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31.
Roger R. Betancourt Monica Cortiñas Margarita Elorz Jose Miguel Mugica 《Quantitative Marketing and Economics》2007,5(3):293-312
This paper brings together two bodies of literature. One of them is a literature on the special role of the consumer in retailing.
The other one is the literature on customer satisfaction. This joining of literatures is accomplished by identifying distribution
services as outputs of retail firms and fixed inputs into the production functions of consumers and relaxing the standard
assumption that the demand for these services is always equal to the supply of these services. The result is a new conceptual
framework for the analysis of customer satisfaction in retailing. This framework extends the basic ideas on customer satisfaction
developed for manufacturing in a homogeneous single product setting to the heterogeneous multi-product setting relevant for
many retailers. The paper illustrates one approach to the implementation of this framework with data for a set of supermarkets
in Pamplona, Spain, that measure distribution services by asking consumers questions explicitly identifying these services.
The five main categories of distribution services identified by the conceptual framework and measured in the data are economically
important and statistically robust determinants of customer satisfaction with supermarkets. These results are obtained controlling
for other variables typical of the customer satisfaction literature and measuring customer satisfaction in a manner consistent
with that literature. The results are robust to corrections for sample selection and alternative estimation methods. Perhaps
our most interesting novel result is that the effect of the determinants of customer satisfaction on future purchase intentions
in the supermarket case is different when measured directly in a one stage process than when measured indirectly in a two
stage process through the attributes/satisfaction/ purchase intentions chain.
相似文献
Jose Miguel MugicaEmail: |
32.
Gutierrez-Martinez MI Del Villin RE Fandiño A Oliver RL 《International journal of injury control and safety promotion》2007,14(2):77-84
Since 2002, the Institute for Peace Promotion and Injury/Violence Prevention (CISALVA) at the Universidad del Valle, Cali, Colombia and the Colombia Program at Georgetown University have developed and implemented 21 epidemiologically based municipal crime observatories in intermediate-sized municipalities in Colombia. These crime observatories serve as monitoring centres that provide low cost, geo-referenced methods of data collection and analysis, which allow cities to develop more responsive policies and prevention programmes and enhance governance. This article focuses on the methodology employed and lessons learned that may be applicable to similar settings. Worth noting within the results was a significant decrease in homicides after the first year of the programme. Whether or not such results could be attributed to the method or to the nature of the interventions and policy initiatives stemming from it remains open to conjecture. 相似文献
33.
Ana Isabel Polo Peña Dolores María Frías Jamilena Miguel Ángel Rodríguez Molina 《Journal of Small Business Management》2011,49(3):331-360
Market orientation (MO) is considered as a competitive strategy for the smaller service enterprises based in rural locations. A model is proposed and validated for the rural tourism sector that encompasses the effects of MO and of the use of information and communications technology (ICT) on business activity, taking into account the business's financial results, improvements to the rural location, and the more personal, intangible impact on the local entrepreneur. ICT is found to have a positive impact on MO and outcomes, whereas, similarly, the adoption of MO is found to have a positive effect on outcomes. 相似文献
34.
Antonio Argandoña 《Journal of Business Ethics》2011,99(1):77-85
The traditional theories of the firm leave no room for love in business organizations, perhaps because it is thought that
love is only an emotion or feeling, not a virtue, or because economic efficiency and profit making are considered to be incompatible
with the practice of charity or love. In this article, we show based on an approach to the human action within the organization,
that love can and must be lived in firms for firms to operate efficiently, be attractive to those who take part in them, and
act consistently in the long run. 相似文献
35.
The moral ideology of banking and insurance employees in Spain was examined along with supervisor role modeling and ethics-related
policies and procedures for their association with ethical behavioral intent. In addition to main effects, we found evidence
supporting that the person–situation interactionist perspective in supervisor role modeling had a stronger positive relationship
with ethical intention among employees with relativist moral ideology. Also as hypothesized, formal ethical polices and procedures
were positively related to ethical intention among those with universal beliefs, but the relationship was much weaker among
relativists. Thus, firms wishing to optimally promote ethical attitudes and behavior must tailor their organization-based
initiatives to the individual characteristics of their employees. 相似文献
36.
Nancy Vargas M. Begoña Lloria Addisson Salazar Luis Vergara 《The International Entrepreneurship and Management Journal》2018,14(4):1053-1069
The main aim of this study is to establish the effect of the Exploitation and Exploration; and the influence of these learning flows on the Innovative Outcome (IO). The Innovative Outcome refers to new products, services, processes (or improvements) that the organization has obtained as a result of an innovative process. For this purpose, a relationship model is defined, which is empirically contrasted, and can explains and predicts the cyclical dynamization of learning flows on innovative outcome in knowledge intensive firms. The quantitative test for this model use the data from entrepreneurial firms biotechnology sector. The statistical analysis applies a method based on variance using Partial Least Squares (PLS). Research results confirm the hypotheses, that is, they show a positive dynamic effect between the Exploration and the Innovative as outcomes. In the same vein, they results confirm the presence of the cyclic movement of innovative outcome with the Exploitation. 相似文献
37.
This paper studied the role of municipal quality of life as a driver of strategic tax interactions among local governments. A number of studies point out the existence of strategic interactions using spatial econometric models in which the spatial weights are mostly based on non-economic criteria or basic economic variables such as per capita gross domestic product (GDP). We propose the more sophisticated well-being indicator of municipal quality of life as the driver for these interactions. To deal with the potential endogeneity, we rely on instrumental variable estimators. The empirical analysis focuses on the main local tax in Spain (property) and on municipalities with more than 50,000 inhabitants, and it confirms the relevance of differentials in quality of life for the understanding of tax choices. 相似文献
38.
This article presents an econometric approach to modeling uncertainty, unwillingness to pay, and protest behavior in contingent valuation studies. For that purpose, a mixture model with sample selection is developed for a multiple‐bounded uncertainty elicitation format. The proposed theoretical framework is applied to evaluate the social welfare impact of implementing a sustainable rural development program. Results show that a “naive” analytical approach that excludes protesters from the analysis would result in significantly higher willingness to pay estimates for those individuals who favor the implementation of the program and agree to reveal their true reservation prices. 相似文献
39.
One third of food destined for human consumption is wasted globally, and much of the food waste that comes from high-income or developed countries is caused by poor marketing practices, consumer behavior, and consumption patterns. The present study focuses on developed countries to propose some marketing actions that could help in reducing food waste. A comprehensive analysis was carried out for each marketing variable, to provide a snapshot of actions and proposals that are being developed. Our study highlights the relevance of marketing in contributing to reduce food waste, through the removal of “Buy one, get one free” sales promotions, clarifying date labeling, or raising food waste awareness campaigns. The main contribution of this study is the proposal of marketing actions that help in tacking food waste. 相似文献
40.
Ana Isabel Polo Peña Dolores María Frías Jamilena Miguel Ángel Rodríguez Molina 《Service Business》2017,11(1):93-116
This paper aims to identify the moderating effect of service firms’ adoption of market orientation on key variables of consumer behavior, namely perceived value and loyalty. The study took a business-to-customer perspective. First, the adoption of market orientation was measured, from the firm’s point of view. Second, customer perceptions were analyzed, using the two variables perceived value and loyalty. The sample comprised 100 service firms and 572 of their customers. The present work provides original insights, identifying that the effect of perceived value on loyalty depends on other variables external to the consumer, such as the market orientation approach. 相似文献