满意度测评结果分类分析

满意指数已经成为许多国家衡量经济产出质量的重要指标，为宏观经济管理提供了有效的决策参考依据，但是，如何进一步开发利用满意指数调查信息，加大对微观层面的经济组织经营管理活动的指导作用，仍然是满意度研究的重要课题。本文利用真实的用户满意指数测评调查数据，对营销管理中用户类型划分问题进行了分析，结果表明，用户满意指数测评调查数据，可以准确地将用户划分为逃离型、趋利型、受制型和忠诚型。     

高等职业院校信息化建设的几点思考

通过对高等职业院校信息化建设中存在的一些问题进行分析,提出了职业院校信息化建设过程可能存在的问题、并提出解决方案。     

Dividend Omissions and Intraindustry Information Transfers

We examine potential information transfers from companies that announce dividend omissions to their industry rivals. Specifically, we examine the abnormal stock returns and abnormal earnings forecast revisions of rivals after a company makes a dividend‐omission announcement. Our results show negative and significant abnormal stock returns and negative and significant abnormal forecast revisions for rival companies in response to the announcement, and a significant and positive relation between the two. We conclude that a dividend‐omission announcement transmits unfavorable information across the announcing company's industry that affects cash flow expectations and ultimately stock prices.     

中国修船走向世界

经过几十年的建设和发展,尤其是最近10年来,随着国民经济及外贸运输量的进一步提高,以及港口建设的迅猛发展,我国修船业的发展产生了质的飞跃,不仅能够满足国内各类运输船、工程船、港作船、军船及海洋石油平台等修理的需要,每年还承接600艘左右的外轮修理业务。现在,中国主要修船企业日换板量达到或超过世界先进水平,所占市场份额也在一天天扩大。种种迹象表明,中国正以坚实的步伐     

Service Competitiveness – An Anglo-US Study

This article reports on the latest in a series of international comparisons of management practices and performance outcomes of industries in various countries. Here, it is the service industries in the UK and the US which come under the microscope. Among the companies surveyed, there were more world-class performers in the US than the UK, but also more low performers. The concluding part of the article is diagnostic – the authors also suggest measures which could improve performance.