scholars about the importance a of market orientation for high‐technology firms. This paper gives a comprehensive review of existing empirical studies on the relationship between market orientation and innovation performance and pinpoints two limitations in this research stream that might be at the origin of such controversy. First, extant research often overlooked key innovation outcomes for high‐technology firms, such as those related to research and development (R&D) performance. Second, organizational conditions that can ensure an optimal integration of market knowledge in the innovation process have been less analyzed in the case of these firms. Against this background, the present study contributes to the literature by providing a test of the effect of market orientation on R&D effectiveness and the moderating role of knowledge integration in this relationship, using a sample of Italian biotechnology firms. The study's objectives are addressed in two steps. The first one consists of an in‐depth qualitative study based on semistructured interviews in five biotechnology firms. The second step consists of a follow‐up survey of 50 biotechnology firms. Results from hierarchical multiple regression analysis show that the different dimensions of a market orientation have diverse effects on R&D effectiveness of high‐technology firms: whereas interfunctional coordination has a positive main effect, the effect of customer orientation is moderated by knowledge integration, and competitor orientation has no effect on R&D effectiveness. Post hoc analyses also show two additional results involving a broader set of dependent variables. First, R&D effectiveness mediates the effects of customer orientation and interfunctional coordination on organizational performance. Second, market orientation does not appear to significantly affect R&D efficiency. The present study contributes to current literature in two main respects. First, it adds to previous work on market orientation and innovation by proposing a new dependent variable—R&D effectiveness—which offers a better perspective to understand the impact of market orientation on innovation performance in high‐technology contexts. Second, while part of the current debate on the role of market orientation in high‐tech markets seems to be polarized by positions that sustain its potential drawbacks or, on the contrary, its advantages, this study's findings on the moderating role of knowledge integration shed light on important contingency factors, such as organizational capabilities. The authors discuss the study's limitations and provide directions for future research.