The Commodification of Race in Singapore: The Customer Service Implications of the Other-Race Effect on Tourism and Retailing

This paper examines the phenomenon known as the other-race effect, which is the ability to recognize the faces of those of one race, easier than the faces of those from another race. Typically, the race that is easier to recognize is the individual's own race, and most previous research has focused on this type of comparison. This study, though, analyzes the ability of Chinese Singaporeans to recognize the faces of people of color versus White faces in a customer service context, and compares those results with the ability of White subjects in the United States to recognize the same faces. This approach is particularly applicable to the Asia Pacific region. Tourism accounts for a significant part of the regional economies, and marketers are becoming more sensitive to the changing needs of the multicultural marketplace where inter-racial interactions between customers and service providers in retailing and tourism are on the rise. Results of the research indicate evidence of the other-race effect. Asians who were more exposed to people of color than to Whites, recognized Black faces better than White faces. The results are interpreted based on the theoretical premise that people are better at recognizing faces of races for which there is a higher level of interaction, exposure, and familiarity.     

Regulation FD and analysts’ vs. investors’ weightings of the cash components of earnings

This paper investigates whether investors’ bias in processing the information contained in the cash components of annual earnings has been reduced, and whether the difference in bias between financial analysts and investors has decreased subsequent to Regulation Fair Disclosure (hereafter, Reg FD). We compare analysts’ and investors’ weightings of the three cash flow components of earnings, defined by Dechow, Richardson, and Sloan (2008), from 1985 to 2008, using historical weightings as benchmarks. Our results show that, in the post Reg FD period, the magnitude of investors’ (analysts’) mis-weightings has decreased (increased), and the differences between analysts’ and investors’ mis-weightings have become smaller. Overall, these results suggest that financial analysts’ information advantages over investors declined after Reg FD took effect, and that investors consequently are less biased in assessing the persistence of the cash flow components of earnings following the implementation of Reg FD.     

Comparing international human resource management practices between Yaohan and Jusco in Hong Kong

The performance of Jusco and Yaohan in Hong Kong was examined and compared by exploring their international human resource management (IHRM) practices in terms of recruitment and selection, compensation, and training and development. Yaohan and Jusco employed different IHRM systems as a response to their contextual factors – history and background of the company, and competitive environment and business strategy, especially the use of retail technology. The results show that the IHRM systems employed by Yaohan and Jusco affect the performance of the company, and explain the factors contributing to Yaohan's bankruptcy and Jusco's increasing profitabiliry.     

Research Note: Resolving Contested Notions of Tourism Sustainability on Western Australia's 'Turquoise Coast': The Squatter Settlements

Squatter's shacks, or informal holiday homes, have been a feature of sections of Western Austalia's coastline for many years. However, population growth and improved accessibility have brought pressure on government to deal with the problems they present. This paper outlines the procedures being used to address the squatter situation, while also suggesting that many of the characteristics of the squatter communities might be used to advantage in the development of new holiday-based settlements.     

Agricultural trade liberalization under bilateralism: an international network perspective

Global negotiations in agricultural trade have been considered unsuccessful. Given this fact, the paper studies whether bilateral agreements, rather than global agreements, can lead to Agricultural Global Free Trade by means of decoupled and compensatory payments. For this purpose, the new advances of the international trade network literature have been adopted.     

Globalization,Economic Development and the Reliance on Guanxi as a Job Search Strategy for Chinese Students

The concept of networking for business has been documented extensively in the international business literature. In particular, relationship networking, or guanxi, has become a much-studied phenomenon since the wealth-creation success of Overseas Chinese and their Mainland China counterparts became noticeable in the early 1990s. Relatively less well known is the use of guanxi as a job search strategy. In the wake of domestic economic reforms and increasing international economic pressures, young graduates are having to rely less on job placements arranged by their universities, and more on their own initiative. This is a report of the extent to which guanxi is a significant job search strategy among final year business students at Shantou University in Guangdong Province, China. With its exceptionally strong links with Overseas Chinese, Shantou is well placed to give its young people an advantage in tapping into the job opportunities created by international trade and incoming investments.