Initiation of business relationships in service-dominant settings

Industrial companies today are becoming increasingly service-oriented and therefore need to shift from selling hardware to valuing services and managing customer relationships. A new and particularly significant challenge for these companies is how to initiate relationships which is an issue that has received surprisingly limited scientific attention. The aim of this study is to develop a conceptualization that explores the dynamics in the relationship initiation process in service-dominant settings. Narratives from three sellers of professional services, augmented with narratives from a buyer's view, form the empirical basis of the study. The dynamics in the relationship initiation process are clarified with three new concepts: status, converter, and inhibitor. The paper concludes with implications of the new conceptualization and suggestions for future research.     

Antecedents and consequences of logistics value: And empirical investigation in the Spanish market

In business practice and the academic study of logistics, the incorporation of concepts such as quality followed by value has been truly revolutionary. In addition, the use of information and communication technologies (ICT) has substantially modified the way inter-company relationships are managed. This has meant that logistics is no longer considered a routine, merely operational activity but a strategic variable which is a deciding factor in achieving customer satisfaction. There are, however, still a large number of companies which continue to ignore the differentiating potential of logistics and consider it to be a routine activity. Our contribution comes within the framework of this new perspective which is analysed on the basis of an emerging concept: logistics value. The objective of this study is to contribute to the knowledge on what logistics value consists of and how it is formed, in business to business (B2B) relationships in particular. On the basis of a theoretical framework obtained from the literature review of perceived value from a trade-off perspective, we carry out an empirical analysis to determine the antecedents and consequences of logistics value. Our results, through SEM analysis show that ICT, the benefits derived from supplier-customer relationship, logistics service quality and the sacrifices associated to logistics service delivery in terms of costs, contribute to creating logistics value which is the antecedent to the classic satisfaction-loyalty chain.     

Issues in the analysis of co-authorship networks

Scientific collaboration is a complex phenomenon that improves the sharing of competences and the production of new scientific knowledge. Social Network Analysis is often used to describe the scientific collaboration patterns defined by co-authorship relationships. Different phases of the analysis of collaboration are related to: data collection, network boundary setting, relational data matrix definition, data analysis and interpretation of results. The aim of this paper is to point out some issues that arise in these different phases, highlighting: (i) the use of local archives versus international bibliographic databases; (ii) the use of different approaches for setting boundaries in a whole-network; (iii) the definition of a co-authorship data matrix (binary and weighted ties) and (iv) the analysis and the interpretation of network measures for co-authorship data. We discuss the different choices that can be made in these phases within an illustrative example on real data which is referred to scientific collaboration among researchers affiliated to an academic institution. In particular, we compare global and actor-level network measures computed from binary and weighted co-authorship networks in different disciplines.