Service quality gaps of business customers in the shipping industry

This paper extends the gaps model of [Zeithaml, V.A., Parasuraman, A., Berry, L. 1990. Delivering Quality Service: Balancing Customer Perceptions and Expectation. The Free Press, New York] from the service provider to the business customer side by examining two service quality (SQ) gaps. One is the SQ gap between types of business customers and the other is the SQ gap among employee statuses of business customers. Besides that, the five-factor SERVQUAL measure as the initial hypothesized model is also tested. The applicability of SERVQUAL to measuring the perceived SQ of customers in the shipping industry of Taiwan is rejected empirically. The existence of the two hypothesized gaps is verified by the method of MANOVA.     

烟台休闲装消费市场分析

该研究将烟台消费者作为研究对象,设计调查问卷,采用实证主义研究方法,对烟台休闲装消费市场进行研究,通过相关分析,得出相应的结论,找出烟台休闲装消费者和消费市场的特点,从而有效地帮助企业了解消费者和市场,实施合理的营销策略。     

Tumbling Auto Import and Export

The seemingly rebound global financial crisis has seri- ously eroded world economy from 2008, of which China＇s tumbling auto imports and exports business is a good example. At the beginning of 2008 it kicked off as an excellent year for the Chinese automotive market, but ended with the onset of a recession in last quarter both from the perspective of import and export.     

物料配比中的微机控制系统

介绍了由微机、ＡＤＣ芯片、Ｉ／Ｏ芯片及其他辅助芯片来实现颗粒物料配比的一种方法。     

从美国的经验教训看发展广东的高新技术产业

20世纪90年代，美国在以电子信息产业为代表的高技术产业迅猛发展的带动下，实现了战后经济持续增长的最长繁荣时期。这一呈现出不同于过去的经济周期（1992－2000年）被经济学界和产业界称之为“新经济时期”。研究这一时期美国发展高技术产业的做法及教训，尤其是政府所扮演的角色，对于现代时期广东发展高新技术产业，调整和优化产业结构，具有重要的现实意义。     

中小型企业内部牵制制度的设计

<正> 贪污腐化、营私舞弊等经济犯罪现象屡屡见诸报刊,究其内部原因,一些单位,尤其是中小企业,往往由于人力物力的原因,内部监督制度不健全,甚至根本没有内部牵制制度,有的单位虽建有规章制度,但不落实,不考核,制度形同虚设,单位经济活动及会计工作本身均处于监督无力状态,导致大量违法乱纪现象的发生。虽然有审计等事后监督机构的存在,但消极的查证远不如积极的防范,因此,建立和健全内部牵制制度,是十分必要的。财政部颁发的《会计基础工作规范》已明确规定,各单位应当建立内部牵制制度。     

国内外全球价值链研究的简要述评与展望

本文简要回顾了国内外全球价值链研究的概况,着重介绍了此方面全球研究的两大中心所取得的成果。针对目前:一是发展中国家在此方面的研究参与不够,二是其侧重点在“外部”联系的分析上,本文提出了一些展望,指出“内外分析”结合起来分析需要的进一步工作。     

房地产宏观调控的系统动力学研究

通过房地产业宏观调控前后的比较,从系统动力学的角度出发,分析我国房地产宏观调控的原因并指出了调控的方法。     

国外风险企业发展的成功经验

由于风险企业具有高科技、高投资、高风险和高收益等方面的特点，所以世界大多数国家都采取了有别于普通企业的特殊政策来扶持和促进风险企业的发展。一般地说，各国比较普遍的做法是，在风险企业的设立、税收、信贷和投融等方面给予相应的优惠政策，建立健全为风险企业发展服务的风险投资机构，实行产学研一体化，建立科技工业园区。目前我国风险企业发展还相当落后，应当学习和借鉴国外的这些成功经验，结合现阶段我国风险企业发展的实际情况，采取相应的措施来推动我国风险企业发展。     

HOW MANY SMALL FIRMS ARE ENOUGH?

Individual investors are undiversified, holding on average less than four securities in their personal portfolios. The small firm literature focuses on CAPM (systematic risk, full diversification concept) premia, and the actual performance of small firm portfolios held by investors is overstated because of the presence of unsystematic risk. This paper illustrates the magnitudes of total risk for small and large firms, and the behavior of such measures as portfolio size is altered. Small firms contain more risk as shown by the finding that a diversified portfolio of small firms has greater variability than a single, typical large firm. While small firms outperform large firms, investors should be aware of the implications for small firm undiversified portfolios. Because small firms contain large amounts of unsystematic risk, diversification is important if investors are going to capture the small firm premia reported in the literature.