ADOPTION OF THE CONCEPT OF A BALANCED SCORECARD WITHIN NSW HEALTH: AN EXPLORATION OF STAFF ATTITUDES

This paper reports on staff attitudes towards the adoption of a Balanced Scorecard (BSC) concept in the New South Wales Department of Health in Australia. Survey results reveal that staff's perceived usefulness (at the individual level) and perceived ease of use (PEU) have a significant influence on general attitudes, and intention to use the BSC. Participation also had a significantly positive relationship with PEU, and directors, managers and non‐clinicians have a more positive perception of BSC usefulness. The implications of these findings and areas for further research are then discussed.     

Information technology supporting fast food phone-in order responsiveness

Foodservice establishment managers seeking to gain a competitive advantage in operating multiple units in one local area have anew type of information tool available. The systems include call-routing, data base and reporting software, in conjunction with a PC-based telecommunications network between units. Using it, phone-in orders can be expedited to the unit in closest proximity to the customer for pickup or delivery. Also, on-line customer records equip order takers to service callers on a more personable and, potentially, a more profitable basis. System management reports assist decision makers in more effective menu and operations management.     

Real product,real factor input,and productivity in the Republic of Korea, 1960–1973

Estimates of real output, real input, and total factor productivity are constructed for South Korea for the period 1960–1973. The average annual growth rates are 9.7%, 5.5%, and 41% respectively, higher than the major developed countries. Also, capital deepening is observed to contribute substantially less to growth in Korea than elsewhere.