Welfare Effects of Timely Reporting

A principal-agent model is examined in which a manager acquires private cost information sequentially. All possible communication schemes are equivalent to one of two: (1) timely reporting, where the manager reports as soon as possible, and (2) delayed reporting, where the manager delays the report of the first of two signals. In the primary case identified, timely reporting is shown to be owner valuable. However, the manager is better off under delayed reporting. Finally, total expected surplus is shown greater under delayed reporting. The owner's benefit from timely reporting is less than the manager's loss.     

Formulating Hypotheses Graphically in Social Research

This article explores the proposition that the appropriate use of suitable forms of graphic communication can improve the formulation and presentation of hypotheses in quantitative social science research. The creative nature of scientific diagrams is discussed and the technological advances in computer graphic media are seen as part of a visual revolution which is markedly changing not only the way we see things but also the way we think and do things today. Brief historical views on the use of hypotheses and diagrammatic languages in science are given. The restricted use of graphic communication tools in social research academic documents is discussed and the importance of using well-designed data graphics in the production and transmission of scientific knowledge is highlighted. Hypotheses are conceptualised and their importance within social research is emphasised. A methodological approach for formulating hypotheses graphically is proposed based on the use of three types of language: notation, statement (ordinary language) and diagram. Some criteria are suggested for the selection of diagram type dependent on the related variables. Several examples are given covering the different models proposed.     

On voluntarism and the role of governments in CSR: towards a contingency approach

In the corporate social responsibility (CSR) literature, the principle of voluntarism is predominant and implies that responsible business activities are discretionary and reach beyond the rule of law. This principle fails to explain that governments have a great interest in CSR and exercise influence on firms’ CSR activities. Therefore, we argue in favour of a contingency approach on voluntarism in CSR. To this end, we analyse the academic literature to demonstrate how governments are part of the CSR debate. We selected 703 papers where the impact of governments is mentioned from five journals in our field (BEER, BEQ, BSE, BAS, JBE) in the period 1982–2011. We studied the titles and abstracts of these papers and provide an overview of: (i) the geographical orientation of the reviewed studies; (ii) the variety of government levels involved; and (iii) the various subjects where governments appear to be involved. In addition, an in‐depth reading of a subsample of 39 articles offers more details on the role of governments in the CSR literature. Hence, we offer a structured overview on the discussion of CSR and governments while stimulating a contingent understanding of the voluntarism concept in CSR.     

Editorial. Problems, challenges and opportunities: the small business as a setting for management accounting research

This special issue is devoted to management accounting in the small firm. It comprises five studies which address various aspects of this topic, which have been undertaken from different perspectives and which involve different research methodologies. The editorial below reviews the potential for and significance of research in this area and assess the contribution made by the five studies.     

The geography of tourism: An introduction

The geography of tourism is limited by a dearth of published research in geographic journals, the relatively few individuals who actively participate in the sub-discipline, and the lack of prestige the subject matter specialty has in geography. Despite these imperfections geographers make important contributions to the study of tourism because of their unique point-of-view. This characteristic perspective is seen in the context of a conceptual frame-of-reference which consists of a matrix based on two trichotomies. An analysis and interpretation of this framework and its application to the nine substantive articles included in the special issue constitute a majority of the article.     

Policy implications

Abstract: In the European Union, the framework of financial services legislation at EU level has been aimed primarily at forming a single market for banks, insurers and other financial services firms. Substantial progress has been made towards this objective. Also, the EU initiatives have stimulated a reappraisal of national regulatory systems. Most of this EU legislation (with the exception of the consumer credit directives) has not had consumer protection as one of its main aims, although it has been assumed that consumers will eventually benefit from a wide choice of financial services providers and from price competition. However, partly in response to consumer pressure, the European Commission is developing a set of initiatives more closely geared to protecting consumers’ interests. Within the context of the EU’s approach, there remain considerable variations in the approach to protecting consumers’ interests in different member states as a result of legal and cultural differences.     

Pricing, price dispersion, and information: The discount brokerage industry

The paper provides an empirical analysis of the pricing behavior of firms within the discount brokerage industry, with emphasis on testing the role of costly information in affecting prices. Several empirical tests are performed that indicate that prices in this industry respond in ways hypothesized by theoretical models of markets operating under conditions of imperfect information. The industry is characterized by a wide degree of price dispersion that does not appear to simply reflect quality differences among firms. In addition, the variance of prices across geographic markets is associated with variables that theoretically should affect the levels of consumer information in those markets.     

HEALTH CARE ACCOUNTS—A CONCEPTUAL FRAMEWORK AND AN ILLUSTRATIVE EXAMPLE*

Canadian statistics of the health care delivery system are generated under a variety of concepts, methodologies, definitions, and classifications by the numerous individual units, institutions, and organizations involved. This paper presents an overview and a framework for satellite accounts on health care delivery. Its objective is to enable the organization of economic and financial information on health care delivery activities from different sources into a set of consistent statistics detailing current expenditures, current revenues, purposes of spending, and source and application of funds in the health care delivery system. It is recognized that this economic framework is only a first stage in establishing a complete health information framework which could link economic with social and demographic data. A sample set of accounts for the province of Ontario in the fiscal year 1977-78 is presented to demonstrate the feasibility of establishing such satellite accounts.     

Predictors of customer service training in hospitality firms

Small hospitality firms have a reluctance to embrace business improvement activities in general and customer service training in particular. In a survey of 255 hospitality firms, this study investigated a range of predictors for owner–managers to adopt specific customer service training activities, in a series of regression equations. It was found that, in general, those firms that placed more importance on customer service training were willing to take up more training activity. In addition, it was found that predictors for specific customer service training activities, such as benchmarking best practice or mystery shopping, varied between types of activity and with a general intention to consider customer service training.     

Evaluating Statistical Models of Mortgage Lending Discrimination: A Bank-Specific Analysis

We present our efforts to develop bank-specific models to test for the presence of mortgage lending discrimination. We discuss the potential for selection and simultaneity biases and delineate the conditions under which a single-equation model is appropriate. The results from three national banks demonstrate that, by incorporating the specific underwriting guidelines of each bank, our alternative approach significantly improves the ability of the model to explain the outcomes of the mortgage lending decision process when compared to a single generic specification applied across all banks. Our results also demonstrate the difficulties encountered in attempting to incorporate the specifics of a bank's underwriting criteria and the remaining potential for omitted-variables problems.