An interview with Peter I. Buerhaus, PhD, RN, FAAN: on hopes and threats for nursing's future

Peter I. Buerhaus, PhD, RN, FAAN, reflects on several recently published studies examining workforce and nurse survey data and reveals more findings. Dr. Buerhaus identifies several policy and research priorities to accelerate progress and secure a more stable future for nursing. Dr. Buerhaus will be the recipient of the 2007 Nursing Economics/Margaret D. Sovie Writer's Award, for his collective works on nursing workforce issues in the journal, during the Nurse Faculty/Nurse Executive Summit, sponsored by Nursing Economics, in Scottsdale, AZ, November 29-December 1.     

Moving beyond individualism in leisure theory: a critical analysis of concepts of community and social engagement

The subject of this paper is the emotions which are aroused in sport and leisure and their significance for a full sociological understanding of sport and leisure behaviour and sport and leisure institutions. The paper deals more with sport than leisure in general and is primarily conceptual and theoretical in its focus. It advances the claim that a ‘figurational’ (or ‘process-sociological’) approach, above all Elias's theory of ‘civilizing processes’ (Elias, 1939; l994a), whilst by no means representing a panacea for all of sociology's current problems, does represent a means of circumventing and hopefully overcoming some of the dilemmas on the horns of which practitioners of our subject recurrently become impaled.     

Should there be more showers at the summer music festival? Studying the contextual dependence of resource consuming conventions and lessons for sustainable tourism

Summer music festivals that involve a few days of camping have often been linked to sustainability agendas. Yet relevant studies have so far overlooked how these events can themselves serve as experiments in less resource consumptive living. Building on a wider interest in the cultural evolution of cleanliness norms, this paper explores how attendees come to use water in personal washing at two UK festivals. Through survey, observation and interview research, it examines how current festival goers respond to the disruption of their usual washing regimes, paying particular attention to how a combination of social and infrastructural cues serves to encourage the emergence of a temporary new cleanliness culture. Doing so highlights the value of seeing human resource consumption as a matter of dynamic collective convention more than fixed personal preference since these respondents were seen to embrace a new relationship with washing that was otherwise deemed unthinkable. This leads to a broader discussion of how visitor needs and the social world are most usefully studied by both future festival organisers and the wider field of sustainable tourism research.     

Using flexible schedules in the managerial world: The power of peers

Reports indicate that managers fail to take advantage of flexible work schedules to integrate work and life demands. A survey was conducted of approximately 1,000 managers who had three alternative schedule options: flextime, part‐time work, and leave of absence. Managers who were women or who had work group peers who were schedule users were more likely to use each schedule. Managers' productivity concerns were highest for flextime, then leaves, and least for part‐time work. Organizational cultural change can occur if managers take the lead in their work groups to use flexible schedules in order to remove social barriers. © 1999 John Wiley & Sons, Inc.     

Young people's perceptions of complaints procedures in local government

This study examined 46 young people aged 16–24 years and evaluated their knowledge and awareness of the formal complaints procedures used by local government. Two areas in Scotland, one city (Edinburgh) and one town (Stirling), were chosen to participate in the study. Six focus groups, three in each area, were carried out to identify the level of awareness among the respondents and to permit a cross‐section of educational backgrounds to be obtained. A questionnaire was used to assemble a profile on each participant. After analysis of the focus groups, a focused interview with the Corporate Complaints Officers from two councils was undertaken. Each interview incorporated an in‐depth discussion regarding the formal complaints procedure while focusing on the young people within their constituency. The research revealed that young people's knowledge and awareness of local government complaints procedures is low, regardless of educational background and area of residence. For a minority, social factors such as confidence and competence do play a role although it is mainly organizational barriers, such as lack of information and access, which are the main causes of the problem. A number of young people indicated that they would complain if they knew how to execute a complaint successfully. The service providers were knowledgeable that awareness is low among this age group.     

Consumer Support Networks: assessment of need for consumer information and advice service

Research evidence suggests that UK consumers are facing significant problems with goods and services and are in need of information and advice to avoid or redress such situations. Consumers are not always aware of their rights nor where they can access consumer advice services. In 2000, the Department of Trade and Industry launched the Consumer Support Network (CSN) programme in Great Britain to improve consumer access to expert, accurate and timely advice. One challenge faced by these Networks and many other agencies is to assess the needs of consumers for consumer information and advice services. A needs assessment is required as a key element in the effective planning and development of services in each Network at a local level. The focus of the needs assessment at the local level is to encourage Networks to consider suitable solutions to meet the needs of people in their communities. This paper provides a review of the development of Consumer Support Networks in Great Britain and discusses the importance of needs assessment to service providers such as CSNs and other agencies. It reveals the complexity associated with conducting effective needs assessments including the various aspects of needs, consumer segmentation and characteristics of consumer information and advice. Further research is being carried out at Queen Margaret University College, UK, with a view to the development of a scientific model for the assessment of need for consumer information and advice services.     

Consumer motivations and concerns in online auctions: an exploratory study

This investigates the reasons behind the dramatic growth of Internet auction companies such as eBay, exploring into why so many consumers have been motivated to turn to online auctions to purchase and sell goods. It is found that the ability to purchase items at lower prices than from retail stores is the primary motivation, along with having access to previously unobtainable items. Concerns mainly relate to potential fraudulent transactions, although the negative feedback system is found to be vital in the reduction of fears over fraud. Interaction with other auction users is found to be important for practical reasons such as information seeking, rather than for enjoyment. The main conclusion is that the benefits of using Internet auctions far outweigh the risks involved.     

Hospitality research: a pause for reflection

Over recent decades hospitality research has made considerable advancements and contributions to knowledge creation. However, a review of associated literature reveals that there exists a significant degree of debate concerning the definitional, philosophical and conceptual dimensions of hospitality. This paper aims to capture current thinking and key challenges confronting the research community. Conclusions are drawn calling for: definitional precision of hospitality; a clearly articulated research philosophy locating hospitality as a specialist field of study within the social science landscape; an enhanced degree of research philosophy awareness by researchers; and the benefits of formulating and agreeing an internally valid conceptual framework. Copyright © 2002 John Wiley & Sons, Ltd.