Banks’ non-traditional activities under regulatory changes: impact on risk,performance and capital adequacy

Using the big six Canadian chartered banks quarterly financial statements and daily stock market data from 1982 to 2018, we examine the impact of non-interest income on Canadian banks’ risk, performance and capital under the different major regulatory changes made to the Bank Act of Canada. Our results show that Canadian banks’ expansion into non-traditional activities had slightly decreased their risks and significantly improved their performance benefitting from income diversification. Moreover, while adhering to capital adequacy regulation, reshuffling banks’ portfolio towards non-traditional activities did not reduce Canadian banks’ capital ratio. In spite of the re-regulation towards universal banking against ring-fencing, this feature buttresses the effectiveness of capital adequacy regulation in Canada in linking banks capital allocation with their risk taking.     

Exploring the national and organizational culture mix in service firms

Using representative samples of U.S. and Japanese retail service firms, this study explores whether one particular type of organizational culture is the best with respect to business outcomes (performance and customer satisfaction) or whether the optimum culture depends on the national context in which the firm is embedded. The findings suggest that there is a significant interaction effect of organizational culture with national culture on outcomes. Specifically, the relationships between the importance placed on the cultural values of stability, people orientation, and detail orientation and outcomes are significantly greater for Japanese than for U.S. service retailers. On the other hand, the relationships between the values of aggressiveness, innovation, and outcome orientation and outcomes are greater for U.S. retailers. Further, the findings show that firms whose cultures match those of their home countries exhibit lower levels of outcomes when they operate in other countries with different cultural values. Implications are given for how service retailers might be designed and managed for purposes of improving business outcomes.