The Relationship between Consumers' Unethical Behavior and Customer Loyalty in a Retail Environment

This paper investigates the relationship between two outcomes of relationship marketing – affective commitment and behavioral loyalty – and consumers' unethical behavior. The main objective of the study is to assess whether affective commitment and behavioral loyalty to a store translate into more ethical behavior towards that store, controlling for the variables of age, gender, and ethical beliefs. The study does not rely on a single measurement tool, but is based on ten months' panel data and three different mail surveys targeted at 359 Belgian households. The results provide support for our hypothesis that affective commitment is indeed negatively correlated with consumers' unethical behavior. The same conclusion could not be drawn for the relationship between behavioral loyalty and consumers' unethical behavior. No significant relationship was detected, not even in situations where affective commitment was high. The results hold major implications for retailing practice.     

Never choose the uniquely largest a characterization

Summary In this paper we characterize choice behaviour that picks the second largest element if there is a uniquely largest; otherwise, the largest elements are picked. Having defined our choice function, we offer a complete characterization of the latter in terms of pure choice function conditions. Similarities to and divergences from conventional choice theory are explained. We discuss the motivations underlying our exercise and provide several examples for the axiomatized choice behaviour.Helpful discussions with R. Deb, M. R. Johnson, P. K. Pattanaik, A. Sen, Y. Xu, and participants at a seminar on individual and social choice in Osnabrück, November 1993, are gratefully acknowledged. One of the authors wishes to thank the British Council and the University of Osnabrück for financial support. We are also grateful to the Department of Economics at Queen Mary and Westfield College, London, for its hospitality.     

Climate protection and compact urban structures in spatial planning and local construction plans in Germany

The paper discusses opportunities for integration of the climate protection strategy declared by the German government into spatial and urban land-use plans in Germany.     

Statistical analysis of under- and overinvoicing of imports

This paper uses trading partners' data comparisons at three different levels of refinement to verify whether the elimination of an over-valued exchange rate, which itself has been claimed to lead to over-valuation of imports, affects the valuation practice of importers. The advantages of correcting the import and export data of trading partners for eventual discrepancies in the volume of these trade flows is highlighted. Data for Turkey, Pakistan and The Netherlands are used. Turkey devalued in 1970, while Pakistan devalued in 1972. Data availability and the large discrepancy between reported exports to and imports from The Netherlands suggested the analysis of the data for this country.     

Experimental Evidence for Attractions to Chance

Divide the decision-maker's future into: (i) a pre-outcome period (lasting from the decision until the outcome of that decision is known), and (ii) a sequel post-outcome period (beginning when the outcome becomes known). Anticipated emotions in both periods may influence the decision, in particular, with regard to an outcome that matters to the person, the enjoyable tension from not yet knowing what this outcome will be. In the experiments presented, lottery choice can be explained by this attraction to chance, and cannot be explained by either convex von Neumann–Morgenstern utility, or by rank-dependent risk-loving weights: attraction to chance is a separate motivator.     

Perceptions of Equity across Cultures and over Time: A Questionnaire-Experimental Approach

We discuss the results of investigations where students from several countries were confronted with questionnaires describing hypothetical situations. All situations start from the preference structure which underlies an equity axiom based on Rawls’s difference principle. We ask whether respondents satisfy the equity axiom by supporting the worst-offs and how often they revise their initial decision when more people join the side of the more advantaged. Moreover, we control for context-dependency and investigate whether there are major differences across countries and cultures. The available data also allow us to consider changes of justice evaluations over time.     

Influence and inefficiency in the internal capital market

I model inefficient resource allocations in M-form organizations due to influence activities by division managers that skew capital budgets in their favor. Corporate headquarters receives two types of signals about investment opportunities: private signals that can be distorted by managers, and public signals that are undistorted but noisy. Headquarters faces a tradeoff between the cost of attaining an accurate private signal and the value of the information the signal provides. In contrast to existing models of “socialism” in internal capital markets, I show that investment sensitivity to Tobin's Q is higher than first-best in firms where division managers hold equity (a result consistent with evidence presented in Scharfstein, 1998). When managers face high private costs from distorting information (equity holdings), headquarters may commit to investment contracts that place “too little” weight on private signals and “too much” weight on public signals (i.e. Q). This result has implications for managers in the design of capital budgeting processes and incentive compensation systems.     

The mixed libertarian claim : A possibility among impossibility results

Kelly has proposed several strengthenings of Gibbard's Pareto-consistent libertarian claim. However, all of Kelly's revised claims lead to impossibility results. We show that a combination of Kelly's first revised claim with the concept of unconditional preferences breaks the impasse.     

Income and time pressure: a person-situation grocery retail typology

A person-situation segmentation framework is proposed. The demographic variable 'income' and the situational variable 'time pressure' were integrated and applied to grocery retail shopping. Using a combination of individual scanning data and a mail survey, we divided a sample of moderate to frequent grocery shoppers in a large Belgian retail organization into four grocery-shopping segments - 'money-poor, time-rich', 'money-poor, time-poor', 'money-rich, time-rich' and 'money-rich, time-poor'. Significant differences existed between these segments in several demographic, behavioural and attitudinal characteristics, including: demographic - age, composition and size of household, number of children at home, marital status, location, education and occupation; behavioural - amount spent in the store, buying pattern for different product categories and different task definitions; attitudinal - overall attitude towards grocery shopping and different grocery-shopping attribute saliences.     

Cross-Sector Competition in Telecommunications

Cross-sector competition in the information and communications technology sectors (ICT sectors) constitutes a key strategic challenge for telecommunications companies. Due to increasing convergence, value creation is resulting in a greater degree of interaction. The diversification potential of telecommunications businesses is therefore changing with respect to associated ICT sectors, such as hardware, software and media. The article analyses cross-sector competition in the telecommunications industry on the basis of the diversification activities of ICT companies. A concentration of competitive interdependence in the ICT sectors is demonstrated using a cluster analysis of 34,142 companies. The cross-sector activities of telecommunications companies are investigated using contingency and dependency analyses, and the diversification-related competition in the telecommunications sector is also analysed. With regard to the telecommunications sector, particularly high level cross-sector competition with the media industry is identified, as well as strong diversification activities in the software sector. The results are used to derive the potentials and risks that have a significant bearing on the structure of the cross-sector competitive environment of telecommunications companies.