Customers’ emotions in service failure and recovery: a meta-analysis

Marketing Letters - Customers’ emotions have emerged as a dominant dimension in the complaint-handling domain. This research provides a quantitative synthesis of the role of emotions...     

Liquidity-constrained migrants

Liquidity constraints represent a major obstacle for potential migrants trying to meet the high cost of undocumented international migration. Some cover it by borrowing from a smuggling organization with a commitment to repay the loan by working in the destination country as bonded laborers. This paper compares alternative ways of financing migration and shows that debt bondage is optimal only if the international wage differential is sufficiently large in relation to migration costs. Tougher border controls as well as internal enforcement measures can be expected to reduce the incidence of debt-bonded relative to self-financed migration, although they may not necessarily lower the overall inflow of illegal aliens.     

Fiscal news and macroeconomic volatility

This paper analyzes the contribution of anticipated capital and labor tax shocks to business cycle volatility in an estimated New Keynesian business cycle model. While fiscal policy accounts for about 15% of output variance at business cycle frequencies, this mostly derives from anticipated government spending shocks. Tax shocks, both anticipated and unanticipated, contribute little to the fluctuations of real variables. However, anticipated capital tax shocks do explain a sizable part of inflation fluctuations, accounting for up to 12% of its variance. In line with earlier studies, news shocks in total account for about 50% of output variance. Further decomposing this news effect, we find permanent total factor productivity news shocks to be most important. When looking at the federal level instead of total government, the importance of anticipated tax and spending shocks significantly increases, suggesting that fiscal policy at the subnational level typically counteracts the effects of federal fiscal policy shocks.     

Hazen S. Pingree and the Detroit Model of Urban Reform

Hazen S. Pingree was a remarkable civic leader. In his four terms as mayor of Detroit from 1889 to 1897, Pingree lowered the cost of vital public utilities, including gas, lighting, and transit; modernized the city's sewage system; and rooted out corruption and dishonesty in municipal government. He successfully spearheaded the movement for the three‐cent streetcar fare and brought Detroit to the brink of public ownership and operation of its own transit system. Pingree's social reform program for Detroit centered around two interrelated urban reform movements gathering steam at the turn of the 20^th century: the movement for municipal ownership and the movement to equalize taxes by increasing taxes on corporate property. Both of these movements drew heavily from Henry George's single tax. In particular, Pingree's efforts to secure a municipally owned and operated street railway system and effort to increase taxation on corporate property illustrate the ways in which turn‐of‐the‐20^th‐century civic leaders drew from the rhetoric and substance of George's ideas to implement progressive urban reforms.     

In or out? The welfare costs of EMU membership

Sweden and the UK have repeatedly refused to join the European and Monetary Union (EMU). Surprisingly, there is very little work on the welfare consequences of the loss of monetary policy flexibility for these countries. This paper fills this void by providing a framework to evaluate quantitatively the economic costs of joining the EMU. Using a two-country dynamic general equilibrium model with sticky prices we investigate the economic implications of the loss of monetary policy flexibility associated with the EMU for each country. The main contribution of our general equilibrium approach is that we can evaluate the effects of monetary policy in terms of welfare. Our findings suggest that these economies may experience sizable welfare losses as a result of joining the EMU. Results show that the cost associated with the loss of the monetary policy flexibility is higher in the presence of persistent government consumption shocks and small trade shares with the EMU.     

The Influence of General Strikes against Government on Stock Market Behavior

Using a sample of 76 countries, this paper examines the impact of major strikes against government and its policies on stock market behavior. An occurrence of a general strike is detrimental to the value of equities, as documented by the ceteris paribus 6.11% fall in dollar-denominated stock market indices of the affected countries. This event is also accompanied by a statistically significant increase in risk, as measured by the standard deviation of returns and Value-at-Risk metrics. Taken together, these results imply that general strikes have serious ramifications for stock market investors.     

Factors of Immobility: Why the Unemployment Rate is Slow to Adjust

During the recent recession and the continuing recovery, the national unemployment rate has maintained a level that has only been observed one other time since the Great Depression. While the initial causes of the increased unemployment rate are documented, the adjustment process and reduction of unemployment rates back toward some natural rate has not been addressed empirically. In this paper, the authors analyze labor supply side factors that may cause unemployment rates to remain high for a longer period than the typical recession. The authors focus on the impact of unemployment insurance extensions, housing market contractions and the general breadth of the economic downturn as factors that slow the labor supply adjustment process and lead to prolonged high rates of unemployment.     

Forbonnais,the two balances and the Économistes

Abstract

The link established by François Véron de Forbonnais (1722–1800) between two balances, the balance of trade and the balance of power, takes its full meaning in the context of the science of trade or “commerce politique” the author developed in his works. In polemical stance against the Économistes – the Physiocrats – and starting from the irremediable fact of the division of nations rather than their union, he intended to promote two goals: peace in Europe and the prosperity of nations through foreign trade. His approach was disputed by the Économistes who proposed instead a confraternal vision of nations in a free trade environment. This paper analyses Forbonnais' arguments, the answers of the Économistes and Forbonnais' final reply, and stresses the different views of politics this polemic denotes.     

Environmental and Societal Attitudes to Working Hours in Gendered Perspective: Patterns,Preferences and Policy

ABSTRACT

This article begins from the premise that environmental degradation is a profound and present threat and that work time reduction–with an associated reduction in consumption–is one of a number of strategies that can be adopted to combat it. As a precursor to looking at how such policies can be supported, our research questions whether environmental attitudes are congruent with work time patterns and preferences. Our initial hypothesis was that those who care most for the environment would work fewer hours than those who exhibit lower levels of environmental concern, and prefer to do so. However, contra our expectations, our empirical analysis of the European Social Survey shows that those who state they care most about the environment are more likely to work longer hours, and prefer to do so. Overall, men tend to be less concerned about the environment, and work longer. Caring responsibilities, in contrast, fall disproportionately on women. We argue that this reflects traditional gender roles that are a residual from the social norm of the male breadwinner model. Given work time reduction as an environmental policy, the task is to influence preferences and ‘green’ human behaviour, especially among men.     

Human Development at Risk: Economic Growth with Pollution-Induced Health Shocks

Risks to human health stemming from polluted air, water, and soil are substantial, especially in the rapidly growing economies. The present paper develops a theoretical framework to study an endogenously growing economy which is subject to pollution-induced health shocks with the health status being an argument of the welfare function. Pollution, arising as a negative externality from production, adversely and randomly affects the regeneration ability of a human body leading to a decline in the overall health status of the population. We include two types of uncertainty surrounding the health status: continuous small-scale fluctuations, driven by the Wiener process, and large-scale shocks or epidemics, driven by the Poisson process. We derive closed-form analytical solutions for the optimal abatement policy and the growth rate of consumption. Devoting a constant fraction of output to emissions abatement delivers the first-best allocation. This fraction is an increasing function of total factor productivity, polluting intensity of production, and damage intensity of both continuous and jump-type shocks. A higher frequency of jumps also calls for more vigorous abatement policies. By contrast, the optimal growth rate of the economy is decreasing in the frequency and intensity of shocks and in the polluting intensity of output. The efficiency of abatement technology has, in general, an ambiguous bearing on both the growth rate and on the abatement share due to the opposing forces of the direct and indirect effects.