Investigating the psychometric properties and assessment capabilities of the short version of the Health and Safety Executive’s Management Standards Indicator Tool

Abstract

Policies on psychosocial hazards at work are gaining importance. Subsequently, a number of indicators have been proposed to assess the phenomenon such as the Management Standards Indicator Tool (MSIT). This study focuses on the short-version of the MSIT and aims to evaluate the convergent and discriminant validities of the measures, explore whether these measures can be represented by a higher-order factor of work-related stress and to contribute towards better understanding of its concurrent validity. Data were obtained from 452 full-time managerial-grade employees working in a multinational manufacturing plant in Malta. The study shows that the original 25-item MSIT measures have convergent and discriminant validity issues. Following the removal of five items, the revised indicator demonstrated good construct validity and was well-represented by a higher order factor. Additionally, the second-order factor of the modified MSIT mediated the relationship between psychosocial safety climate and psychological well-being and slightly interacted with engagement to explain improved well-being in the mediational pathway. This study suggests that the modified MSIT is effective in assessing psychosocial factors in stress-management interventions. The MSIT has good prospects to be further adopted in the process of developing better policy and standards for the improvement of psychological conditions at work.     

The influences of transaction history and thank you statements in service recovery

A certain number of service failures are inevitable in the hotel business. In a scenario-based experiment, using an Internet-panel sample of 166 subjects, this study finds that: (1) those guests with a long transaction history are more satisfied with a recovery initiative and more willing to return than those with a short transaction history; (2) those guests who are thanked for voicing their complaints are more satisfied with the recovery initiative and more willing to return than those who do not receive a thank you statement; and (3) receiving a thank you statement while voicing a complaint might have a greater positive impact on the satisfaction of guests with short transaction histories than on guests with long transaction histories. The managerial and research implications of these findings are discussed.     

Regulating State Trading Enterprises in the World Trade Organization: An Urgent Need for Change? Evidence from the 2003–2004 U.S.–Canada Grain Dispute

Article XVII of the General Agreement on Tariffs and Trade is the main World Trade Organization (WTO) vehicle for regulating trade-distorting policies implemented through state trading enterprises (STEs). The effectiveness of Article XVII depends on how WTO dispute panels and the Appellate Body interpret the provisions. This study examines the 2003 WTO trade dispute case between the United States and Canada over Canadian grain imports and the practices of the Canadian Wheat Board, an export STE. We conclude that the WTO panel and Appellate Body rationales for their findings demonstrate that Article XVII needs substantial revision for the WTO to discipline STE trade-distorting practices.