Team‐based learning and training transfer: a case study of training for the implementation of enterprise resources planning software

While traditional models of training such as behavioral modeling (BMT) have been found to enhance training transfer, research suggests that more active learning strategies such as error management (EMT) and team‐based learning (TBL) may be more effective. This paper analyzes BMT, EMT and TBL strategies to train employees on new enterprise resources planning (ERP) software and discusses which training leads to successful procedural and declarative knowledge transfer, knowledge retention and application, and tangible business outcomes. TBL was predicted to be the most effective training type, as it models several components needed to use ERP software in the actual job setting. Overall and procedural knowledge as well as knowledge application scores improved most for TBL participants, while declarative knowledge improved the most in the EMT condition. During training, all conditions showed significant improvement in knowledge application; however, the TBL condition showed the highest knowledge application gains. This paper discusses the elements of TBL that support its use as an effective strategy to increase knowledge transfer in an organizational context.     

Behavioral effects of fairness in performance measurement and evaluation systems: Empirical evidence from France

The measurement and evaluation of employee performance are crucial aspects of the management accounting system because of their effects on employee motivation. It is therefore important for management accountants to understand how such effects occur. Fairness may be a key explanatory factor. This study proposes that the effects of the fairness of employee performance measurement and evaluation procedures on employee job satisfaction and organizational commitment are indirect. The results, based on a sample of 60 French managers, support these expectations. For the relationship between procedural fairness and job satisfaction, the effects are indirect through trust and fairness of outcomes. For the relationship between procedural fairness and organizational commitment, the effects are indirect through fairness of outcome, trust and job satisfaction. The results also indicate that affective effects through trust and satisfaction are substantially stronger than that through fairness of outcome. Fair performance evaluation procedures therefore do more than the mere provision of equitable outcomes among French managers.     

Shifting Paradigms in Carbon Pricing

The first pillar of the old paradigm of carbon pricing is the assumption that an emissions trading scheme is the most cost-efficient way to achieve a certain emission reduction target. However, it has become obvious that the old paradigm is unable to solve a number of challenges, e.g. market participants’ myopia.     

Perspectives on gift exchange and hospitable behaviour

The purpose of this paper is to examine hospitality through the metaphor of gift exchange. Cultural and symbolic aspects of gift giving, receiving and reciprocity are discussed and related to public and private hospitality. Attention is given to the motives of the giver and reccipient, consideration of the development and projection of identities and examination of the devices of social control which can be deployed through both activities. The central processes of human interaction and extension of social relationships are introduced utilising a symbolic interactionist perspective with reflection to commercial hospitality situations.     

ECONOMIES OF SCALE AND SCOPE: THE CASE OF SPECIALTY HOSPITALS

The recent growth of physician‐owned hospitals specializing in orthopedic and surgical specialty services in the United States has generated considerable controversy, yet there is little understanding of the economic logic of organizing hospital services around these single specialties. This article takes a multiple output hospital cost function approach to an empirical investigation of whether single specialty hospitals (SSHs) exhibit economies of scale and economies of scope as keys to new insights into that logic. We applied generalized estimating equation techniques to a sample of 80 SSHs and 883 general hospital competitors over the 1998–2008 period. Results indicated large underlying scale differences across the organizational types. Simulation analysis revealed the potential for exploitation of economies of scope gained from shifting output from SSHs to general hospitals. (JEL I18, L23)     

Vom „Zürcher“ Banking zur exquisiten Privatbank — Schärfung der Value Proposition und der entsprechenden kommunikativen Umsetzung dargestellt am Beispiel von Bank Leu

Was soll man tun, wenn die eigene Marke vom Kunden in zentralen Markenpositionen anders wahrgenommen wird als man eigentlich beabsichtigt? Wie soll man reagieren, wenn die Marke kein klares Profil hat und die aktuelle strategische Ausrichtung nur mangelhaft unterstützt? Wie kann man von einer eher generischen Positionierung mit unterdurchschnittlicher Markenperformance wegkommen und seine Value Proposition entscheidend st?rken?