Product returns on the Internet: A case of mixed signals?

In two studies, we investigate the interrelationship between return policy leniency and retailer quality. In the first study, we content analyze the return policies of e-tailers randomly selected from those listed at BizRate.com. Then we relate the return policy characteristics to these quality ratings. Consistent with signaling theory, we find that as the ratings of e-tailer quality increase, return policy leniency increases in non-consumable product categories. However, the positive quality/return policy leniency relationship does not hold in consumable product categories. In a follow-up experiment, we investigate how consumers interpret the return policy signal. Specifically, we find that consumers' ability to control their shopping experience and their general trust of e-tailers moderate their reactions to return policies that differ in leniency. Finally, we discuss the theoretical and managerial implications of this research.     

Entry,Growth and Patenting in Industrial Clusters: A Study of the Aerospace Industry in the UK

This paper studies how firm performance is influenced by the strength of the industrial cluster (or industrial district) in which it is located. The paper presents estimates of firm-level employment and patent growth models for a range of '5-digit' aerospace industries in the UK. In these models, employment in the firm's own sector and employment in other sectors is taken as a measure of the strength of the cluster. Strong positive clustering effects are found in many sectors, but nevertheless some clustering effects are negative. Entry into clusters of this industry is also examined and some sectors are found to attract new entry while others are only attracted.     

External reporting of accounting and financial information via the Internet in Spain

This paper describes the current (July 1998) level of usage of Internet communication technologies by Spanish quoted companies for communication of financial and other information to interested parties. First, in order to place the communication activity in context, the current extent of Internet access in Spain is described. Second, a study of the websites which have been established by Spanish companies quoted on the Madrid Stock Exchange is reported. Finally, the paper discusses the actual and potential development of the Internet as a means of establishing ‘corporate dialogue’ (Spaul, 1997) with stakeholders.     

Career commitment in collectivist and individualist cultures: a comparative study

A comparative study of Malaysian and Australian managers used the Carson and Bedeian multidimensional career commitment measure and the individualism-collectivism scale developed by Singelis et al . (1995) in a survey to test the hypothesis that career commitment is likely to be higher in individualistic than in collectivistic cultures. Malaysian managers were more collectivistic but also more vertically individualistic than Australian managers, and the two groups differed only in their levels of career resilience commitment and were not significantly different in career identity and career planning commitment. These results may reflect a shift from collectivism towards individualism with Malaysia's economic development, but collectivism may also be adapting to economic development and social change and the findings add weight to recent criticism of accepted conceptualizations of cultures.     

How Valuable are the Patents Behind Section 337 Cases?

A US patent protects the owner of the intellectual property from imitators producing in the US and foreign imitators selling in the US market. There are two venues for filing infringement cases against international infringement of US patents, with the International Trade Commission (ITC) using Section 337 of the Tariff Act of 1930 or with federal district courts. Three indicators of patent value suggest that patents litigated under Section 337 are on average more valuable; however, their values tend to be more variable. The latter suggests that some firms may be using Section 337 not for protection against international infringement of US patents but for protection against imports.     

Input Controls,Input Substitution and Profit Maximisation in the English Channel Beam Trawl Fishery

Studies of input substitution in fisheries have tended to focus on substitution between physical inputs and/or time fished. However, input controls may create incentives for substitution of other inputs into the production process. For example, fishers faced with constraints on access to particular areas of the fishery may substitute physical inputs for fishing location. This was the case with the UK beam trawl fishery in the English Channel. Constraints were imposed on access to particular areas of the fishery through restrictions on engine power. This created incentives for a number of fishers to reduce their engine power to meet the conditions of the input control. The relative contribution of the boat inputs and location in the production process and the potential for substitution were examined using a translog production function. The results suggested that the apparent input substitution was consistent with profit maximising behaviour.