The managed heart: The structural analysis of the stressor–strain relationship and customer orientation among emotional labor workers in Korean hotels

This study examined the structural relationships among three different dimensions of workplace stressors (customer-related stressor, CRS; work environment-related stressor, WERS; job-related stressor, JRS), negative affectivity (NA), emotional exhaustion (EE), and the negative effect of that strain on customer orientation (CO) in the context of the emotional labor (EL) of frontline employees in the hotel industry. Data were collected from self-administrated questionnaires distributed among frontline employees in room and F&B divisions in Korean deluxe tourist hotels, where EL is intense. The results of the structural equation analysis indicated a positive association between all three workplace stressors and NA and between NA and EE. There was also a relationship in the opposite direction with EE and CO, as hypothesized. The moderating effect of organizational level on the workplace stressors–NA relationships was also confirmed. In addition, in an alternative model, we found that NA partially mediates the relationship between JRS and EE; whereas, NA fully mediates the relationships between CRS/WERS and EE. Practical implications are discussed in detail and limitations of the study and future research directions are also suggested.     

区域土地利用规划布局研究进展

该文对国内外区域土地利用规划布局理论与方法的研究现状进行了总结,分别对土地利用规划布局的理论体系、土地利用规划布局的模式、方法进行了分析,进而阐述了区域土地利用规划布局研究存在的不足,提出了以复杂性理论、复杂适应系统理论为指导的复杂空间决策方法,为土地利用空间决策开辟了新思路。     

基于生态足迹模型的湖北省可持续发展定量测度研究

以湖北省2006年统计年鉴数据为依据,对全省生态足迹和生态承载力进行了计算与分析.研究表明:2005年湖北省的人均生态足迹需求为2.989971 hm2/cap,而实际生态承载力仅为0.248955 hm2/cap,生态赤字达2.741016 hm2/cap,属于人均水平亏缺较高的区域.表明湖北省的发展处于一种不可持续的状态.在分析湖北省生态足迹计算结果的基础上.对生态经济可持续协调发展中存在的问题,提出了建议性对策.     

对现代林业的再认识

从理解森林的概念出发,讨论了现代林业的特征和发展目标,在此基础上重点探讨了现代林业实现的途径。认为现代林业建设中必须实行分类经营改革,指出加快现代林业发展必须制定全国现代林业实施战略,全面推进森林经营方案编制、制定和完善现代林业发展的扶持政策,提出了相关政策建议。     

甘肃省人口与社会经济重心的动态演变及其对比分析

以人口分布与经济发展的相互作用关系为主线,以甘肃省86个县(市)为研究的区划单元,结合重心模型对近10年来甘肃省人口、经济的空间分布的动态演变过程做综合的比较分析.研究结果表明甘肃省经济重心始终位于人口重心的西北方向,反映了甘肃省经济发展水平与人口分布之间的不平衡性.1994-2004年人口重心、GDP重心以及三大产业的重心总体都呈现向西北方向移动的趋势,但经济重心的迁移幅度远大于人口重心,经济重心和人口重心的偏离距离在不断拉大,全省经济发展与人口分布的不平衡在加剧.     

关于加快吉林省林业经济发展的思考

对吉林省实现由林业资源大省向林业经济强省的基本情况、取得成效以及主要做法进行了归纳和提炼,并在此基础上对进一步加快吉林省林业经济发展进行了思考,提出了推进林业综合改革,抓紧建立责权利清晰的林业产权制度和经营制度等思路及建议。     

浙江省林权抵押贷款案例研究

以浙江省丽水市为案例,回顾了林权抵押贷款开展情况,介绍了贷款具体操作程序、贷款利率设定、贷款优惠政策、贷款担保与收费等,并列举了林权抵押贷款业务开展中5个成功案例。指出目前丽水市林业投融资改革面临主要问题是:贷款期限短、利率成本高、财政贴息政策覆盖面小、担保机构单一、资产评估相对滞后等。     

Do socially responsible activities help hotels and casinos achieve their financial goals?

While the concept of corporate social responsibility (CSR) has gained much attention and is currently practiced by many companies, it has yet to be empirically examined in the context of hotels and casinos, especially in regard to the potential effects of CSR on firm value and performance. As the findings on the relationship between CSR and financial performance have been inconclusive and this relationship has been found to differ among industries, this study examines the relationship between CSR and firm value and profitability for hotels and casinos. Results of the Durbin–Wu–Hausman (DWH) test and a subsequent two-stage least square (2SLS) method show that hotel companies’ CSR has a simultaneous and positive relationship with financial performance. For casino companies, however, results show that CSR has no simultaneous or particular effect on financial performance. Findings suggest that hotel companies can confidently and strategically increase CSR investment to enhance both short-term (profitability) and long-term performance (firm value). Casino companies need to carefully examine the effects of CSR on financial performance, when making CSR-related decisions.     

Cross-cultural comparison of the image of Guam perceived by Korean and Japanese leisure travelers: Importance–performance analysis

As international tourism becomes a global phenomenon and its volume increases rapidly, understanding cultural differences and similarities provides destination marketers in a host country with a strategic platform upon which any planning and marketing efforts should be grounded. Based on the theory of cultural value orientation, the current study focuses on a cross-cultural comparison between the two markets most important to Guam tourism: Japanese and Korean leisure travelers. Using Importance–performance analysis, the evaluative image of Guam perceived by Korean travelers is compared with that perceived by Japanese travelers to uncover any differences between these two nationality groups. The results clearly indicate a contrast between the two groups in terms of destination evaluations and behavioral patterns.