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1.
Grewal Dhruv Hulland John Kopalle Praveen K. Karahanna Elena 《Journal of the Academy of Marketing Science》2020,48(1):1-8
Journal of the Academy of Marketing Science - 相似文献
2.
Songting Dong Min Ding Rajdeep Grewal Ping Zhao 《International Journal of Research in Marketing》2011,28(1):38-50
The linear functional form of the effect of customer satisfaction on repurchase intentions may not be adequate under all circumstances; however, we lack a clear understanding of the factors that may drive variation in the functional forms of the satisfaction-loyalty relationship. Building on existing research, the authors consider how the functional form of the effect of satisfaction on repurchase intentions varies across segments formed at the intersection of product categories and customer economic and demographic variables. A comprehensive data set obtained from the sponsors of the Chinese Customer Satisfaction Index provides the input for a flexible cubic regression configuration to model the functional forms. The linear functional form emerges as the most prominent across 972 product-customer segments (51%), followed in frequency by the S-shaped and convex forms and, finally, the inverse S-shape and concave forms. Different product category characteristics, customer economic and demographic variables, and market characteristics moderate the effect of satisfaction on repurchase intentions differently for the linear, quadratic, and cubic terms. This research reveals key resource allocation implications based on the functional forms of the effect of satisfaction on repurchase intentions, as well as strategic segmentation implications related to the varying influence of product category characteristics, customer economic and demographic variables, and market characteristics. 相似文献
3.
Davenport Thomas Guha Abhijit Grewal Dhruv Bressgott Timna 《Journal of the Academy of Marketing Science》2020,48(1):24-42
Journal of the Academy of Marketing Science - In the future, artificial intelligence (AI) is likely to substantially change both marketing strategies and customer behaviors. Building from not only... 相似文献
4.
Grewal Dhruv Noble Stephanie M. Roggeveen Anne L. Nordfalt Jens 《Journal of the Academy of Marketing Science》2020,48(1):96-113
Journal of the Academy of Marketing Science - This paper introduces a conceptual framework for understanding new and futuristic in-store technology infusions. First, we develop a... 相似文献
5.
Evaluation of subsidiary marketing performance: combining process and outcome performance metrics 总被引:1,自引:0,他引:1
Dhruv Grewal Gopalkrishnan R. Iyer Wagner A. Kamakura Anuj Mehrotra Arun Sharma 《Journal of the Academy of Marketing Science》2009,37(2):117-129
Issues in evaluating marketing performance and devising appropriate metrics for measurement have taken center stage in marketing
thought and practice in recent years. We propose an empirical model that enables a multinational enterprise (MNE) to assess
the marketing performance of its subsidiaries, taking into explicit consideration the fact that tactical actions by subsidiaries
contribute to the creation of assets that can be harnessed for marketing outcomes. Thus, our model captures the asset creation
abilities of marketing expenditures and also takes in to account the environmental differences of the context in which each
MNE subsidiary operates. We evaluate comparative, overall, and process-level (creation of market assets and market yield)
marketing performance in the context of multi-country operations. This simultaneous examination of marketing process and marketing
outcome performance enables a global corporation to gain strategic, operational, and diagnostic insights into the performance
of its subsidiaries. Our approach is empirically illustrated with an evaluation of the marketing performance of subsidiaries
of a large global corporation. 相似文献
6.
Crises in business markets: implications for interfirm linkages 总被引:1,自引:0,他引:1
Rajdeep Grewal Jean L. Johnson Suprateek Sarker 《Journal of the Academy of Marketing Science》2007,35(3):398-416
In the global economy, firms link with customers and suppliers through a complex nexus of strategically critical interfirm
relationships. Due to the diversity of environments and networks involved, these linkages are increasingly vulnerable to catastrophic
disruptions, also referred to as “crises.” The authors offer an advanced conceptualization of crises and explicate the interplay
of crises and interfirm relationships. On the basis of literature and qualitative data from 27 interviews with executives
in 13 firms, the authors develop a process model of crisis that consists of five phases: (1) awareness and acknowledgment,
(2) sensemaking, (3) response design, (4) response implementation, and (5) reconciliation in the aftermath. In discussing
the model, the authors emphasize the influence of crisis on interfirm relationships and conversely highlight the role of the
interfirm relationships in crisis management.
The authors contributed equally and are listed alphabetically. 相似文献
7.
This investigation explores the effects of ad credibility and ad format (direct comparative vs. noncomparative) on consumers' beliefs, attitudes, and purchase intentions for over-the-counter (OTC) medications. It is hypothesized that ad credibility moderates the effects of ad format. To test the hypotheses three different experiments were conducted, with each one using a different method to manipulate ad credibility (multiple explanations for claimed superiority, claim substantiation, and approval of ad information from the Federal Trade Commission). The results of the three studies provide consistent support for the main effects of ad credibility and ad format. Increased persuasion was evidenced with higher credibility ads and with direct comparative ads. However, the hypothesized interaction consistently was not supported. Implications of these findings are discussed. 相似文献
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9.
This research examines the interaction of two cues, retailer reputation and guarantees on evaluations. Extending Mandler's (1982) incongruity framework, we illustrate across three studies how moderately incongruent signals can be combined to enhance evaluations. Unique to our application of moderate incongruity, however, is the fact that guarantee cues can be incongruent with the retailer's reputation, in terms of domain (e.g., price matching guarantee (PMG) offered by provider whose reputation is based on service, not pricing) or valence (e.g., PMG offered by retailer known for carrying expensive merchandize). This dual perspective on the source of incongruity (domain or valence) is important and highlights when guarantees enhance evaluations. 相似文献
10.
This research endeavors to understand the contingent effects of semantic price cues while taking into consideration several important contextual factors. These factors include where the customer encounters the semantic cue (in-store, at-home, online), whether the consumers’ shopping goal is hedonic or utilitarian in nature, the impact of shopping alone or with a companion, as well as the consumer's motivation to process the product information. Findings indicate that a within-store cue (compared to a between store cue) enhances evaluations when the shopping in a store with a utilitarian goal, when shopping alone, and when their motivation to process is low. A meta-analysis of the results demonstrates the robustness of the differential impacts of these semantic cues. 相似文献