Relationship Quality of an Establishment and Perceived Value of a Purchase

Relationship quality is an emerging concept that attempts to measure the lifetime value of a customer. A review of the literature reveals that the indicators that determine the construct are satisfaction with the relationship, the customer's trust and the customer's level of commitment. The paper also considers how the perceived value of a purchase influences the quality of the relationship with an establishment, i.e. how a single transaction influences the valuation of a whole relationship. Gummeson [1987] considers that the quality of the relationship is the value accumulated during/throughout the relationship. This posits the existence of a causal link between perceived value and relationship quality. On the basis of an Expectancy–Value Model [Fishbein and Ajzen, 1975], and the model of Berkowitz [1993], we consider the relationships among the variables of the model. The results show that affect plays a fundamental role in long term valuation, while cognition is more influential in the short term. Another important conclusion is that the affective valuations made during the first moments have decisive consequences in the long term.     

Involving mind, body, and friends: Management that engenders creativity

Based on the careful observation and interviews of employees at three companies, and supplemented by cases from the popular business press, a discovery approach is used to derive four management principles that engender creativity and innovation in organizations: (1) manage organizations so that their knowledge base is more diverse than what would occur naturally; (2) encourage employees to embrace a collaborative and non-complacent attitude towards work and the organization; (3) make it possible for organization members to engage in the quick testing of ideas and solutions as they emerge; (4) reward employee and supervisor behaviors that support these principles and punish resistance to their implementation. The principles work in companies even if creativity and innovation are not stated organizational objectives, and do not require large investments or disruptions to work processes to yield valuable results.     

The global hip-hop Diaspora: Understanding the culture

From New York to Paris, Tokyo and Sydney, hip-hop culture is a Diaspora transcending ethnic, linguistic, and geographic boundaries. As Osumare [Osumare H. Beat streets in the global hood: connective marginalities of the hip-hop globe. Journal of American and Comparative Cultures 2001;2(Spring/Summer):171-181.] indicates, “Global hip-hop youth culture has become a phenomenon in the truest sense of the word and has affected nearly every country on the map (171).” We extend our knowledge of the worldwide diffusion of hip-hop culture (Stanley TL. Cool consumption goods fit for hip-hop. Advert Age 2004;75:12 [July 12]) and employ qualitative research methods to address our research questions. Our findings identify commonalities among members of the hip-hop Diaspora and suggest that the core essence of hip-hop is shared by marginalized groups. Our data also illustrate that hip-hop is malleable and is adapted to speak to members of multiple national cultures, and localized socioeconomic and political conditions: hip-hop youth culture is glocalized.     

A theories of practice perspective in understanding barriers to sustainable commuting: The case of United Arab Emirates

A critical step to mitigate climate change is to reduce automobile pollution emissions. The transportation sector produces 23% of world energy‐related CO2 emissions with three quarters of the emissions coming from road transport, specifically passenger cars and light‐duty trucks. The daily commute constitutes a significant portion of the traffic demand in cities, as people's use of private cars remains an integral part of daily life. Using theories of practice, this paper investigates the range of elements (meanings, competencies, and materials) that collectively shapes the practice of daily commuting. Adopting a qualitative approach, the research comprises 21 interviews with United Arab Emirates residents. Our findings reveal two major insights: (a) “meanings” play a more dominant role in shaping the practice of daily commuting; thus, competencies and materials are integrated in a way that addresses these meanings, and (b) practices are simultaneously interconnected with other practices and often compete for the finite resources of consumers. The paper provides insights to the barriers to sustainable commuting practices and outlines significant opportunities for intervention.     

Looking backward to look forward: water use and economic growth from a long-term perspective

Recent research has examined the relationship between natural resources and economic growth. Considered vitally important, not only for humanity’s well-being but also for the integrity of the ecosystem, the relationship between water use and economic growth has nevertheless traditionally attracted little attention by analysts. This article studies water use trends from 1900 to 2000 throughout the world and their relationship to the main determinants of economic growth. To do this, we first analyse water use trajectories. Second, to proceed with the determinants of water use, we reformulate the Ehrlich and Holdren’s impact, population, affluence, technology (IPAT) equation (1971), decomposing water use trends into changes in economic demands and in water use intensity on the basis of a decomposition analysis. Finally, a simple scenario analysis is conducted, to project future water use trends under different economic, demographic and technological assumptions.

?The empirical evidence shows that economic and population growth have been crucial in explaining the increase in water use over the past 100 years, with significant regional differences. Nevertheless, the decline in water use intensity has been responsible for a significant reduction in the growth of total water use.     

An analysis of innovation in textile companies: An efficiency approach

The elimination of trade contingency measures in 2005 triggered a process of renewal in the textile sector, requiring major investments. The divide between efficiency and innovation has become an issue of major importance for decision-making in the Spanish textile sector. This study provides quantitative data on the efficiency levels of innovative Spanish textile companies. The aim is to identify their distinguishing features and establish a possible pattern to follow. In addition, truncated regression is used to estimate the determinants of efficiency, in order to check the significance of innovation processes for firms.     

Quality as an autonomous body of knowledge. An in-depth survey on Italian higher education

The need of people skilled on quality topics is strongly increased in Italy, in the last 10 years, and new professional figures that are specialized in quality have been recently recognized by the Italian official classification of occupations. However, there seems to be a lack of empirical studies that analyse education about quality supplied by Italian universities and business schools. This paper shows the results of an exploratory survey on the education in quality offered by Italian universities. The research was conducted on a reasoned sample of Italian universities, selected on the basis of the number of students enrolled and the number of supplied degree courses, in the academic year 2005/2006. Thanks to the findings of the survey it is possible to know what (what subjects related to quality concepts and tools are taught), where (within which degree programs they are taught), and when (at which degree level they are taught) Italian higher education is devoted to quality.     

Reevaluating waste as a resource under a circular economy approach from a system perspective: Findings from a case study

The circular economy (CE), definable as a system focused on the reorganization of material, information, and energy flows to achieve greater resource efficiency through the reuse, remanufacturing, and recycling of materials, is a concept widely discussed by practitioners and scientists of many disciplines. Waste recycling is integral to the CE, but there are still few articles focused on waste, and only few studies shed light on CE implementation at the company level. This paper focuses on a particular type of waste, that is, absorbent hygiene products (AHPs), which represents a nonnegligible fraction of municipal solid waste, considered an increasingly serious global challenge. We conducted our analysis on FaterSMART, an Italian firm that developed a unique worldwide technology able to totally convert AHP raw material wastes into recyclable materials, under a CE approach. The case study findings are based upon semi-structured interviews, direct observations, and analysis of FaterSMART's archival documents and are analyzed according to a framework developed for the research and focused on the place of waste from a linear economy, in which waste is considered a burden to CE, in which waste is considered a resource. The latter case is what we found that happens at FaterSMART. FaterSMART's findings could contribute to open up new management scenarios and stimulate further research into how this and similar types of technology will help societies to change from the “use-it-once-and-throw-it away” mentality of linear business models to the sustainable CE model that fully conceptualize waste as a resource for the system.     

Exploring the determinants of digital entrepreneurship using fuzzy cognitive maps

In an increasingly digital world, almost anything can now be done through a computer or smartphone. Digital entrepreneurship is capitalizing on this trend, which brings numerous advantages to firms and society at large. However, the determinants of digital entrepreneurship’s success are still unclear, as well as how they relate to each other. This study sought to develop a fuzzy cognitive map (FCM) to identify and analyze the determinants of digital entrepreneurship. Two group sessions were held with a panel of decision makers who deal with the digital entrepreneurship phenomenon every day. Based on their shared experience and knowledge, an FCM was developed and validated for this research context. Static and dynamic analyses facilitated a deeper understanding of the cause-and-effect relationships between the determinants of digital entrepreneurship, resulting in a well-informed framework that was validated by the panel members. This methodological procedure enabled an objective analysis of the dynamics behind digital entrepreneurship. The advantages and limitations of our constructivist framework are also discussed.

     

The Consumption/Wealth and Book/Market Ratios in a Dynamic Asset Pricing Contex

This paper addresses new insights into the predictability of financial returns. In particular, we analyze two aspects of the controversial forecasting literature. On the one hand, we demonstrate a positive and contemporaneous link between aggregate book/market and consumption/wealth ratios. On the other hand, we show that real estate and human capital, as the present value of all future salaries, are key components of the consumption/wealth ratio in Spain. Specifically, we find that the cointegrating residuals of consumption, asset holdings, real estate holdings, and our measure of human capital provide a better forecast of future returns than does the standard proxy of the consumption/wealth ratio. This result is important because it clarifies the importance of country-specific components of wealth for cases in which the consumption/wealth ratio is employed as an instrument in conditional asset pricing models.Belén Nieto: Financial support from the Ministerio de Ciencia y Tecnología grant SEJ2005-09372 is gratefully acknowledged.Rosa Rodríguez: Financial support from the Ministerio de Ciencia y Tecnología grant SEC2003-06457 is gratefully acknowledged.