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21.
Organizational identification as a determinant of customer orientation in service organizations 总被引:1,自引:0,他引:1
The marketing literature suggests that frontline employees are the central determinant of how customer-oriented a service
organization is perceived to be by its customers. However, little is known about the contingencies of employees’ customer
orientation (CO) beyond personality traits and broadly construed work attitudes. Based on the social identity approach, the
present article develops a multilevel model whereby CO is the result of identity-based management of frontline employees.
Two empirical studies in the travel industry show that employees’ CO depends on employees’ organizational identification and
their leaders’ acting as role models of CO. 相似文献
22.
23.
Dick Durevall 《Journal of development economics》1999,60(2):405
This paper evaluates the inertial inflation hypothesis for Brazil. The hypothesis posits that indexation created a feedback mechanism such that one-time supply shocks were fully transmitted into permanent changes in inflation. A theoretical model is used to show that this outcome is based on the assumption of perfect price flexibility. However, with price stickiness indexation does not produce inertial inflation. The degree of inertia is then compared for two periods: one without indexation (1945–1963), and one with indexation (1969–1985). Finally, vector-autoregressive representations are estimated for the latter period, allowing for price stickiness. The empirical results do not support the hypothesis. 相似文献
25.
26.
The cruise industry has grown dramatically during the 1980s to the extent that over four million North Americans will have opted for a cruise holiday in 1990. The Caribbean is perfectly placed to take advantage of this market but the governments concerned have not supported tourism development appropriate to the transnational cruise line operators. Cruise ship arrivals in the Caribbean are growing faster than stopover arrivals so it is vital that the various Caribbean governments cooperate with the transnational cruise line operators in planning and providing the necessary infrastructure to tempt the cruise ship arrivals to part with their dollars at the Caribbean destinations. 相似文献
27.
Geoffrey Dick 《Economic Outlook》1990,14(10):1-4
The opening up of Eastern Europe may give rise to a surge in investment as the former socialist economies move to a market-based system. The scope for modernization of the region in terms of its industrial, environmental and social capital raises the question of how the increase in demand can be accommodated. Since the Ergonomic shock of the early 1980s, most of the world's net saving has been provided by Japan and West Germany in the form of huge current account surpluses. If GMU now implies a significant drop in German savings, does this mean, as the OECD has recently suggested that there is a risk that world savings will be inadequate? 相似文献
28.
This paper examines the impact of macroeconomic policies in a general equilibrium system where the product market is modelled as an oligopolistic supergame. It is shown that policies which affect the interest rate, influence the degree of competition and hence the level of output in the economy. The analysis reveals that some macroeconomic policies may have perverse and counter intuitive effects in the system. 相似文献
29.
HR professionals must always be “becoming” or constantly changing and adapting. For the last decade, many have argued the business partner role as a complement to traditional HR administrative work. We argue in this paper that HR professionals should move beyond partners to become players. HR professionals as players are “in the game, on the field, making a difference” through their HR work. In this article, we suggest that to become players, HR professionals must learn to coach, architect, build, facilitate, lead, and provide a conscience to business leaders. Specific knowledge and tools for each of these roles are described. © 2001 John Wiley & Sons, Inc. 相似文献
30.
We introduce a multi‐level smooth transition model for a panel of time series, which can be used to examine the presence of common nonlinear business cycle features across many variables. The model is positioned in between a fully pooled model, which imposes such common features, and a fully heterogeneous model, which allows for unrestricted nonlinearity. We introduce a second‐stage model linking the parameters that determine the timing of the switches between business cycle regimes to observable explanatory variables, thereby allowing for lead–lag relationships across panel members. We discuss representation, estimation by concentrated simulated maximum likelihood and inference. We illustrate our model using quarterly industrial production in 19 US manufacturing sectors, and document that there are subtle differences across sectors in leads and lags for switches between business cycle recessions and expansions. Copyright © 2005 John Wiley & Sons, Ltd. 相似文献