Exploring the national and organizational culture mix in service firms

Using representative samples of U.S. and Japanese retail service firms, this study explores whether one particular type of organizational culture is the best with respect to business outcomes (performance and customer satisfaction) or whether the optimum culture depends on the national context in which the firm is embedded. The findings suggest that there is a significant interaction effect of organizational culture with national culture on outcomes. Specifically, the relationships between the importance placed on the cultural values of stability, people orientation, and detail orientation and outcomes are significantly greater for Japanese than for U.S. service retailers. On the other hand, the relationships between the values of aggressiveness, innovation, and outcome orientation and outcomes are greater for U.S. retailers. Further, the findings show that firms whose cultures match those of their home countries exhibit lower levels of outcomes when they operate in other countries with different cultural values. Implications are given for how service retailers might be designed and managed for purposes of improving business outcomes.     

Conglomerate mergers,mutual forbearance behavior and price competition

This paper tests the hypothesis that conglomerate mergers lessen price competition through the creation of mutual forbearance behavior. This hypothesis is tested by estimating the impact of multi-market contacts on price competition in manufacturing industries. Potential interfirm contacts are computed for 195 of the top 200 American manufacturers in 1963. Measures of multi-market contacts are then constructed and introduced as additional explanatory variables in a three-equation model of the determinants of industry price-cost margins. The empirical results do not support the mutual forbearance hypothesis, and suggest that conglomerate mergers should not be proscribed on that basis.     

通过预防召回获得边际竞争优势

对消费品公司来说，产品召回是一个严重的问题。在美国，每年因为安全原因有成千上万的产品被召回。如图1所示，在1999年和2001年间，14个主要类别的消费品的召回数量在稳定地增加。保守地估计，每个公司召回的平均成本多于800万美元，包括对消费者的赔偿。对消费品行业来说，这可以转化为多于60亿美元的成本，这个估计不包括市场信誉造成的销售损失和失去的市场份额。     

Ethical or practical: An empirical study of students' choices in simulated business scenarios

Graduate and undergraduate students were asked to evaluate the ethicality and practicality of the lead character in several case scenarios. Students' responses indicated they believed practicality was more important than ethicality. The majority of students were able to determine the correct ethicality of the cases presented to them. The authors conclude that more research is needed in the antecedents of a student's value system.Dr. White is U.C. Foundation Professor of Management at the University of Tennessee at Chattanooga where he has been a faculty member since 1981. Dr White has published in the areas of general management, operations management, and personnel. Dr White holds the Ph. D. Degree in Management.Mr. Dooley is a candidate for the doctoral degree in management and holds an MBA degree.     

AN APPROACH TO LINKING AN ECOLOGICAL VEGETATION MODEL TO AN AGRICULTURAL ECONOMIC MODEL

Agricultural policy measures are directed increasingly towards encouraging production systems that are deemed to be favourable for ecologically valued plant communities and species. This paper presents an approach to linking an ecological model of vegetation with a regional economic model of agricultural production to provide a means of estimating the costs of achieving a given area of a desired vegetation type. This is demonstrated by an empirical study of heather and hay meadow conservation in the River Tyne catchment in northern England. The results show that policy measures need to take account both of spatial linkages within agriculture and temporal links between ecological processes and agricultural productivity.     

General Editor’s Note: Antitrust and Regulatory Update

Review of Industrial Organization -