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Shu-Yun Yin Kuan-Kai Huang Jiunn-I Shieh Yu-Huei Liu Hsin-Hung Wu 《Quality and Quantity》2016,50(2):751-766
Telehealth services provide a means of monitoring a patient’s vital signs through the use of equipment or mobile devices and have the potential to extend clinical outreach to more patients regardless of geographical locations. However, patient acceptance is essentially important for the success of telehealth implementations. Thus, it is of interest to evaluate patients’ attitudes and perceptions toward the use of telehealth services. This study combines service quality model and importance-performance analysis to evaluate telehealth services provided by a case hospital. The results show that six items belong to major weaknesses, which should be addressed immediately in order to reduce patients’ complaints. In contrast to major weaknesses, there are seven items classified as major strengths, which should be maintained to provide telehealth service excellence in order to establish better and longer relationships with patients in the long-term perspectives. 相似文献
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Juin‐jen Chang Jhy‐hwa Chen Jhy‐yuan Shieh 《International Journal of Economic Theory》2012,8(4):345-359
In a dynamic model with a keeping‐up‐with‐the Joneses preference and market imperfections, we attempt to investigate under what circumstances and for what reason the optimal tax should be state‐varying. We extend the Ljungqvist and Uhlig (2000) proposition to include preferences that exhibit non‐homotheticity. We show that a keeping‐up‐with‐the‐Joneses preference (a non‐intertemporally‐dependent preference) can lead the social planner to commit to a state‐contingent tax on labor income. Moreover, the optimal labor income tax can be either procyclical or countercyclical with respect to economic fluctuations, this crucially depending on whether the level of contemporaneous consumption increases or decreases the wedge between the intertemporal substitution elasticity of households and of the social planner. 相似文献
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In this paper, we modify the Djajić [Djajić, S., 1987. “Government Spending and the Optimal Rates of Consumption and Capital Accumulation,” Canadian Journal of Economics 20, 544–554.] model in such a way that government consumption expenditure provides utility to households via the total stock of government services rather than the government consumption flow alone. By using such a framework, we show that the optimality condition for the public service capital stock is the marginal rate of substitution between public service capital and consumption that equals the intertemporal marginal rate of transformation between the two goods. In addition, we show that the relationship between private consumption and public service capital in a household's utility plays an important role in determining the transitional behavior of relevant variables. We also examine the second-best government consumption expenditure policy. By contrast, in the standard flow specification, e.g., Turnovsky and Brock [Turnovsky, S.J. and Brock, W.A., 1980. “Time Consistency and Optimal Government Policies in Perfect Foresight Equilibrium,” Journal of Public Economics 13, 183–212.], Ihori [Ihori, T., 1990. “Government Spending and Private Consumption,” Canadian Journal of Economics 23, 60–69.], and Turnovsky and Fisher [Turnovsky, S.J. and Fisher, W.H., 1995. “The Composition of Government Expenditure and its Consequences for Macroeconomic Performance,” Journal of Economic Dynamics and Control 19, 747–786.], the second-best government consumption expenditure is decided on the basis that the marginal utility of consumption is equal to the discounted sum of the marginal utility of the government's flow spending. 相似文献
15.
Why is it so common for the seller to provide guarantees that say “Satisfaction guaranteed or your money back” along with the sale of a product? Newly introduced goods and mail-ordered products are usually sold with such guarantees. In honoring money-back guarantees, why is it a common business practice to pay back exactly the purchase price rather than a portion of it? In this paper we study the informational role and optimality of the common business practice of money-back guarantees in a signaling model with quality uncertainty and risk-neutral buyers. We find that money-back guarantees and price together completely reveal a monopoly firm's private information about product quality, Moreover, the private information is revealed at no signaling cost. Furthermore, we show that in terms of the level of monetary compensation specified by a guarantee, price is the profit-maximizing level of monetary payback in case of product failure. 相似文献
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This note examines the effects of market structure on production and location decisions of an oligopolistic firm. It shows that if transportation rates are a function of quantity shipped and distance traveled, a linearly homogeneous production function is not sufficient to ensure independence between the optimum location and market structure unless (i) the elasticities of transportation rates with respect to quantity shipped are constant and identical, and (ii) the ratios of marginal products to the marginal transportation costs are equal for each input. This results is significantly different from Hwang and Mai's in the constant transportation rates case. 相似文献
17.
The two-stage approach consistently to present a generalized location theory of the firm in linear space is employed. It is shown that the second-order sufficient condition for the profit-maximizing and/or cost-minimizing location problem requires that transport rates increase with distance. In the process, it is demonstrated that this approach provides a compact way to analyze the location and production decisions separately and to avoid the errors made by Mathur and others. 相似文献
18.
This study applies importance-performance analysis to examine how the services provided by the convenient store (Hi-Life)
located in Asia University have been changed when a competitor of a 7–11 convenient store opens nearby the university. In
this case study, the performance for each item in the survey was measured by the average value, while the importance was evaluated
by the variance-based methods. With the use of importance- performance analysis, a comparison of provided services at Hi-Life
can be evaluated by two four-quadrant matrices to see how the services have been changed when the 7–11 becomes the competitor
nearby the university. 相似文献
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Chich-Jen Shieh 《The Service Industries Journal》2013,33(5):791-807
This article reports the results of a study of customer knowledge management (CKM) of Taiwanese service businesses in China. Over 600 questionnaires were sent out to the Taiwanese directors and staff in 150 Taiwanese service businesses in Kun-Shan City, China, with 322 valid responses included in the study. Four relationships were examined in the study: the correlation between CKM and organizational performance, between CKM and the learning organization, between organizational performance and the learning organization, and finally the effect of the learning organization on the relationship between CKM and organizational performance. Findings and conclusions are discussed. 相似文献