Electronic and in-person service quality of hybrid services

The service industries have experienced dramatic changes in service delivery format because of fast-paced innovation in information technology. Hybrid services involve service deliveries through conventional and technology-enabled environments, each of which is complementary and non-interchangeable. However, limited research has examined consumer behavior in response to a series of relevant service episodes in different channels at different points in time. In other words, how customers perceive service quality at each service encounter and how the cumulative effect of these perceptions influences customers’ overall service value assessment and satisfaction remain unclear. This study addresses this research gap by investigating the sequential influence of e-service quality on in-person service quality in a hybrid service format in which interpersonal and computer-mediated services coexist but at different points in time. Empirical analysis shows that e-service quality directly and positively affects in-person service quality, which fully mediates the effects of e-service quality on perceived value and customer satisfaction. The sequence of service encounters matters because in-person service quality perception has a stronger effect than e-service quality on customer metrics. Cumulative quality perceptions significantly influence perceived value and overall customer satisfaction. Theoretical and managerial implications are presented in the discussion.     

Barrier present value maximization for a diffusion model of insurance surplus

In this paper, we study a barrier present value (BPV) maximization problem for an insurance entity whose surplus process follows an arithmetic Brownian motion. The BPV is defined as the expected discounted value of a payment made at the time when the surplus process reaches a high barrier level. The insurance entity buys proportional reinsurance and invests in a Black–Scholes market to maximize the BPV. We show that the maximal BPV function is a classical solution to the corresponding Hamilton–Jacobi–Bellman equation and is three times continuously differentiable using a novel operator. Its associated optimal reinsurance-investment control policy is determined by verification techniques.     

Travelers’ food experience sharing on social network sites

The proliferation of social media offers new avenues for understanding traveler information sharing behavior. The purpose of this study was to explore the patterns of traveler food sharing experiences on soial network sites, their triggers, and consequences as well as the inter-relationships among these factors. Thirty-three semi-structured interviews and subsequent thematic analysis revealed five major sharing motivation domains including Social and relational, Self-image projection, Emotion articulation, Self-archiving, and Information sharing, all of which were situated along the two continuums (self–others and psychology–functionality) of a two-dimensional plane. This research uncovers fresh insights that are unique to travelers’ food experience sharing and offers theoretical contributions as well as practical implications for destination marketers.     

应用技术型高校的食品工程原理教学改革

在我国高校的食品科学与工程专业中,食品工程原理是一门专业基础必修课程,具有较强的应用性,是一门工程性质的学科。为了使学生在未来的工作生活中更具优势,必须对这门课程的教学工作进行教学改革,优化教学内容,改进教学方式,使学生掌握正确的学习方法,加强实践教学工作,培养学生的应用能力。本文以应用性高校作为依托,主要研究食品工程原理课程的教学改革,希望对提高教学质量有所帮助。     

新医药产业协同创新结构考察

协同创新的本质是创新系统的结构构建,各创新要素之间的联结和相互作用机制决定了协同创新系统的效率。本文以江苏新医药产业为例,从创新网络的节点和创新资源两个方面分析了新医药产业协同创新的结构,并从创新网络的结构特征归纳了新医药产业协同创新的类型,最后提出应如何通过构建产业协同创新的结构来优化创新系统的效率。     

我国新型农村金融机构存在的问题及对策分析

我国的新型农村金融机构自成立和运行以来,取得了一定的成绩,但也存在着若干问题亟待解决。本文分析了新型农村金融机构运行中存在的问题,并提出改进现状的相关建议,以更好地发挥新型农村金融机构在新农村建设中的作用。     

正确处理人民内部矛盾 构建社会主义和谐社会

构建社会主义和谐社会,关键是有效地协调好各方面的利益关系,化解人民内部矛盾,调动一切积极因素,进行社会主义现代化建设。目前我国处于改革开放的关键时期,不可避免地存在着大量的人民内部矛盾。如何更好的处理人民内部矛盾,首先必须明确毛泽东对人民内部矛盾理论的历史贡献,科学的分析当前社会存在的人民内部矛盾,从而探讨正确处理人民内部矛盾的措施,构建社会主义和谐社会。     

高等学校统计学专业人才培养新探

本文通过对我国高等学校统计学专业人才培养所存问题的分析,从培养目标定位、优化课程体系、构建统计学"自主-互动"创新型课堂教学模式等方面,对高等学校统计学专业人才培养提出建议.     

《强化内控制度建设推进评估机构做优做强做大》一文点评

一、论文主要内容 ●内部控制理论介绍 ●建立资产评估机构内部控制的必要性