The quality of service desired by public transport users

This article describes the methodology used to study the quality of service desired by users of a public transport system. The desired quality is different from the perceived quality because it does not represent the daily experiences of the users, but rather what they desire, hope for or expect from their public transport system. This is why it is important to study the desired quality, knowledge of which gives local authorities the background information for personalised marketing policies based on the user’s requirements rather than their daily perceptions. The methodology goes through several stages, such as the use of focus groups to choose the most important variables for the users, the design and use of unlabelled stated preferences surveys and the calibration of discrete choice models. All of these help determine the weight of the most relevant variables. The analysis is carried out with different categories of users and potential users (those people not currently using public transport).Waiting time, cleanliness and comfort are shown to be the public transport variables that users most valued, but the degree to which they are valued varies according to the category of user. Variables such as driver kindness, bus occupancy and journey time are generally given less weight. The first two vary little by user category, but some variability appears for journey time.For potential users the more important variables when defining expected quality from public transport are waiting time, journey time and above all, level of occupancy. They consider the other variables to be of little importance when defining an efficient public transport service.In order to improve service quality and attract more passengers to public transport in general, the application of this methodology provides the authorities and operating companies with useful information to plan personalised marketing policies specifically directed at different categories of users and potential users of public transport.     

Heterogeneous nonmarket benefits of managing white pine bluster rust in high-elevation pine forests

This article describes a nonmarket valuation study about benefits of managing the invasive disease white pine blister rust in high-elevation forests in the Western United States. Results demonstrate that, on average, households in the Western United States are willing to pay $154 to improve the resiliency of these forests. Factor analysis shows that long-run protection of the forests dominates recreation in motivating support. Cluster analysis suggests three groups of survey respondents: those indifferent to the program and not willing to pay, those wanting to protect the future of the high-elevation forests, and those wanting to protect both the forests and related recreational opportunities.     

Cross-Cultural Examination of Relationship Quality

ABSTRACT

This study of relationship quality contributes to the field of global industrial services marketing by examining relational and economic determinants and an outcome of relationship quality in a cross-cultural setting. The sample includes 202 buyers of industrial services from 42 countries. A conceptual model is proposed and tested using structural equation modeling. The study concludes that a buyer's expectation of continuity with a service provider is influenced more by relationship quality than by perceived economic value. Relationship quality, in turn, is impacted by perceived economic value, relationship bonds, and relationship investments. Results partially confirm the interpersonal predispositions of collectivist cultures. For example, buyers from collectivist cultures place significantly more emphasis on relationship investments than do buyers from individualist cultures. These findings have important implications for marketing theory and practice.     

Rules of Origin and the EU‐Med Partnership: The Case of Textiles

This paper analyses the impact of rules of origin on patterns of trade in the context of the pan‐European system of diagonal cumulation. The paper first highlights the importance of rules of origin in all preferential trading arrangements while arguing that those rules can easily lead to trade suppression and/or trade diversion. We then focus on the introduction of the pan‐European system in 1997 and show evidence to suggest that the introduction of the system materially impacted on trade between the EU, and its CEFTA, EFTA and Baltic states partner countries. The main body of the paper then empirically explores the impact of the lack of cumulation in the textile industry on the countries of the Southern Mediterranean. The results suggest that rules of origin may indeed substantially constrain trade between non‐cumulating countries, possibly by as much as 70–80 per cent in aggregate. While preferential trading agreements thus serve to increase intra‐PTA trade through the liberalisation of trade barriers, they may also be doing so by effectively raising external barriers to trade through the use of constraining rules of origin. To the extent that they do so increases the likelihood of trade diversion and trade suppresion.     

Managing AIDS in Africa: HRM challenges in Tanzania

The impact of the AIDS epidemic in developing countries, and in Africa in particular, is now a matter of great concern to policy makers, managers, and academics on a global scale. The magnitude of the potentially disastrous effects of the disease has severe implications for management in organizations, and, in particular, for HRM. The AIDS epidemic is imposing, and will continue to impose, in the foreseeable future, a significant burden on the way people are managed. Little has been written on HRM in Africa, and the present literature on AIDS and HRM in Western societies is inappropriate and insufficient in relation to African organizations. Fifteen organizations in Tanzania took part in this study, which is probably the first of its kind, to produce a picture of current developments and approaches in managing people under the threat of AIDS.     

Product Development as Core Competence: How Formal Product Development Practices Differ for Radical,More Innovative,and Incremental Product Innovations

Although universally recognized as an important consideration in building product development (PD) competency, the effect of a firm's ability to vary its PD practices to develop winning products has been given scant attention in large‐scale, multiorganizational, quantitative studies. This research explores differences in formal new PD practices among three project types—incremental, more innovative, and radical. Using a sample of 380 business units, this research investigates how development practices differ across these three classes of innovation with respect to the formal PD process, project organization, PD strategy, organizational culture, and senior management commitment. Our results diverge from several commonly held beliefs about formal PD processes and the management of radical versus incremental innovations. Our results indicate that radical projects are managed less flexibly than incremental projects. Instead of being an offshoot of less strategic planning, radical projects are just as strategically aligned as incremental projects. Instead of being informally introduced entrepreneurial adventures, radical projects are often the result of more formal ideation methods. While these results may be counterintuitive to suppositional models of how to radical innovation happens, it is the central theme of this research to show how radical innovation actually happens. Our findings also provide a foundation for reexamining the role of control in the management of innovation. As the level of innovativeness increased, so too did the amount of controls imposed—e.g., less flexibility in the development process, more professional, full‐time project leadership, centralized executive oversight for new products, and formal financial assessments of expected NP performance.     

From Distributed Supervisory Control to Enterprise Integration: Coordination Support for Operational Environments

Enterprise integration research focuses on the development and integration of models with the goal of analysis and improvement of an enterprise. Cognitive engineering research focuses on the problem solving requirements of humans in complex systems with the goal of designing more effective systems. This paper presents a particular approach to cognitive engineering - model-based intelligent support - and draws implications to the design and development of enterprise models and tools. Specifically, we discuss the realm of distributed supervisory control, propose a knowledge architecture and theory of human - machine interaction to support cooperative problem solving, and link this to current enterprise integration research. Examples are drawn from the spacecraft operations domain.     

Can environmental governance lower toxic emissions? A panel study of U.S. high‐polluting industries

Firms have increasingly adopted environmental governance mechanisms in the form of environmental compensation and environmental board committees. The current study examines the argument that such environmental governance mechanisms contribute to lower toxic emissions in high‐polluting industries. The sample comprises firms that were part of the S&P 500 from the years 2006 to 2011 and were mandated to report toxic emissions to the U.S. Environmental Protection Agency under the Toxic Release Inventory program. A panel regression model with propensity score matching was employed to minimize endogeneity bias. The results indicate that environmental compensation is a compelling incentive to motivate managers to invest in long‐term and highly uncertain environmental projects. Likewise, the presence of an environmental board committee appears to be significant, suggesting that directors contribute to a firm's strategy with their expertise and political influence. This research also found evidence supporting the cumulative adoption of both environmental governance mechanisms in enhancing environmental performance and the firm's legitimacy.