QFD—linking the customer to the product development process as a part of the TQM concept

LKAB is one of the world's leading sup-pliers of advanced iron ore products. Its most important markets are the blast furnace based steelworks of Europe. As a result of customers' demands for ever-better products, LKAB has begun to apply Quality Function Deployment (QFD) to its product development pro-grammes. QFD, originally developed in Japan, is a technique which utilises a series of matrices to translate customers' requirements into technical specifications that the producer can use. So far the methodology has mainly been used in the manufacturing industry, with very few applications in process industry.
When launching its QFD project, LKAB began by making strenuous efforts to acquire credible and relevant customer data. Experience after one year's work has been encouraging; the QFD technique has proved to be an effective instrument for feeding customers' requirements into the product development process. In addition, it serves as a guide to setting priorities for research projects. The technique promises to become an established tool in the cornpany's Total Quality Management programme.     

The impact of regulatory review time on incremental and radical innovation: evidence from the high-risk medical device market

Journal of Regulatory Economics - We theoretically and empirically study the effect of variation in regulatory review time on firms’ choices between radical and incremental innovations. We...     

Deal with it! The emergence and reversal of an agro-ecological crisis,Southern Sweden in the eighteenth and nineteenth centuries

The European Early Modern period provides examples of stagnating and even declining production and energy consumption per capita, which can be interpreted as indicators of an emerging crisis. With a focus on agriculture sector, some have suggested that the crisis was ‘conditional’ – meaning that a crisis can only be observed in some cases. This article investigates one such case, a village in Southern Sweden during the eighteenth and nineteenth centuries, and investigates the mechanisms that mediate population growth to deteriorating living standards and environmental degradation. It provides new insights into the conditions of pre-industrial agriculture, particularly as regards the consequences of intensified demand pressure in ecologically fragile areas, and argues that human societies must be studied in tandem with their natural surroundings.     

The happy versus unhappy service worker in the service encounter:Assessing the impact on customer satisfaction

This paper assesses the impact of the service worker's display of emotions (i.e., one aspect of functional service quality) on customer satisfaction under the conditions of different levels of technical service quality by means of an experimental approach (N=600), in which display of emotions (unhappiness vs. happiness) and technical service quality (poor vs. good) were manipulated. The results indicate that the impact of the service worker's emotional display behavior on customer satisfaction is contingent on the level of technical service quality, in the sense that customer satisfaction is affected only when technical service quality is good rather than poor. Encouraging a positive display (e.g., by a smile policy), which many service firms do, is thus not a panacea for improved customer satisfaction. The moderating effect is explained in terms of service encounter congruency, which influences the mediated process by which emotional displays by service workers come to affect customer satisfaction.     

Germany,the problem of leadership,and institution-building in EMU reform

ABSTRACT

This article examines the extent to which Germany has provided leadership in creating institutions to overcome the euro area crisis. Under which conditions does Germany act as a driver of institutional change, and what are the implications for the Economic and Monetary Union? Germany’s leadership record is mixed: while it took the lead in enhancing austerity, it refrained from fostering burden-sharing. As a result, EMU faces a persistent imbalance between enhanced institutions of supervision and insufficient institutions of financial assistance. Moreover, the article points out that current conditions for the emergence of German leadership in the euro area are unfavourable.     

Do people care about social context? Framing effects in dictator games

Many previous experiments document that behavior in multi-person settings responds to the name of the game and the labeling of strategies. With a few exceptions, these studies cannot tell whether frames affect preferences or beliefs. In three large experiments, we investigate whether social framing effects are also present in Dictator games. Since only one of the subjects makes a decision, the frame can affect behavior merely through preferences. In all the experiments, we find that behavior is insensitive to social framing. We discuss how to reconcile the absence of social framing effects in Dictator games with the presence of social framing effects in Ultimatum games.     

Adoption of enterprise systems and radio frequency identification among service firms

A promising technology for optimizing supply-chain processes is radio frequency identification (RFID). By adding functionality to previous enterprise systems, the aim is to increase transparency of information throughout the supply chain. In this paper, we present a survey of RFID implementation in Swedish service firms. The findings show that although the great majority of firms are actively working with integrated information systems, only a very small fraction have adopted RFID.     

Natural Resources,Institutional Quality,and Economic Growth in China

The resource curse has been mainly studied using cross-country samples. In this paper we analyze a cross-province sample from one country: China. We focus on the interplay between resource abundance, institutional quality, and economic growth, using two different measures of resource abundance (a stock: resource reserves; and a flow: resource revenues), and employing various econometric approaches including varying coefficient models. We find that resource abundance has a positive effect on economic growth at the provincial level in China between 1990 and 2008, an effect that depends nonlinearly on institutional quality (1995 confidence in courts). The ‘West China Development Drive’ policy, initiated in 2000, caused substantial changes, which we investigate through a comparative panel-data analysis.     

Product chain collaboration for sustainability: A business case for life cycle management

Life cycle management (LCM) is frequently described as a holistic sustainability perspective along the product chain. It has mainly been a company internal practice. However, recent developments reveal a new type of LCM where companies collaborate in product‐chain‐specific initiatives. This raises questions concerning why corporations extend “corporate LCM” toward “product chain LCM”. Here, we explore rationales and challenges for corporations engaging in one such coalition: The Sustainable Transport Initiative. The study covers five companies in different product chain positions and practitioners in different corporate functions. The results show a broad range of rationales for engaging in product chain LCM, related both to self‐interest and a shared interest in the product chain. The importance of the “business case,” both for the individual companies and the product chain, is identified. The importance of sustainability managers as actors and as facilitators in discussions between managers from different corporate functions is also identified.