Policy communities,networks and issue cycles in tourism destination systems

This paper demonstrates how concepts derived from policy community, policy network and issues management theories can be used to understand the roles, activities and interactions of government, corporate and pressure group stakeholders engaged in tourism policy, planning and management in destination contexts. It shows the relevance and utility of an “integrated issue lifecycle approach” to trace the evolution of tourism policy, planning and destination management within specific destination contexts. The application of this approach is demonstrated through a case analysis of the tourism policy and planning system that underpins the destination system of Byron Bay, a significant domestic and international destination on the East Coast of Australia. The underlying premise adopted for this study is that the examination of the antecedents of tourism policy and planning processes, within particular destination contexts, can lead to an understanding of the driving values and ideas that have led to contemporary tourism policy issues and problems.     

Sequential clinical scheduling with patient no-show: The impact of pre-defined slot structures

This paper develops a sequential scheduling algorithm for consultation periods not divided into slots. Patients call a scheduler and request appointments with a specified provider. The scheduler provides the patient with an appointment time before the call terminates. In making the appointment, the scheduler cannot alter the appointments of previously scheduled patients. Service times are random and each scheduled patient has a probability of “no-showing” for the appointment. Each arriving patient generates a given amount of revenue, and costs are incurred from patient waiting and provider overtime. The scheduling method selects the calling patient's appointment time by minimizing the total expected cost. We prove that total expected cost is a convex function of appointment times and that the expected profit of the schedule is unimodal, which provides a unique stopping criterion for the scheduling algorithm. Computational studies compare this approach with no-show based sequential scheduling methods for out-patient clinics where a predefined slot structure is assumed. The new method yields higher expected profit and less overtime than when service periods are pre-divided into slots. Because slot scheduling is ingrained in healthcare, we use the model to design slot structures that account for no-show and service time variation.     

Environmental Innovations in Small and Medium Sized Enterprises

Supporting and accelerating the adoption and diffusion of environmental innovations amongst small and medium sized enterprises (SMEs) is a major challenge to environmental policy makers. Research suggests that whilst SMEs possess high flexibility, their innovative capacity may be limited to incremental changes within their existing technology system and network. Twenty case studies examining the innovation adoption process in SMEs in four sectors and in five countries within the ENVIS project (commissioned by the EU) revealed great variety in factors driving this process. Findings indicate that this variation can be attributed to the character of the environmental innovation, the specific business opportunity, the regulatory setting and pressure experienced by the sector. Based on these findings an analytical framework is suggested, whereby the environmental innovative capability of SMEs is conceived as the result of an interplay between the competencies, the network relations and the strategic orientation of the company (the 'dynamic triangle'). This indicates that policy to support SME's adoption of environmental innovations has to take an integrated form, i.e. addressing and developing competence, networks and strategic orientation of SMEs simultaneously whilst remaining systemic and context sensitive.     

An analysis of the networks evolving from an artificial reef development

Understanding the flow and development of knowledge within tourism networks is important to the success and value of the network, especially networks based on a single resource such as an artificial reef. Using the ex-HMAS Brisbane Conservation Park as the context, a network analysis was conducted with stakeholders to address the question: ‘How can network analysis be used to measure the social value of an artificial reef?’ The results of this study identified information flows over time, who was involved and not involved at different stages of development, as well as opportunities for further collaborative relationships.     

Metrics: HRM's Holy Grail? A New Zealand case study

What gets measured in business is noticed and acted on. The importance of human resource management (HRM) to be noticed as a vital key to business success has been argued profusely by the HRM profession over the last three decades. While the importance of human resource (HR) measurement is not disputed by business managers, the search for meaningful generic HR metrics is like HRM's Holy Grail. The purpose of this research is to investigate the issues confronting a sample of business organisations concerning measurement issues. It examines the current measurement practices used and their HR measurement needs. Developing appropriate HR measures, in terms of adding value, allows organisations to refocus their resources for leverage. Inappropriate measures simply encourage inappropriate behaviours not in the long‐term interests of the business. We know that HRM is less prepared than other business functions (like finance or management information systems) to quantify its impact on business performance. Our results suggest that HR metrics as the Holy Grail of HRM remain elusive. This research signals the importance of developing relevant and meaningful HR measurement models, while acknowledging that the actual metrics used (unlike accounting measures) may vary from business to business.     

Advocacy on the Internet: Lessons Learned from the Animal Enterprise Terrorism Act of 2005

After the Animal Enterprise Terrorism Act (AETA) was introduced to Congress in 2005, animal rights organizations joined efforts to advocate against the legislation. Their efforts failed even though more than 250 groups across the nation joined together to lobby against the act. To evaluate the communication strategies and media relations efforts of these organizations, a content analysis of randomly sampled advocacy group Web sites was conducted. Of the 122 “Stop AETA” organizations in the sample, 82% had a Web site though only 36% of those organizations with Web sites had organized online press rooms to promote their causes. This paper examines the implications of advocacy communication in a virtual environment and recommends strategies for improving the media relations efforts.     

The Development of Government Policies on Poverty and Income Distribution

This paper discusses trends in poverty in Australia over the last two decades, as indicated by changes in the number and composition of income units with incomes below the Henderson poverty line as well as by trends in the circumstances of the population in receipt of social security payments. This analysis suggests that there have been significant changes in the nature of poverty in Australia, which has increased among those of workforce age. Families with children have been particularly affected by these developments. The paper describes the development of policies designed to achieve the government's pledge that by 1990 no child need live in poverty. Despite the usefulness of the Henderson poverty line in identifying trends in economic vulnerability, the paper identifies a number of practical objections to using this indicator to assess the total effect of government initiatives. The paper concludes with a discussion of a broad approach to poverty alleviation, which would include income support, labour market and community services policies.     

Revisiting the uncertain unit root in GDP and CPI: Testing for non-linear trend reversion

We test for the presence of a unit root in U.S. GDP and CPI, allowing for non-linear trend reversion under the alternative hypothesis. In contrast to most previous results, we find evidence in favour of trend stationarity for both variables.