How social capital and knowledge affect innovation

This research analyzes the effects of interorganizational links on radical innovation using a comprehensive framework that integrates three research streams: social capital, the knowledge-based view and innovation. Incorporating data from 143 companies of innovative manufacturing and service industries, our results show that while knowledge complexity per se exerts a clear influence on radical innovation, the effect of knowledge tacitness appears only in combination with social capital. Similarly, the mere existence of strong cooperation agreements (relational social capital) does not guarantee more radical innovations, only when combining high levels of social capital with tacit knowledge does this antecedent produce more radical innovation.     

Successes and failures of the mirroring principle: the case of angling and beauty websites

This article examines whether industries with differing target markets in terms of their customers’ gender reflect the design preferences of their target markets in line with the mirroring principle. An analysis was conducted of websites of industries concentrated alternatively on male and female consumers, namely the angling and beauty salon industries. In each case, a random selection of 60 angling and beauty websites were rated using rating characteristics identified as typical of the male and female web‐design production aesthetic. The fact that each gender has a marked preference for the production aesthetic of its own gender, and that the websites of industries focused on, alternatively, male and female consumers, are produced using a predominantly male design production aesthetic, shows the current failure in certain industries to deliver the empathy or mirroring principle. The male domination of the information technology and web‐design industries, together with the earlier rooting of research on web aesthetics in the universalist, as against the interactionist perspective, are adduced as possible factors in this failure. This failure, if representative of other industries, could be leading to the suboptimal use of web design for markets not dominated by men, and may be one of the factors leading women to be less frequent users of the web than men.     

Splines and the proportion of the seasonal period as a season index

In this paper a seasonal model is proposed to deal with heterogeneous seasonal patterns, in which neither the length of the seasonal period nor the magnitude of the seasonal effects remains the same over time. In these settings, there is a need for parsimony and flexibility. To this end, the seasonal effect at a season is defined as a function of the proportion of the length of the seasonal period elapsed up to this season, and the seasonal pattern is modelled by means of evolving splines. The methodology is illustrated for weekly Canary tomato exports.     

Customer relationship management processes: How faithful are business-to-business firms to customer profitability?

Marketing academicians and practitioners have over the past decade advocated the implementation of customer equity principles within firms. This article draws on adaptive structuration theory to frame the faithfulness of firms to acquiring and maintaining customers according to their profit potential. Using survey data from 158 business units engaged in business-to-business sales, this article examines the motivational effects of market growth rate and customization requirements, and the technology and information integration capabilities of the firm as determinants of firm adherence to treating customers according to their profitability. The study finds that firms are better at maintaining customers according to their profit potential than acquiring customers according to their profit potential. Further, maintenance faithfulness appears to have more ultimate impact on firm performance. The study suggests that pursuing customer profitability has limited effectiveness unless accompanied by a broader range of initiatives aimed at making the firm more customer-focused.     

Ghanaian exporters’ international experience and performance: the mediating role of export commitment

The existing literature provides mixed findings regarding the impact of international experience on export performance. One of the reasons for these mixed findings could be the intervening mechanisms that influence international experience – export performance relationships. We examine one factor, namely export commitment. Drawing from the resource-based view, we examine how the interaction between international experience and export commitment enhances export performance. Based on a sample of 116 Ghanaian exporting firms, the findings suggest that export commitment significantly mediates the association between international experience and export performance. We make two key contributions: first, we provide understanding of how international experience contributes to export performance – through enhancing export commitment. Second, we provide evidence from an under researched geographical context, namely Ghana. Thus, we extend the existing literature to sub-Saharan African countries.     

The Extent, Pattern, and Degree of Market Integration: A Multivariate Approach for the Brazilian Rice Market

The extent, pattern, and degree of integration are analyzed in a multivariate system with cointegrating restrictions. The extent of the market is found by identifying locations that are linked by trade and where prices share identical long run information (permanent component). The pattern of integration characterizes interdependence and is analyzed by estimating a vector error correction model. The degree of integration is calculated with persistence profiles of the long run relations. We demonstrate that bivariate models are inadequate for capturing the spatial dynamics of price adjustment. The methodology is applied to the Brazilian rice market and policy implications are discussed.