Promises and problems: using GIS to analyse shopping travel

Geographical Information Systems enable spatial analysis of a scale and nature that has never been possible before. However, their practical utilisation in transport research remains limited. This paper describes the specific experience of using the TransCAD GIS to assess different ways of organising food shopping. It concentrates on the role played by the GIS. In doing so, it aims to highlight many general problems that limit the scope of GIS use, as well as the benefits of such systems, and the broader issues which affect research based on GIS. It concludes with recommendations for greater compatibility, standardisation and reliability for both GIS and GIS data, to encourage their use in the future.     

Typology of Online Brand Communities: An Examination of South Korean Automobile Online Brand Communities

The study explores how brand communities are structured and operate in the context of Korean Automobile Online Brand Communities (KAOBCs). The content analysis method was used to examine the characteristics of KAOBCs and identify the typology of the communities. The most popular search engine of South Korea, naver.com, was used to select sample KAOBCs. Our research finds that the socially-oriented community type is the most popular of the KAOBCs, followed by communication, information and business oriented communities in order. The number of community members, number of community staff, and duration of the community are the main determinants of KAOBCs.     

The Beautiful,the Cheerful,and the Helpful: The Effects of Service Employee Attributes on Customer Satisfaction

In contrast to prior studies examining only piecemeal aspects of employee attributes (i.e., physical attractiveness, displayed emotion, or helpfulness), the present research adopts an encompassing approach and considers these attributes simultaneously. These three attributes were selected as they represent the physical, emotional, and motivational aspects of the employee, respectively. This holistic approach provides an understanding of how these three dimensions of employee attributes exert differential effects and interact with one another on customer satisfaction. In order to validate the proposed framework and hypotheses, the authors conducted an experiment as well as a survey in an actual retail setting. Results show that even though all three employee attributes lead to customer satisfaction, employee helpfulness has the strongest impact. In addition, employees’ displayed emotion interacts with their physical attractiveness and helpfulness, respectively, to influence customer satisfaction. These findings not only contribute to the literature, but also have managerial implications for high‐contact services.     

On the way to Ithaka[1]: Commemorating the 50th Anniversary of the Publication of Karl E. Weick’s The Social Psychology of Organizing

Karl E. Weick’s The Social Psychology of Organizing has been one of the most influential books in organization studies, providing the theoretical underpinnings of several research programs. Importantly, the book is widely credited with initiating the process turn in the field, leading to the ‘gerundizing’ of management and organization studies: the persistent effort to understand organizational phenomena as ongoing accomplishments. The emphasis of the book on organizing (rather than on organizations) and its links with sensemaking have made it the most influential treatise on organizational epistemology. In this introduction, we review Weick’s magnum opus, underline and assess its key themes, and suggest ways in which several of them may be taken forward.     

General Insurance Deductible Ratemaking

Insurance claims have deductibles, which must be considered when pricing for insurance premium. The deductible may cause censoring and truncation to the insurance claims. However, modeling the unobserved response variable using maximum likelihood in this setting may be a challenge in practice. For this reason, a practitioner may perform a regression using the observed response, in order to calculate the deductible rates using the regression coefficients. A natural question is how well this approach performs, and how it compares to the theoretically correct approach to rating the deductibles. Also, a practitioner would be interested in a systematic review of the approaches to modeling the deductible rates. In this article, an overview of deductible ratemaking is provided, and the pros and cons of two deductible ratemaking approaches are compared: the regression approach and the maximum likelihood approach. The regression approach turns out to have an advantage in predicting aggregate claims, whereas the maximum likelihood approach has an advantage when calculating theoretically correct relativities for deductible levels beyond those observed by empirical data. For demonstration, loss models are fit to the Wisconsin Local Government Property Insurance Fund data, and examples are provided for the ratemaking of per-loss deductibles offered by the fund. The article discovers that the regression approach is actually a single-parameter approximation to the true relativity curve. A comparison of selected models from the generalized beta family discovers that the usage of long-tail severity distributions may improve the deductible rating, while advanced frequency models such as 01-inflated models may have limited advantages due to estimation issues under censoring and truncation. In addition, in this article, models for specific peril types are combined to improve the ratemaking.     

Up,up and away: social marketing breaks free

Abstract

The social marketing literature has been dominated by questions about the field’s legitimacy along with the ethical and other implications of its relationship with commercial marketing. In reviewing social marketing’s origins and considering its future, this paper acknowledges then moves beyond these concerns, enabling a focus on the opportunities created for this vibrant field in the current environment. Three thematic areas frame the paper’s discussion: the legitimacy of social marketing as a field in its own right; the broadening and deepening of the field and the consequences for social change; and the strengths and opportunities arising out of social marketing’s relationship with mainstream marketing. The paper reviews social marketing’s origins, before considering how the field might draw on the turbulent environment and the dynamic developments taking place within marketing to shape its future.     

Management accounting and control practices in a lean manufacturing environment

A lean strategy is rapidly becoming the dominant paradigm in manufacturing. Kennedy and Widener (2008) use a case study to develop a theoretical framework of management accounting and control practices for firms following a lean manufacturing strategy. We build on Kennedy and Widener (2008) by examining a structural equation model that provides evidence on the extent to which a lean manufacturing implementation is related to five management accounting and control practices. Using survey data from 244 US companies with an interest in lean manufacturing, we find a direct positive relation between the extent of a lean manufacturing implementation and a simplified strategic reporting system, value stream costing, visual performance measurement information, and employee empowerment. We find a direct negative relation with inventory tracking; however, we find it is conditional on the extent of top management support for change in production strategies such that firms decrease reliance on inventory tracking in the presence of strong management support. We also conclude that the management accounting and control practices work together as a package in a lean manufacturing environment as evidenced by the many direct associations among the five management accounting and control practices.     

Research collaboration and behavioural additionality: A New Zealand case study

Generating the greatest benefit from public research programmes is a major aim for industry managers and policy administrators alike. However, how to measure whether benefit has occurred createsf a considerable dilemma for managers and policy-makers. One approach centres upon the concept of ‘additionality’ or ‘what difference the policy has made’. Traditional ‘input additionality’ measures of subsequent research and development activity, for example, neither incorporate all impacts nor give adequate signals about adequate signals about aspects of ‘output additionality’, such as the impact on increased competitiveness at the level of the firm, or national competitiveness, the ultimate goal for the majority of research policies. An intermediate form of impact, ‘behavioural additionality’, centred upon changes in a firm's subsequent managerial behaviour, is considered to provide an alternative, yet compelling perspective on the impact of public support on the conduct of research. This study outlines empirical eveidence found for the various forms of additionality in a New Zealand collaborative research programme. It discusses how managers and policy administrators can exploit the occrrence of behavioural additionality to maximize the impact of a research policy, on the basis that modified behaviour is likely to strengthen a policy' latent abilityto influence the creation of output additionality. In such circumstances, the study suggests that managers and policy-makers should be identifying those interventions that lead to sustained improvements in mangerial practice, and in competitiveness, and should be managing their diffusion within firms and throughout industries.     

Labour quality in Taiwan: measurement and contribution to economic growth

This article compiles labour input indices that capture both employment changes and quality improvement of labour in Taiwan, from 1994 to 2011. Up to 77.19% of average annual labour input growth is from quality improvement. Further decomposition reveals that the most important source of growth is educational attainment, followed by age structure. Moreover, we find that Taiwan’s average annual GDP growth rate does not result from capital investment but from the contribution of a stable labour input to economic growth. Taiwan is a newly industrialized country, but because of the diminishing returns to capital, the catch-up effect has been slower than hoped. Additional capital investment has a relatively small effect on productivity, and the main source of the continuous economic growth rate is from labour quality, especially from highly skilled human capital. Making good use of these human resources creates a stable source of sustained economic growth.