Estimation of a simultaneous equations model with an ordinal endogenous variable: The extent of teacher bargaining and the state legal environment

This paper presents a simple two-step estimator for a simultaneous equations model that contains an ordinal endogenous variable. The estimation rules are extensions of the Heckman (1978) estimators, also considered by Amemiya (1978). Asymptotic covariance matrices of the estimators also are derived. The estimator is applied to an economic model in which the statewide extent of teacher bargaining and teacherbargaining legislation are determined jointly.     

A dynamic market conceptualization for entrepreneurial marketing: the co-creation of opportunities

The entrepreneurial marketing domain should consider opportunity co-creation as a foundational construct for advancing the discipline. This paper integrates emerging views in entrepreneurship with an evolving, service-dominant logic of marketing to develop a market conceptualization for exploring uncertainty in dynamic social and economic environments. With this market conceptualization, opportunities are continually co-created through the development and communication of value propositions, the derivation and determination of value, and the (re)formation of markets. Emerging research around the process of opportunity co-creation is used to create an initial definition and theoretical considerations.     

Reconceptualizing entrepreneurial exit: Divergent exit routes and their drivers

We develop a conceptual model of entrepreneurial exit which includes exit through liquidation and firm sale for both firms in financial distress and firms performing well. This represents four distinct exit routes. In developing the model, we complement the prevailing theoretical framework of exit as a utility-maximizing problem among entrepreneurs with prospect theory and its recent applications in liquidation of investment decisions. We empirically test the model using two Swedish databases which follow 1,735 new ventures and their founders over eight years. We find that entrepreneurs exit from both firms in financial distress and firms performing well. In addition, commonly examined human capital factors (entrepreneurial experience, age, education) and failure-avoidance strategies (outside job, reinvestment) differ substantially across the four exit routes, explaining some of the discrepancies in earlier studies.     

Complaint management and the role of the chief executive

The aim of this paper is to encourage a new stream of research into complaints and the role of the chief executive officer (CEO). The objectives of this paper were firstly to assess the intensity of dissatisfaction driving customers to complain directly to the CEO and secondly to ascertain if the reasons for complaining to the CEO were different to those of complainants using ‘normal’ channels. A leading financial services company in the UK provided access to its complaint letters and its CEO. Based on analysis of a sample of 100 letters sent to the CEO and 100 standard complaint letters, it was found that customers complaining directly to the CEO have a significantly greater intensity of dissatisfaction. However, unexpectedly, despite the greater positional power of the CEO, the reasons for complaining to the CEO were little different to the reasons for using the ‘normal’ channels. Interestingly most of the complainants to the CEO had multiple reasons for complaint suggesting that complaints to the CEO are motivated by multiple underlying service failures.     

Employee health insurance decisions in a flexible benefits environment

This study investigates the factors which influence employees' choices among different health insurance options under a flexible benefits plan. Employee-specific selection and demographic data provided by the former National Cash Register (NCR), were used to analyze the effects of employee and plan characteristics on choice of health care plan. Results suggest that employees' health plan choices are influenced by premium, deductible, and coinsurance amounts, and by employees' age, gender, salary, and marital status. The results are considered within an expected utility maximization model. Implications for the design of flex plans as well as future research and theory are discussed. © 1996 by John Wiley & Sons, Inc.     

Auto Insurance Ratings Impact on Price and Complaint Index

International Advances in Economic Research -     

Preparing undergraduate students for the Major Field Test in Business

Many business programs address the learning of undergraduate students with an exit exam. A reference librarian and the business school faculty created an online test preparation study guide (or LibGuide) which included no-cost resources that were readily available yet academically authoritative to aid students in studying for the Educational Testing Service Major Field Test in Business at an Association to Advance Collegiate Schools of Business–accredited college in northwest Georgia. The findings indicated that while some graduating business seniors did use the LibGuide materials, many were overwhelmed with the amount of material available and believed studying would not be beneficial to their performance on the exit exam. Discussion and areas for future research are presented.     

The price and volume response to earnings announcements in the corporate bond market

We examine abnormal returns and trading activity in bond markets around earnings announcements. Previous work provides mixed evidence on the relative impact of positive and negative surprises and the degree of response in investment-grade and speculative-grade bonds. We find that these announcements convey value-relevant information for both positive and negative earnings surprises in both investment and speculative-grade bonds. We also document significant heterogeneity in the response across industries, with muted responses in both abnormal returns and trading activity for bonds of firms in the financial and utilities industries.