How can regional,local and national fundraising work together more closely? A case study — The WaterAid Munro Challenge 1995

The WaterAid Munro Challenge 1995 started life as a small, local, hill-climbing event and after the event's potential was recognised WaterAid decided to execute the event nationally. This paper examines how the transition was managed, how the nine regional committees were co-ordinated, and how some of the difficult issues were tackled from one office with one staff member.     

An employee-centred analysis: professionals' experiences and reactions to HRM

A key premise underlying research efforts about human resource management (HRM) is that it leads to improved performance through bolstering employee attitudes. The value of assessing employee reactions to HRM practices is now widely recognised. Using process models of strategic HRM, we adopt an employee-centred focus to explore the perceptions of a sample of New Zealand professionals with regard to HRM practice, attitudes, reactions and performance. Our findings provide support for some elements in this model, but not all. Although the relationship between practices and attitudes is strong, the relationship between reactions and performance is not. We conclude that the employee experience of practice is still a murky concept and suggest greater clarity about what this means, and how this could, and indeed should, be assessed is urgently required.     

The Best I Can Be: How Self‐Accountability Impacts Product Choice in Technology‐Mediated Environments

Technology‐mediated environments are important not only as the location for an increasing proportion of purchases, but also as an even more pervasive part of the purchase journey. While most research into online consumer behavior focuses on attitudes as an antecedent of product choice, this article focuses on an important but hardly explored variable that may be impacted by technology‐mediated environments: self‐accountability. Laboratory experiments suggest that self‐accountability may influence online purchases, but this has not been confirmed in field studies. Furthermore, although this prior work suggests that self‐accountability may impact product choice through the elicitation of guilt, the role of positive emotions has not been explored. Using two surveys with online retailers, this paper (a) shows that in a technology‐mediated environment, self‐accountability influences product choice; (b) proposes and confirms a complementary route for this effect through pride that is stronger than that through guilt; and (c) evidences the relationship between self‐accountability and perceived consumer effectiveness. These results show a clear opportunity for digital marketers to encourage self‐accountability, to thereby elicit pride and not just guilt, and hence to impact consumer decision making in technology‐mediated environments, particularly when choices have sustainability implications.     

Mobilising for equality? Understanding the impact of grass roots agency and third party representation

Does mobilisation theory provide telling insights into the collective expression of gendered grievances? By analysing the dynamics of activism on pay inequality in the British local authority sector, this article offers a negative evaluation, calling for a deeper understanding of grass roots agency and third‐party representation beyond the workplace.     

Producing ceramic art works through tourism research

It might appear initially that the diverse fields of ceramics and tourism do not have much in common. However, printed pictorial ceramic objects have been widely available since the 1860s as touristic souvenirs. The relationships between art and tourism, however, have been explicitly examined by only a few tourism researchers. This paper critically examines how tourism research can actively and innovatively inform artistic practices. It thus explores the relationships between the production of ceramic art work, souvenirs, photography and tourism. In so doing it challenges the conventional opposition between art and souvenirs through the integration of popular tourism imagery and the distortion of souvenir shapes.     

Meeting planners’ experiences of multiple service failures: A dynamic model of organizational justice

This article investigates service failures in the meeting industry, with a particular focus on multiple failures. Drawing on an integrative model of organizational justice, this research developed a framework to study meeting planners’ responses following multiple service failures. In-depth interviews with meeting planners assessed their experiences with repeated service failures in which a meeting venue was at fault. The study revealed several findings, including distinctive characteristics of multiple service failures, a new escalation evaluation process, and meeting planners’ distinctive responses to failures as a result of their intermediary role. Study implications are discussed, and future research directions are offered.     

Identity,knowledge and strategy in the UK subsidiary of an Anglo-German automobile manufacturer

This paper uses a qualitative case study of an Anglo-German automobile manufacturing plant to investigate the role played by the strategic self-presentation of national, class and ethnic identities by different groups within the organisation in knowledge management and power relations in multinational corporations (MNCs). I explore this using a ‘negotiated culture’ approach to cross-cultural management. My findings are, firstly, that knowledge management played a crucial part in strategic self-presentation and thus in power relations. Secondly, that an examination of knowledge management activities from this perspective provided a way of analysing the complexity of intergroup interaction in the organisation. Thirdly, that workers as well as managers engage in knowledge management and strategic action. I conclude that a qualitative analysis of knowledge management can help researchers and managers deal with the complexities of social behaviour in organisations, and suggest frameworks for understanding of the impact of identity on knowledge management.     

Tests of time: organizational time-reckoning and the making of accountants in two multi-national accounting firms

There has been remarkably little study of the recruitment, training and socialization of accountants in general, much less the specific case of trainee auditors, despite many calls to do so. In this paper, we seek to explore one key aspect of professional socialization in accounting firms: the discourses and practices of time-reckoning and time-management. By exploring time practices in accounting firms we argue that the organizational socialization of trainees into particular forms of time-consciousness and temporal visioning is a fundamental aspect of securing and developing professional identity. We pay particular attention to how actors consciousness of time is understood to develop, and how it reflects their organizational and professional environment, including how they envision the future and structure their strategic life-plan accordingly. Also of particular importance to the advancement of career in accounting firms is an active engagement with the politics of time: the capacity to manipulate and resist following the overt time-management routines of the firms. Rather than simply see trainees as passive subjects of organizational time-management devices, we noted how they are actively involved in ‘managing’ the organizational recording of time to further their career progression.