Organizational capabilities in e-commerce: An empirical investigation of e-brokerage service providers

E-commerce not only has tremendous potential for growth but also poses unique challenges for both incumbents and new entrants. By examining drivers of firm performance in e-commerce from a capabilities perspective, the authors conceptualize three firm capabilities that are critical for superior firm performance in e-commerce: information technology capability, strategic flexibility, and trust-building capability. The extent and nature of market orientation is conceptualized as a platform for leveraging e-commerce capabilities. The authors test the effects of e-commerce capabilities on performance (e.g., relative profits, sales, return on investment) using data from 122 e-brokerage service providers. The results indicate that information technology capability and strategic flexibility affect performance given the right market orientation. Amit Saini (asaini2@unl.edu) is an assistant professor of marketing at University of Nebraska-Lincoln. He conducts research in the area of marketing strategy, technology-marketing interface, e-commerce strategy, and customer relationship management. He has presented papers at major conferences, and his research appears in theJournal of the Academy of Marketing Science and American Marketing Association—Marketing Educator’s Conference Proceedings. His industry experience includes sales management and quantitative market research. Jean L. Johnson (Johnsonjl@wsu.edu) is a professor of marketing at Washington State University. Her research includes partnering capabilities development in, and management of, interfirm relationships and management of international strategic alliances. Her research appears in journals such as theJournal of Marketing, the Journal of International Business Studies, theJournal of the Academy of Marketing Science, and theInternational Journal of Research in Marketing. She serves on the editorial boards of theJournal of Marketing, theJournal of the Academy of Marketing Science, the Journal of Retailing, theJournal of Business and Industrial Marketing, and reviews for others. She spent several years in the advertising industry and has lived, taught, and conducted research in France and Japan. She has been selected to cochair the 2006 winter American Marketing Association (AMA) conference.     

Long-term trends in weather-related crash risks

This study explores whether automobile travel during inclement weather has become more or less risky over the past two decades. The analysis is based on the integration of two government databases and a matched-pair framework for comparing casualty rates under different weather conditions for 10 Canadian cities. The most notable result is a downward trend in relative risk during rainfall from 1984 to 2002 – both overall and when further disaggregated by injury severity combined with precipitation amount, city group, and time of day. By contrast, the overall relative risk of casualty during snowfall shows no significant change over time.     

Urban Warfare Ecology: A Study of Water Supply in Basrah

This article assesses the impact of armed conflict on the drinking water service of Basrah from 1978 to 2013 through an ‘urban warfare ecology’ lens in order to draw out the implications for relief programming and relevance to urban studies. It interprets an extensive range of unpublished literature through a frame that incorporates the accumulation of direct and indirect impacts upon the hardware, consumables and people upon which urban services rely. The analysis attributes a step‐wise decline in service quality to the lack of water treatment chemicals, lack of spare parts, and, primarily, an extended ‘brain‐drain’ of qualified water service staff. The service is found to have been vulnerable to dependence upon foreign parts and people, ‘vicious cycles’ of impact, and the politics of aid and of reconstruction. It follows that practitioners and donors eschew ideas of relief–rehabilitation–development (RRD) for an appreciation of the needs particular to complex urban warfare biospheres, where armed conflict and sanctions permeate all aspects of service provision through altered biological and social processes. The urban warfare ecology lens is found to be a useful complement to ‘infrastructural warfare’ research, suggesting the study of protracted armed conflict upon all aspects of urban life be both deepened technically and broadened to other cases.     

Mobilizing Protest: Insights from Two Factory Closures

This article draws on investigations of worker response to two factory closures to develop recent discussions around mobilization theory. With many shared characteristics between the factories, both located in the garment manufacturing sector, and with similar workforces and union organization, certain key distinguishing features between the two provide insights into why worker protest became effectively mobilized and sustained in one case but failed to materialize in the other. The findings point to the value of assigning greater weight in studies of worker mobilization to the impact of prior existing social structures within a population, and the interaction between that population, its leaders and wider society.     

Benefits and Costs of Auditor's Assurance: Evidence from the Review of Quarterly Financial Statements

Even though there is a worldwide consensus as to the necessity of an audit of annual financial statements for public companies, there is divergence of views as to the review of interim financial statements. While some jurisdictions make it mandatory (e.g., Australia, France, United States), others allow the review without requiring it (e.g., Canada, United Kingdom). Using a sample of companies listed in Canada, we examine the costs associated with these reviews and the benefits they generate in terms of improvement in the quality of interim financial statements for the years 2004 and 2005. Controlling for the decision to purchase the reviews, we find that audit fees are 18 percent higher for firms with interim reviews and, contrary to many regulators' assumption, we find no evidence that this cost increase is proportionally higher for smaller firms. Regarding the benefits of interim reviews, we find no significant association between either accruals‐ or nonaccruals‐based measures of earnings management and the fact that the interim statements are reviewed by the auditor, neither in the interim reports nor in those of the fourth quarter. The results suggest that auditors' involvement with interim reports may not be as effective as previously thought at controlling the quality of interim financial statements.     

Technological experience and the technology adoption decisions in small manufacturing firms

This paper investigates changes in factors bearing on technology adoption decisions in small manufacturing firms. It is hypothesized that, as a firm's experience with technology increases and its technological capabilities grow, the decision process is gradually modified and puts more weight on those factors which are more closely related to the true potential of the technology. An empirical study shows the more innovative firms to have an outward orientation dominated by clients and suppliers, and to pay more attention to the added flexibility brought about by new technology. It is also shown that functional groups within the company play a more important role in the decision-making process.     

Perceived risk and insurance decision taking for small losses

Abstract

Little systematic research has investigated differences in expressed attitude as a function of the manner in which probability information is communicated to a decision maker. The purpose of this paper is to investigate differences in expressed attitude when insurance coverage is introduced in a known-risk situation (the probability of loss is known), an uncertain situation (there is no prior information on the probability of loss) or an ambiguous (the information provided is vague). The experiments reported in this paper have been developed and tested in the classroom with undergraduate students. Unlike the vast majority of previous work dealing with lotteries and laboratory gambles, this study examine the behavior of people when facing a purchase decision on a well-known consumer good, i.e. a bottle of wine. The comparative results provide some evidence on the risk-taking behavior of consumers for small losses. Within an insurance context, people prefer the more familiar option of a known-risk situation and contrary to expectations, the results do not provide support to ambiguity aversion but to ambiguity seeking.     

The intellectual structure of the journal Business Strategy and the Environment: A 25‐year author cocitation analysis

This article presents the intellectual structure and 25‐year author cocitation analysis of the journal Business Strategy and the Environment. The findings show that Business Strategy and the Environment is an emerging, well‐established journal in its field. The journal needs a core set of authors who are actively engaged in the production and certification of knowledge; further, it consists of a number of loosely linked research team contributors, each with its own areas of interest. The existence of these research teams is a sign of strength that characterizes the journal as it strives to foster a community of unified scholars whose published works advance our understanding of business strategic decisions and behavior with regard to the natural environment. This study is useful for contributors, readers, and editorial board members who form the journal's community of knowledge creation and certification.     

Free entry in successive oligopolies

In the present paper, we propose an extension of Spengler's (1950) analysis of successive oligopolies, to study the effects of entry in the downstream and upstream markets. Free entry is analyzed using replica economies à la Debreu and Scarf (1963) . We find that free entry may have different effects in the upstream and in the downstream market. Namely, the usual convergence of the price to the corresponding marginal cost only occurs in the downstream market.     

Informal authority in organizations

We assert that decision rights in organizations are not contractible:the boss can always overturn a subordinate's decision, so formalauthority resides only at the top. Although decision rightscannot be formally delegated, they might be informally delegatedthrough self-enforcing relational contracts. We examine thefeasibility of informal authority in two informational environments.We show that different information structures produce differentdecisions not only because different information is broughtto bear in the decision-making process, but also because differentinformation creates different temptations to renege on relationalcontracts. In addition, we explore the implications of formaldelegation achieved through divestitures.