Taking operations strategy into practice: Developing a process for defining priorities and performance measures

Enterprises’ operations systems and environments, characterized by their complexity and dynamics, are challenging operations strategic management models. The study presented in this paper develops a process to integrate operations strategy content to operations performance measurement system design. Essentially, the developed methodology is based on Process Approach (Cambridge Approach) technique that systematizes procedures for generating a performance measures set coherent to operations strategy objectives and also produces a consistent strategy implementation process. To illustrate the development and the application of the proposed design methodology, findings of two case studies related to telecom engineering services companies are used. Results are discussed focusing on testing the proposed methodology in terms of its feasibility, usability, and utility. A refined process, organized in phases, steps, and procedures, is the final result of the presented study.     

Segregated Networks in the City

Segregation has been one of the most persistent features of urban life and, accordingly, one of the main subjects of enquiry in urban studies. Stemming from a tradition that can be traced back to the Chicago School in the early twentieth century, social segregation has been seen as the natural consequence of the social division of space. Such naturalized understanding of segregation as ‘territorial segregation' takes space as a surrogate for social distance. We propose a shift in the focus from the static segregation of places—where social distance is assumed rather than fully explained—to how social segregation is reproduced through embodied urban trajectories. We aim to accomplish this by exploring the spatial behaviour of different social groups as networks of movement that constitute opportunities for co‐presence. This alternative view recasts the original idea of segregation as ‘restrictions on interaction' by concentrating on the spatiality of segregation potentially active in the circumstances of social contact and encounters in the city. This approach to segregation as a subtle process that operates ultimately through trajectories of the body is illustrated by an empirical study in a Brazilian city.     

Transborder Cooperation and Identities in Galicia and Northern Portugal

This article deals with the design and effects of state-centred strategies over a specific border area. Nationalist ideologies, culture, identity and persistence of historical facts are considered altogether in the case study of transborder relationships across a part of the Spanish-Portuguese boundary. Special attention is paid to political discourses and claims for recognition of transborder cultural feature and identity. As a matter of fact, the border's opening processes underwent in Europe and in other regional contexts around the world show clearly the permanence of nationalist and state-centred ways of understanding the world. Nationalism is reproduced by institutions and individuals through the consideration of cultural ties and differences across borders. Meanwhile, the globalising context in which we live makes necessary the assertion of multiple territorial and non-territorial identifications capable of overcoming the modern political framework based on states and boundaries.     

Demand shocks and market manipulation

In this paper, we analyze the conflicts of interest of an informed agent who is responsible for divulging his private information about a company and has a reward function positively dependent on its stock price. We assume that the demand for the stock is subject to shocks that may increase it. We show that the presence of this “captive demand” leads to increased incentives to misrepresent the truth and manipulate the market. As an application, we investigate the case where the shocks represent the degree of social interactions among employees of a company whose CFO is the informed agent.      

How do different performance measures affect managerial time orientation? Empirical evidence from sales managers in the oil and gas industry

This study investigates the relative effect of performance measures on managerial time orientation. We collect survey data on the actual time allocation of sales managers for tasks that affect financial performance on the short-, medium-, and long-term horizons. In addition, we obtain survey data on the specific metrics used by an oil and gas firm and classify them into three groups: traditional accounting (gross margin and budgeted costs), nonfinancial (market share and sales volume), and accounting returns (economic value added — EVA). Based on partial least-squares analysis, our results suggest that, in our setting, both nonfinancial and accounting return measures can supplement traditional accounting metrics to mitigate potential short-term orientation by inducing sales managers to consider mainly not only sales tasks but also investing tasks, which will affect the firm results more than a quarter ahead. In addition, our results imply that accounting return metrics are not better than nonfinancial measures in inducing a longer-term orientation in our research setting.     

The entanglement of time and cost deviations in public projects

There is growing concern regarding cost and time overruns in public projects. However, despite the extensive literature on the subject, there is relatively little research on the impact of time overruns on cost overruns. This study assesses whether larger time deviations can lead to larger cost deviations. Our hypothesis is that a project with a time overrun is more likely to also have a cost overrun. The authors used a sample of 208 projects in Portugal, with data collected from the Portuguese Court of Auditors. Using the data, a number of econometric models were developed: Ordinary Least Squares, Generalized Linear Model, Tobit, and Probit. The instrumented variables and structural equation modelling techniques were applied to address potential endogeneity in the data. The analysis was controlled for factors such as political, governance, economic, and project variables. The results suggest that larger time deviations are associated with larger cost deviations. The inference is that projects that take longer to complete also tend to suffer from cost overruns.