Assessing the Visibility of Destination Marketing Organizations in Google: A Case Study of Convention and Visitor Bureau Websites in the United States

Search engines are playing an increasingly dominant role in providing access to tourism information on the Internet. As such, it is argued that destination marketing organizations (DMOs) must have a substantial understanding of the visibility in search engines in order to create competitive positions within this important marketplace. The goal of this study was to develop a process to assess the visibility of DMO websites in one of the major search engines (i.e., Google). A set of 18 cities in the United States were selected to be used as case studies of the visibility of their convention and visitor bureau (CVB) websites in relation to travel queries identified using Google Adwords Keyword Tool. The results indicate that there are substantial differences in the relative positions of CVB websites on Google. In particular, there seems to be huge gaps among the search domains within CVB websites in terms of their visibility to online travelers and volume of search within those domains. This study offers a number of implications for research and practice of search engine marketing for tourism destinations.     

Mobile Technology: An Exploratory Study of Hotel Managers

Hospitality businesses provide a natural context for mobile technology, especially given the dynamic nature of the business, the size and complexity of many hotel operations, and the need to have managers visible and overseeing multiple areas of the business (and sometimes, multiple properties) concurrently. To explore the potential for mobile technology in hospitality business contexts, we surveyed 70 full-service hotel property managers. The survey was based upon two theoretical frameworks: technology adoption model and innovation diffusion theory. Specifically, this study addressed (a) hotel property managers’ intentions to use mobile technology at work, (b) factors influencing their intentions, (c) their suggestions for implementing mobile applications in different departments, and (d) demographic characteristics of those who are inclined to adopt certain types of mobile applications. This study identified the top opportunities for mobile applications and found adoption differences based upon the respondents’ demographics as well as the factors of perceived enjoyment and relative advantages as significant determinants of hotel property managers’ intentions to use mobile technology. This study concludes with recommendations for industry practitioners and suggestions for future research opportunities related to mobile technology adoption and usage in hospitality.     

The Role of Physically Active Leisure for Enhancing Quality of Life

Drawing upon bottom-up theory of life satisfaction, this study develops and tests a model that links physically active leisure to people's quality of life. Results from a sample of 827 running event participants revealed that satisfaction with event participation and psychological involvement in running were significant predictors of participants’ life domain satisfaction and overall life satisfaction, both of which are common subjective indicators of quality of life. Conversely, behavioral involvement in running was a non-significant predictor of life domain satisfaction and overall life satisfaction. These findings suggest that physically active leisure may enhance participants’ quality of life by providing positive experiences through event participation and contributing to psychological involvement in physical activity.     

Methodological Issues in Measuring Crowding-Related Norms in Outdoor Recreation

Based on theoretical and methodological similarities between research on recreationrelated norms and contingent valuation, three methodological issues--question format, starting point bias, and information bias--are explored as they apply to measuring crowding-related norms of visitors to two national parks. Few statistically or substantively significant differences in crowding-related norms were found to be associated with these methodological issues. Study findings suggest that measures of crowding-related norms may be relatively "robust,"and this may add weight to the "validity" of the theory and methods associated with crowding-related norms in outdoor recreation.     

The Experiencing Self and the Remembering Self: Implications for Leisure Science

ABSTRACT

In this research reflection we question the way leisure experience is commonly understood and how leisure science is commonly conducted. Specifically, we focus on advances in multiple self-theory popularized by Daniel Kahneman in Thinking, Fast and Slow, an in-depth examination of human thought processes. After establishing Kahneman's foundational perspective, we apply his thinking to leisure experience and leisure science by reviewing recent scholarship focused on the “experiencing” and “remembering” selves (2000). We conclude the reflection by discussing the implications of Kahneman's thinking for the use of self-reports by leisure scientists, as well as call for greater congruence between the selves we seek to research and our selected research methods.     

The use of negotiation strategies among recreational participants with different involvement levels: the case of recreational swimmers

This paper is aimed to segment recreational swimmers according to their involvement level, profile the involvement groups according to demographic variables, and further test the role of negotiation strategies in the development of swimming involvement. Two hundred and sixty (N?=?260) recreational swimmers participated in the study and completed Kyle et al.'s three-facet involvement scale and Alexandris et al.’s five-dimension leisure negotiation scale. The results of cluster analysis revealed three distinct involvement groups: high, medium and low involved recreational swimmers. The high involved group consisted mainly of females, middle-aged and married individuals; the medium involved group did not have a clear demographic profile, while the low involved group consisted mainly of males and young individuals. The three involvement groups had statistical significant scores in all the five negotiation strategy dimensions, with the high involved individuals having the highest scores and the low involved individuals having the lowest ones. These results provide empirical support for the negotiation proposition, which was developed by Jackson, Crawford, and Godbey. They further contribute to the existing leisure literature by showing how demographic segmentation can be used in combination with psychographic variables in order to profile groups of participants.     

New Product Development in Rapidly Changing Markets: An Exploratory Study

Rapid technological change can be both a blessing and a curse. For example, investors and firms of all sizes hope to reap the rewards that may arise from the apparent convergence of the computer, telecommunications, and entertainment industries. With the high level of uncertainty inherent to such rapidly changing markets, however, those potentially dazzling returns are counterbalanced by a daunting level of risk. John Mullins and Daniel Sutherland suggest that firms operating in such markets require NPD practices that can mitigate risk, manage uncertainty, and, of course, increase the likelihood of new product success. To gain insight into the NPD practices that can meet those challenges, they conducted in-depth interviews with managers who were directly involved in NPD projects at US WEST, Inc., a large, multinational firm in the telecommunications industry. The study focused on identifying practices that help the firm bring new products into rapidly changing markets quickly, efficiently, and effectively. A key objective of their study was to go beyond the basics—for example, the use of cross-functional teams—to identify specific practices that allow the firm to address the various levels of uncertainty that characterize its markets. They identify three levels of uncertainty that confront firms operating in rapidly changing markets. First, potential customers cannot easily articulate needs that a new technology may fulfill. Consequently, NPD managers are uncertain about the market opportunities that a new technology offers. Second, NPD managers are uncertain about how to turn the new technologies into products that meet customer needs. This uncertainty arises, not only from customers' inability to articulate their needs, but also from managers' difficulties in translating technological advancements into product features and benefits. Finally, senior management faces uncertainty about how much capital to invest in pursuit of rapidly changing markets as well as when to invest. The study identifies six practices that help the firm address the uncertainty and risk inherent in its rapidly changing markets. For example, market research in this firm's NPD process focuses more on probing than it does on measuring. Involvement of prospective customers in idea generation and the use of prototypes early in the NPD process help the firm uncover customer needs and market opportunities. Large-scale, quantitative market research focuses primarily on determining market size and price points.     

The greening of industry: needs of the field

This article takes stock of some of the advances research on the greening of industry has made over the last decade and sets out an agenda for the next one. Obviously, a thorough review of all of the work on the greening of industry is outside the scope of this article. Instead we will only outline the evolution of the field and focus on the area of inquiry situated at the centre of greening of industry studies: the determinants and consequences of greening. These two questions were the focus of some of the first greening of industry studies and a multitude of works, especially on the determinants of greening, subsequently has identified numerous important insights. Yet, this area of inquiry also exemplifies major weaknesses within research in data on the greening of industry. Progress in our understanding of greening has been hampered by a lack of theoretical and methodological rigour. This article points out the resulting gaps in the scientific analysis of greening and lays out research necessary to improve our understanding of its causes and consequences. © 1998 John Wiley & Sons, Ltd and ERP Environment.