Do as You Say,or I Will: Retail signal congruency in buy-online-pickup-in-store and negative word-of-mouth

Buy-online-pickup-instore (BOPIS) services have become an increasingly important part of a retailer's omnichannel strategy. When service failures (e.g., stock-out) occur, consumers may resort to negative word-ofmouth (NWOM) to share their evaluation of the retailer's BOPIS service. While a retailer's service recovery policies (e.g., cross-channel substitution) may help to fulfill its service intent, the extent to which these two signals can improve consumer satisfaction and diminish their NWOM intent remains unknown. Drawing from both service recovery literature and signaling theory, we conducted a series of five experiments and find that the intradimensional congruity of the signal set communicated by the retailer during its BOPIS service process depends on both its operational capability and the consumer's own predilection regarding the product category. These insights collectively indicate that while a retailer's operations need to support service policies to provide a congruous BOPIS service process, substitution policies offered to consumers during the transaction need to consider the extent to which a consumer's purchase decision is hedonic or utilitarian. In turn, this finding suggests that a retailer's category management needs to consider BOPIS substitution in terms of both product assortment and inventory policies.     

The assembly industries in Haiti: Causes and effects, 1967–1973

Conclusion We have seen that beginning with 1967 the assembly industries in Haiti have expanded extremely rapidly because of the availability of low cost and trainable labor, of the favorable treatment accorded to American components assembled abroad under Item 807 of the Tariff Schedules of the United States, and to a lesser degree because of extremely generous tax incentives offered by the Haitian government to firms engaged in the sector. The Haitian share of total imports under this item into the United States increased from less than 0.1% in 1967 to 0.75% in 1973. It seems likely that in the medium term, the expansion of this sector will continue and that Haiti, with its labor surplus and the absence of pressures emanating from unions, will remain an attractive site for off-shore assemblies by American firms.     

Forecasting US Air Travelers to Europe,Caribbean and Asia

Travel and tourism are among the most important economic contributors to most, if not all, countries. According to the World Tourism Organization (WTO), the number of international arrivals showed remarkable growth, from 25 million international arrivals in 1950 to 699 million in 2000. This indicates an average annual growth rate of 7%. In the same period, tourism receipts recorded an average annual growth rate of 11%. In 2002, international tourism generated worldwide receipts of US$474 billion, corresponding to US$1.3 billion a day or US$675 per tourist arrival. In view of the important role that international tourism plays in the global economy, this research applied four time-series forecasting techniques to project the trend of US air travelers, a major source market, to Europe, Caribbean and Asia, the three leading outbound markets (second to Canada and Mexico) from the US in the period 2003–2005. Experimental outcomes reveal declining trends. This paper discusses the underlying factors for such trends. Lastly, this paper ends with a detailed discussion on policy implications.     

Corporate social responsibility and employee outcomes: The role of country context

This study examined the association between employee perceptions of two foci of corporate social responsibility (CSR) and work attitudes in different countries. Using data collected as part of a multinational research project with a core team in the United States, we found that perceptions of externally focused CSR enactment were positively associated with employee engagement and affective commitment. Perceptions of internally focused CSR enactment were positively associated with affective commitment but not with employee engagement. Analyses across countries revealed more cultural than economic differences. For example, perceptions of internally focused CSR enactment were consistently associated with affective commitment across cultural contexts, indicating that they might serve as a general foundation for building commitment. Perceptions of externally focused CSR were more strongly associated with affective commitment in Anglo than in Confucian and Latin American countries, suggesting a need for country-specific tailoring. Based on these results, we provided recommendations for planning and implementation of CSR.     

The Role of Social Mechanisms in Demand and Supply Integration: An Individual Network Perspective

In many industries, including retail, increased complexity of marketing strategies needs to be met with increased efficiency in product delivery, requiring integration across demand and supply facing functions of the firm. For frontline logistics employees (FLEs) of manufacturing firms who are delivering and marketing products in retail stores daily, the ability to understand both the marketing and supply implications of their actions is essential. Despite the importance of cross‐functional integration at the retail frontline, little logistics research has explored how logistics frontline employees interact with managers and each other to integrate knowledge and information. The purpose of this research is to examine the antecedents to cross‐functional integration across demand and supply functions in multiple social networks of the FLE. Mixed methods, including social network analysis, structural equation modeling, and analysis of variance, are applied to test social capital theory hypotheses regarding the impact of relational embeddedness and social mechanisms, socialization and shared interpretation, on individual demand and supply integration across friendship, key enabler, and ideation networks of the frontline employee.     

Short reports

In this study, we assessed the epidemiological patterns of suicide terrorism in the civilian population of Pakistan. Information about suicide terrorism-related events, deaths and injuries was extracted from the South-Asian Terrorism Portal (SATP) for the period from 2002 to October 2009. Of 198 events, civilians were involved in 194 events. Civilians accounted for 74.1% (N = 2017) of those who died and 93.8% (N = 6129) of those who were injured. In nine districts, mortality rates were more than one death per 100,000 inhabitants per year. The yearly trend showed a shift of attack targets from foreigners and sectarian targets in 2002–2005 to security forces or general public in 2006–2009. Attacks on public installations (mosques) or political gatherings resulted in a significantly greater (P ≤ 0.02) number of deaths (22 vs. 8) and injuries (59 vs. 24) per event compared with security installations. These results show that prevention might focus on political negotiation with armed groups and that appropriate measures should be taken to protect mosques and political gatherings.     

INCOMPLETE MARKETS IN INFINITE HORIZON: DEBT CONSTRAINTS VERSUS NODE PRICES1

The general equilibrium model with incomplete markets is here extended to infinite horizon economies populated by a finite number of infinitely lived agents. the crucial issue that divides the infinite horizon setting from the finite horizon setting is in the nature of borrowing constraints, which added to spot constraints, define a plausible budget set for individual agents. the paper relates seven alternative definitions of equilibrium and states corresponding equilibrium existence theorems when assets are one-period and purely financial.     

On the existence of equilibria in economies with an infinite dimensional commodity space

We prove an infinite dimensional extension of the Gale–Nikaido–Debreu lemma which includes all necessary limiting processes and allows a proof of the existence of equilibria under standard assumptions in an economy with infinitely many commodities which exactly parallels the proof of Debreu (1959) for the finite dimensional case.