Employee attitudes,customer satisfaction,and sales performance: assessing the linkages in US grocery stores

Using store‐level panel data for a major supermarket company, we investigate the linkages between employee attitudes, customer satisfaction, and sales performance, while controlling for observed and unobserved differences across stores. We find that employee attitudes positively affect customer satisfaction with service but do not affect customer satisfaction with quality or value. Additionally, we find that customer satisfaction with service positively affects sales performance. Our results suggest that employee attitudes affect sales performance through their impact on customer service. Copyright © 2008 John Wiley & Sons, Ltd.     

Does sovereign debt ratings news spill over to international stock markets?

The evidence here indicates that sovereign debt rating and credit outlook changes of one country have an asymmetric and economically significant effect on the stock market returns of other countries over 1989–2003. There is a negative reaction of 51 basis points (two-day return spread vis-á-vis the US) to a credit ratings downgrade of one notch in a common information spillover around the world. Upgrades, however, have no significant impact on return spreads of countries abroad. Closeness (e.g., geographic proximity) and emerging market status amplify the effect of a spillover. Downgrade spillover effects at the industry level are more pronounced in traded goods and small industries.     

Poverty and crime in 19th century Germany

We estimate the impact of poverty on crime in 19th century Bavaria, Germany. Rainfall is used as an instrumental variable for grain (rye) prices to address econometric identification problems in the existing literature. The rye price was a major determinant of living standards during this period. The rye price has a positive effect on property crime: a one standard deviation increased property crime by 8%. OLS estimates are twice as large as instrumental variable estimates, highlighting the value of our empirical approach. Higher rye prices lead to significantly less violent crime, though, and we argue that higher beer prices, caused by the higher rye prices, are a likely explanation.     

Research and development in pharmaceuticals: Mexico

The article analyses the activities of the pharmaceutical industry in Mexico. From information available, there appear to be close links between the imports of foreign technology, the restrictive uses of industrial property and the weakness of local R and D. The spending on local R and D by US-owned drug companies was negligible compared to their expenditure on technology imports and advertising. It is suggested that the prerequisite for a strong indigenous pharmaceutical industry is the development of local technological capability. The article concludes by putting forward policy-oriented proposals aimed at creating local R and D capability.     

The endogeneity of the natural rate of growth

The aim of this paper is to estimate the sensitivity of thenatural rate of growth to the actual rate of growth for 15 OECDcountries over the period 1961–95, on the hypothesis thatthe natural rate of growth is not exogenously given. To do this,we estimate the natural rate of growth and, then, how it changeswhen the actual growth rate is different from the natural rate.As a side test of the endogeneity hypothesis, we also test forthe direction of causality between national output and factorinputs for the same set of countries. Our results support theidea that the natural rate of growth is not independent of theactual rate of growth and bring to the fore the importance offocusing on demand as well as supply for an understanding oflong-run growthrate differences between countries.     

Divisionalization and Delegation in Oligopoly

We consider a model where oligopolistic firms create independent divisions or franchises, which subsequently delegate output decisions to managers. We show that the number of firms required to make divisionalization privately profitable is greater in our model than in previous pure divisionalization models. However, in contrast with pure delegation models, we show that the subgame perfect Nash equilibrium approaches perfect competition as divisionalization costs tends to zero, even with a small fixed number of firms.     

The Lee-Carter quantile mortality model

The Lee-Carter (LC) stochastic mortality model has been widely used for making future projections of mortality rates. In the framework of the LC model, the response function is non-linear in parameters. Here, we adapt this LC framework to compute conditional quantiles. The LC quantile model can be defined as quantile non-linear regression conditioned to age and the calendar year. Two strategies for estimating coefficients based on interior-point methods are described. We show that the LC quantile model provides additional information to that furnished by the traditional LC conditional mean. An application to Spanish mortality data is reported.     

The Institutionalization of Genocidal Leadership: Pol Pot and a Cambodian Dystopia

Misleadership is defined as leadership process involving a complex interplay of leader, follower, and situational elements, inscribing a vicious circle of intensifying dysfunctional action. It is tempting to see misleadership as the result of the madness of one leader. It is also misleading. Leadership research has been insufficiently attentive to misleadership and, in particular, to the misleadership factors intervening in genocidal processes. Discussed in the current article are the antecedents and the rule of the Khmer Rouge regime in Cambodia in the 1970s as an extreme case of misleadership. Lessons from the Polpotist dystopia are derived and reflections on possible contra‐strategies are presented. In particular, it is suggested that it is necessary to distinguish measures for social change that are admissible and positive, from negative utopian visions that are negative, inadmissible, and facilitative of evil leadership.