Customer service as a marketing strategy

Customer service in distribution is increasingly becoming a requirement for an integral part of marketing strategies for physical distribution. Customer services, many of which herefore were considered ancillary in allowing shippers and other transportation users to differentiate product/service offerings, are now necessary in order to compete successfully in the marketplace. This trend should gain considerable momentum as prices become higher and use of discretionary prices decreases. Therefore, it is imperative for marketing and distribution managers to accurately appraise and reevaluate the role of customer services.     

The ‘new’ donor: creation or evolution?

The unusual mass of financial capital produced in the late 20th century, complemented by the creative thinking of innovative philanthropists, engendered new ideas for philanthropy. An entrepreneurial focus, greater emphasis on partnerships among business, government and nonprofit sectors, and new wealth as well as new social innovation dramatically affected the philanthropic scene — and therefore nonprofit organisations and fundraising. A publication extolling venture philanthropy stated, ‘Philanthropy may be on the cusp of the greatest revolution in the nonprofit sector since Congress granted tax‐exempt status in 1954’.[Morino Institute (2001) ‘2001 Venture Philanthropy: The Changing Landscape’, prepared for the Morino Institute and Venture Philanthropy Partners, Inc., by Community Wealth Ventures, Inc.] This paper defines the terminology that identifies the new donor, describes new roles and practices in philanthropy, and looks at how the new donor fits into a comprehensive fundraising programme. New approaches to philanthropy versus traditional philanthropy are considered, including whether or not these approaches are actually new or represent an evolution in giving. Futureprojectionsarediscussedaswellascaveats regarding the maintenance of balance between what is tried and true and what is a trend. Copyright © 2002 Henry Stewart Publications     

Resources prospectively: How actors mobilize resources in business settings

Actors work with resources in putting their business plans into practice, some of which are close-at-hand and some at arm's length to that business. Furthermore, actors can transform and translate resources in more or less complex ways in bringing them into the realm of a business activity, for instance through a single transactional market exchange or a series of social exchanges, the economic dimensions of which are very much in the background. The IMP group's framings of resources in the Actors, Resources and Activities (ARA) approach and in the Resource Interaction approach form this paper's conceptual focus. The paper examines three cases of actors mobilizing resources and emphasizes: (1) The prospective or future-oriented quality of resources, in connection with actors' business plans and activities; (2) The distinct rules, customs and practices in settings that individuals recognize to be more or less economic and more or less social; and (3) The roles and identities of individuals alongside their business units.     

Deutschlands Exportüberschuss auf dem Weg zu neuen Höchstständen — eine Projektion bis 2017

The economic and fi nancial crisis in 2009 triggered a stronger collapse in German exports compared to imports, with the high external surplus falling considerably. By now, global trade has recovered. The authors have calculated trends in German foreign trade, using a gravitation model. Based on IMF forecasts of global economic performance, the projections show that Germany’s export surplus looks set to reach new highs in the medium term.     

Modeling defaults of companies in multi-stage supply chain networks

The interest in supply chain networks and their analysis as complex systems is rapidly growing. The physical approach to the topic draws on the concept of heterogenous interacting agents. The interaction among agents is considered as a repeated process of orders and production. The dynamics of production in the supply chain network which we observe is nonlinear due to the random failures in processes of orders and production. We introduce an agent-based model of a supply chain network which represents in more detail the real economic environment in which firms operate. We focus on the influence of local processes on the global economic behavior of the system and study how the proposed modifications change the general properties of the model. We observe collective bankruptcies of firms, which lead to self-emerging network structures. Our results give insight into the dynamics of default processes in supply chain networks, which have important implications both for risk managers and policy makers. Based on the simulations we show that agent-based modeling is a powerful tool for optimization of supply chain networks.