Utilization-focused performance reporting

How best to define performance measures is a much-debated issue. Mismatches between goals and indicators can lead to distortions that undermine impact-oriented steering. This article presents a model of goal and indicator development and explains its applicability, benefits and limitations.     

A study of trust over time within a social network mediated environment

Abstract

Trust is central to many marketing models; however, few studies have measured its components over time. Many longitudinal studies have relied on retrospective recall. This study builds a theory of trust development and undermining over time within the context of social-network media.An inductive study phase used phenomenological webnography to build a theory of trust development. 352 peer-review comments were analysed over six years. Outcomes of this phase informed subsequent deductive tests.Four dimensions of trust emerged – ability, benevolence, integrity and predictability – with different salience over time. Ability, a cognitive-based dimension, was important in initial trust-building. Integrity and predictability, linked to the brain’s emotion area, became important later. Undermining of trust was a shorter process than its development.     

Child maturation, time-invariant, and time-varying inputs: their interaction in the production of child human capital

We model the relationship over time between multiple good and bad inputs to the child development production process and the multiple good and bad outcomes which are generated. Doing this avoids several well-known empirical problems associated with construction and use of aggregated inputs and outputs, the assumption of separability among inputs and outputs, and the estimation of reduced forms. Using time-demeaned data for a balanced panel of families from the National Longitudinal Survey of Youth?CChild Sample for 1994?C2000, we estimate an output-oriented directional distance function that simultaneously relates good and bad inputs from home, school, and environment, to good and bad outcomes, measured as children??s math and reading test scores as well as parent-reported behavior problems. We are able for the first time to compute partial effects among endogenous outputs. Recovering consistent estimates of time-invariant coefficients using a second-stage estimator, we find that some time-invariant variables are significant. We also measure productivity growth, technical change, efficiency change, and technical efficiency. Children??s productivity growth is highest at age 5?years and diminishes thereafter. Finally, we investigate the effect on these estimates of the choice of alternative direction vectors for the good and bad outputs.     

Learning about hardiness and servant leadership by accompanying refugees at a united nations resettlement camp

The internationalization of curriculum has contributed to a number of models for study abroad programs, service learning, and global engagement. Some frameworks are intentionally grounded in program theories and objectives shared by multiple stakeholders and the mission of the sponsoring academic institution. This article describes an international program inspired by a partnership between a Jesuit University and the United Nations agency charged with the purpose of safeguarding the rights and well‐being of refugees. The international program was grounded in the practice of accompaniment and theoretical frameworks of hardiness and servant leadership. These principles are described in the context of the curriculum, objectives, activities, and outcomes. The article concludes with lessons learned and future direction for design and delivery.     

Accidental,unprepared, and unsupported: clinical nurses becoming managers

To what extent have hospitals developed their skilled clinicians to perform the administrative and human resources (HR) manager role of the ward manager? We consider this research question through an analysis of an acute hospital called ‘The Hospital’ where the executive team is aiming to adopt a form of high-performance work system (HPWS). We focus primarily on explanations in terms of conditions, rather than the personalities of individual managers, which are most powerful in shaping their behaviour. There has long been a failure of hospitals (and other employing organisations) to develop fully the skills required by employees before they become line managers. Line managers are a critical link in the high-performance chain and this study illustrates that, despite their rhetoric, hospitals may still have much potential for implementing schemes to develop nurses further to prepare them for line-manager positions and to support them after they move into such roles. We infer from this study that such hospitals may not yet have completed the journey to having HPWS. Hence, there is still much scope for such hospitals to progress and enjoy the benefits that proponents claim for HPWS.     

Conceptual niche management of grassroots innovation for sustainability: The case of body disposal practices in the UK

The grassroots has recently been identified as an alternative site for the development of innovations that may contribute to shifts towards more sustainable systems of consumption and production. While the characteristics of these innovations have been elaborated, it remains unclear how these alternative ideas and practices can be purposively supported to populate incumbent systems. This is especially so in light of the difficulty the grassroots face in connecting forcefully with the mainstream.This article will address this issue by outlining an adaptation of conceptual niche management - an approach that focuses on the embedding of guiding principles used to fulfill basic societal needs - that is sensitive to grassroots innovation. The framework will be applied to the current UK body disposal system to illustrate how such transformative sustainability ideas may be capitalised on.