Users' satisfaction evolution of a metropolitan transit system in a context of economic downturn

As the worldwide financial crisis is directly connected to the transport sector, public transport systems become a central player to support economic recovery. Transit services are facing a number of challenges as a consequence of this severe crisis. However, each attribute characterizing transit services has evolved in a different manner, thereby raising some chances and opportunities at some specific areas. This study investigates the evolution of service quality on a metropolitan transit system under economic crisis conditions. We used data from three customer satisfaction surveys (2008, 2011, and 2014) conducted at the bus transit service of the metropolitan area of Granada (Spain). Principal component analysis (PCA) and structural equation modeling (SEM) approaches were applied. PCA results show that the attributes describing the service were grouped into two levels of dimensions according to their impact on users' overall satisfaction (Transport Service Factors and Comfort and Convenience Factors). Subsequently, following a competing model strategy, the existing relationships between users' satisfaction and perception of service quality dimensions were ascertained. Finally, three SEMs were calibrated, one for each year under study, and were subjected to a multigroup analysis to test for equivalence among the three models. The outcomes show that fare of the ticket has lost importance as the financial crisis has become more noticeable and that Transport Service Factors had lower influence and users' satisfaction in 2011, when downturn was more intense.     

The opportunity to improve psychological competences of project managers in international businesses

Many projects are currently conducted in international businesses in which cultural issues play an important role. In‐depth analysis of the risks associated with the unknown of this type of issues offers companies a better understanding of how to focus their marketing tools to be more effective, and provides project managers with strategies to improve customer relationships. Hofstede's Cultural Dimensions and Meyer's Culture Map have demonstrated that every society possesses distinguishing features. These cultural theories serve as foundation for including the category of culture in a proposed Cultural Risk Breakdown Structure. Through a literature review, risks associated with cultural differences are identified in projects executed in Africa, China, and the Middle East. By linking these risks to cultural dimensions, it is possible to identify the psychological competences framework in international businesses. Therefore, the aim of this paper is to create not only a comprehensive record of these risks but also a list of the new skills and competences that project managers must possess to improve client satisfaction and make decisions in a cross‐cultural environment. By considering the association between psychological aspects and cultural issues, this analysis will be of considerable benefit for improving relationships in international contexts.     

Experiencing primitive accumulation as alienation: Mangrove forest privatization,enclosures and the everyday adaptation of bodies to capital in rural Senegal

This paper examines primitive accumulation by studying changes in fishermen and mollusc collectors' labour before and after the privatization of 1,800 hectares of mangrove forest in rural Senegal through the creation of a tourism‐oriented protected area. Locating this privatization within a broader context of capital's enclosures, the paper shows a process of depeasantization, labour intensification (via the multiplication of petty commodity production activities and proletarianization) and changing socioecological relations. This is a process where enclosures continuously alienate workers by separating them not necessarily from the land, but, more generally, from the conditions of their labour even when these are already commodified. As workers cope with alienation, they encounter it anew, contributing to capital's survival through their search for money and other commodities (i.e., means of production and subsistence). Workers' everyday adaptations to capital, and hence alienation, need to become central in future research on primitive accumulation and agrarian change.     

More than energy transformations: a historical transition from organic to industrialized farm systems in a Mediterranean village (Les Oluges,Catalonia, 1860–1959–1999)

The analysis of energy efficiency of agroecosystems from a sociometabolic perspective is a useful way to assess the sustainability of farm systems. In this paper we examine the transition of a Mediterranean agroecosystem from an organic farm system in the mid nineteenth century to an industrialized one at the end of the twentieth century by means of the technologies and ideology of the Green Revolution. Given that many of the world’s agricultural systems have experienced, or are currently experiencing this transformation, our results are relevant for building more sustainable agricultural systems in future. Our results highlight the relevance of livestock density, and the flows of biomass reused and unharvested biomass as key elements affecting the sustainability of the agroecosystem not only from a socioeconomic perspective, but also from an agroecological point of view. Additionally, from a biocultural perspective our investigation sustains the relevance of the study of traditional farm systems for the development of a sustainable agriculture.     

Customer preferences versus managerial decision-making in open innovation communities: the case of Starbucks

Customers can participate in open innovation communities posting innovation ideas, which in turn can receive comments and votes from the rest of the community, highlighting user preferences. However, the final decision about implementing innovations corresponds to the company. This paper is focused on the customers' activity in open innovation communities. The aim is to identify the main topics of customers' interests in order to compare these topics with managerial decision-making. The results obtained reveal first that both votes and comments can be used to predict user preferences; and second, that customers tend to promote those innovations by reporting more comfort and benefits. In contrast, managerial decisions are more focused on the distinctive features associated with the brand image.     

Credible redistributive policies and migration across U.S. states

We ask whether worker mobility has undermined the ability of U.S. states to redistribute income. We build a tractable model where both migration decisions and redistribution policies are jointly determined. Our model features a large number of heterogeneous regions and skilled and unskilled workers with idiosyncratic migration costs. The calibrated model is able to account for the main features of interstate migration, as well as some qualitative features of the cross-sectional distribution of redistributive policies. We conduct a counterfactual experiment in order to isolate the effect of worker mobility on state-level redistributive policies. We find that migration has induced substantial convergence in tax rates across U.S. states, but no race to the bottom. Interestingly, the degree of convergence has been much lower for transfers due to an offsetting tax-base effect.     

Differences in digitalization levels: a multivariate analysis studying the global digital divide

This papers aims to identify and explain the differences in information and communications technologies (ICT) adoption for a sample of 142 developed and developing countries. In addition, we examine the relationships between specific combinations of technologies and the factors explaining them. Although income is a key factor for all country groups, its role is more significant for middle-digitalization countries. Using several multivariate techniques, we detect different patterns of digitalization. The patterns are explained to differing degrees by the type of country, by differences in economic development, and by socio-demographic and institutional variables. Factors such as quality of regulation and infrastructure explain ICT adoption in high-income countries. The ICT combination associated with specific income groups as well as the explanatory variables detected for each of them might be useful to implement the most appropriate policy actions to reduce the digital divide.     

Identification of intangible assets in knowledge‐based organizations using concept mapping techniques

This paper proposes a procedure for identifying the intangible assets that generate value to knowledge‐intensive organizations using concept mapping techniques. Concept mapping is a form of structured conceptualization that incorporates and processes the opinion of a set of experts. A double statistical treatment consisting of a multidimensional scaling analysis and a cluster analysis is applied to a set of data provided by experts to obtain the results, which are presented in the form of maps. As a case study, the social and legal departments in a Spanish university were analyzed. As a result, 60 items referring to different intangible assets of these departments were identified and grouped into 10 clusters, and they were in turn grouped in regions corresponding to the three basic components of intellectual capital: human capital, structural capital and relational capital. The evaluation of the relative importance of each of them leads to the preeminent position of the structural capital.