Employee organizational commitment: the influence of cultural and organizational factors in the Australian manufacturing industry

The importance of enhancing employee organizational commitment (EOC) is highlighted by the extensive literature revealing its positive impact on employees' job performance, reducing absenteeism and turnover rates, and improving employees' adaptability to organizational change. This study provides an insight into how EOC levels can be enhanced by examining the contextual factors that can influence EOC. Specifically, the study examines the association between cultural, organizational, and demographic factors with the level of EOC in the Australian manufacturing industry. Data were collected by a survey questionnaire from a random sample of 500 managers with the results revealing that two cultural factors (outcome orientation and stability) and three organizational factors (organizational size, perceived organizational support and job satisfaction) were found to be significantly associated with the level of EOC. Further analysis provides a preliminary insight into how to enhance the EOC of specific managers with different cultural and organizational factors found to be associated with the EOC of managers at different levels in the organizational hierarchy. The findings have important implications for practitioners attempting to improve the level of EOC of their employees with the subsequent enhancements in the level of EOC likely to contribute to improvements in productivity and growth in the Australian manufacturing industry.     

Estimating The Price Impact of the Victorian Terminal Gate Pricing Scheme

The Victorian terminal gate pricing scheme commenced in August 2001. This paper will quantify the impact of the scheme on relative Melbourne and country Victoria retail petrol prices. This is done through autoregressive integrated moving average modelling coupled with intervention analysis using weekly price data. For Melbourne it was found the scheme was associated with an increase of around 2.2 cents per litre from late October 2001. For country Victoria it was associated with an increase of around 2.1 cents per litre from early November 2001. Claims the increase in relative Melbourne retail petrol prices was part of some wider trend across mainland capital cities was tested and found to be without empirical support. It is concluded terminal gate pricing made Melbourne and country Victoria motorists unambiguously worse off.     

Innovation in the medical device sector: an open business model approach for high-tech small firms

Innovation in the medical device industry is progressing rapidly with many technologies heralded as major breakthroughs. The public are often well informed about these matters, which results in a patient pull for innovations that are years from market. HTSFs operating in this environment face huge challenges in terms of realising the latent economic potential from new innovations. Open innovation offers the prospect of lower costs for innovation, faster times to market, and the chance to share risks. By developing open business models medical device companies can capture the multifaceted ideas of scientists, engineers, clinicians and indeed patients; thus allowing beneficial technologies to reach the market more quickly in a way that is evidence focused. This study uses a qualitative approach to investigate the explicit and implicit business models within HTSFs in the health care sector and provides a useful contribution to understand the challenges and identify solutions in this multi-stakeholder environment.     

The London Business School econometric model of the UK

This paper describes the London Business School econometric model — the first fully computerized model of the UK — which has been used for regular public forecasting since 1966. The model, estimated on quarterly data, is organized around the income expenditure accounts with a fully integrated flow of funds sector which ensures consistency between portfolio decisions and income, savings and investment decisions. Aggregate demand is built up from its individual components so that demand influences are important for the short- and medium-term behaviour of the model. But there are important supply-side effects which work through the real exchange rate and real wages. Monetary conditions have a powerfull effect on the model through the exchange rate, personal sector wealth and interest rates. Wages and employment are determined in a labour market in which employment decisions depend on the level of demand and real wages while real wages depend on the level of unemployment, real benefits and direct and indirect taxes as well as underlying trends in productivity. Asset prices move in any period to clear both the spot and the future market in assets so that current asset prices in the equity, gilt-edged and foreign exchange markets reflect all current information about the expected state of the economy. In contrast, goods prices adjust sluggishly. The combination of continuously clearing asset markets and sluggish wages and prices gives the model many of the theoretical characteristics associated with the open-economy models of Dornbusch and Buiter and Miller.     

Politics, policy and regional tourism administration: a case examination of Scottish area tourist board funding

The issue of Area Tourist Board (ATB) funding in Scotland has been of growing importance since 1996, when the Government empowered a reduction in the number of such Boards from 32 to 14. While much of the controversy surrounding this reduction in the number of Boards has centred on issues of the discharge of responsibilities, questions of ATB funding have recently been brought to the fore because of financial difficulties faced by several ATBs. This paper explores questions of ATB funding, beginning with an overview of Scotland's tourism administrative structure before proceeding to examine perceived difficulties with the role, structure and funding arrangements for the ATBs in the context of current debates to resolve these. With the ultimate objective of evaluating the most commonly propounded resolutions to the ATB funding problem, the paper describes and analyses opportunities for, and obstacles to long-term change, conluding that a possible palliative is a centralized funding mechanism tempered by safeguards to local accountability and the delivery of tourism services.     

Customer service—the missing dimension in marketing management

Although several writers have drawn attention to Customer Service as a vital ingredient for success in marketing there is still confusion over what is, how to measure it and hence how to manage it. Yet examples continue to emerge which suggest that Customer Service is the essence of the marketing concept in practice and therefore a source of differentiation and competitive advantage.

It is also suggested that the way firms deal with customer service is a more accurate reflection of their marketing orientation than organisational or other characteristics. A useful reminder that business is about creating and providing customer satisfactions would therefore seem appropriate and ways to improve Customer Service are suggested based on several case study examples.     

Guest Editorial

Abstract

This study empirically examined the role of a personality trait, public individuation, in furthering our understanding of opinion leadership. Relevance of this new psychological dimension, and past findings on characteristics of opinion leaders are discussed. Discriminant analysis revealed that, in addition to personal involvement and product familiarity, public individuation was the only other variable which was important in distinguishing opinion leaders from non-leaders. Risk preference, open-mindedness, and mass media exposure, though correlated with opinion leadership, were not found to be important predictors of opinion leadership. Implications for advertisers are discussed.     

The Gall in Mother's Milk

How the 1981 WHO code on infant formula marketing came about: the roles played by Nestlé, the other manufacturers, and activist groups.